CARL HILAIRE

Copperas Cove, TX, *****

561-***-**** ad2wrn@r.postjobfree.com

PROFESSIONAL SUMMARY

Trilingual Asset Protection Supervisor, and Customer Service Specialist with 10+ years of proven success and experience leading teams in dynamic, fast-paced environments. Possess comprehensive background in Logistics Coordination, Customer Service Programs, and Workplace Supervision, derived from conducting critical, high-stress operations. Protected assets, and property valued over $5M while achieving “commendable” on all FY compliance audits. Possess extensive knowledge in Freight Management, Quality Assurance, Risk Management and CCTV Tracking. Possesses an educational background in trial services, safety, and risk management, critical thinking, strategic problem solving, conflict resolution, legal terminology and regulations, record and report management, regulatory compliance, and interpersonal communication techniques. Fluent in French, Creole, and English.

Team Leadership

Strategic Planning

Risk Management

Complex Problem Solving

CCTV Tracking

Operations Management

Physical Detention of Suspects

Internal Rate of Return (IRR)

Loss Prevention Background

OVERVIEW OF KEY EXPERTISE

Strategic Planning Strategic planner skilled at establishing incentives and balancing multiple competing priorities. Communicates effectively to promote problem-solving, creativity, innovation, and collaboration to meet objectives.

Records Management Organized and detail-oriented leader with the ability to multitask projects, preparing required reports and forms as needed. Attention to detail ensures complete and accurate documentation of activities.

Team Leadership Collaborated with multi-dimensional teams in high-pressure, high-tempo environments. Skilled at developing and cultivating key relationships to promote accountability, quality, and efficiency.

PROFESSIONAL EXPERIENCE

Wal-Mart Delray Beach, FL

Asset Protection Supervisor 2013-2023

. Maintained safety and security of premises, visitors, and employees.

. Controlled reduction of loss inventory by protecting company assets.

. Identified potential shoplifters and alerted management.

. Planned, organized, and scheduled strategy collaboration with other assets protection.

. Built cross-functional relationships with business partners to reduce loss.

EDUCATION

B.A in Supply Chain & Logistics Management Bellevue University 2022- Present

AA in General Education Palm Beach State College 2014-2016

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365, Adobe, SharePoint.

Operating Systems: Mac / Microsoft Windows

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