Byrdie Holmes

Friendly and self-motivated customer service representative with 5+ years of hands-on

experience in handling face to face, incoming calls and generating sales leads. Scottsdale, AZ 85255

ad2wqt@r.postjobfree.com

+1-623-***-****

• Driving brand loyalty among customers and exceeding sales targets.

• Passionate and results-oriented customer service assistant with strong listening skills

• Profound ability to resolve product-related issues satisfactorily.

• Genuinely excited and determined to help customers in all phases of their experiance in purchasing and after sales services.

• Strong team player

• Thrive in a fast-paced work environment.

• Friendly customer service with matchless communication and interpersonal skills.

• Building trust.

• Acknowledgement

Authorized to work in the US for any employer

Work Experience

Appointment Center Representative

Independent Home - Phoenix, AZ

August 2022 to October 2022

Independent Home walk-in tubs and showers

Receive inbound and make outbound Code lead calling CSR - Customer Service Representative

Chesapeake Waste - Salisbury, MD

May 2021 to August 2022

· Managed customer accounts

· Greeted customers

· Conducted customer service surveys

· Handled reservations

· Resolved customer issues

· Booked appointments for clients

· Worked in the inbound call center• Assisted customers via live chat

· Collected and documented orders

· Responded to inquiries and issues

· Responsible for troubleshooting applications

· Inventoried spreadsheets

· Processed loans

· Managed client records

· Performed data entry for customer information, shipments, and orders

· Aided customers with a warm and professional attitude

· Set up client appointments

· Performed customer service surveys

· Answered broad questions

· Resolved customer information and complaints

· Answered calls from customers and clients

· Supplied policy and service information

· Responded to claim inquiries

· Responsible for tracking and keeping inventory

· Responsible for cashier duties

· Created credit card applications

Front Desk Receptionist

America's Best Value Inn - Salisbury, MD

September 2021 to June 2022

• Greet all guests and assist them with check-in and check-out

• Maintain a positive attitude and friendly demeanor

• Respond to all guest questions and requests

• Answer and forward phone calls

• Manage guest bookings and reservations

• Assist with administrative and clerical task as needed

• Prosses guest payments

Customer Service Associate

SEXTON PEST CONTROL - Phoenix, AZ

January 2021 to May 2021

· Performed data entry for customer information and orders

· Managed client records

· Set up client appointments

· Performed customer service surveys

· Supplied policy and service information

· Aided customers with a warm and professional attitude

· Answered calls from customers and clients

· Answered broad questions

· Resolved customer information and complaints

· Responded to claim inquiries

· Responsible for tracking and keeping inventory

· Responsible for cashier duties

· Handled online orders and credit card transactions Call Center Representative

Hilton Grand Vacations - Las Vegas, NV

December 2019 to April 2020

Taking inbound calls for vacations and timeshares. Covid-19 closed us out.

Server

Dennys - Phoenix, AZ

February 2019 to November 2019

Prepared salads and appetizers to back up kitchen staff. We upsold customers and optimized table-turns, outperforming wait staff average sales by up to 50%. Promoted desserts, appetizers, and specialty drinks. Recorded orders and partnered with team members to efficiently serve food and beverages. Served an average of 40-80 patrons daily at Dennys restaurant with consistent recommendations for exceptional service.

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts. Aided individuals in selecting meal options, including entrees and desserts, and recommended alternative items for those with food allergies and gluten intolerances. We arranged each place setting attractively and verified all items were clean and free from water spots and chips.

Operated POS terminals to input orders, split bills and calculate totals. Communicated effectively with kitchen staff about customer allergies, dietary needs, and other special requests.

Insurance Quoter

Rate Now Insurance - Phoenix, AZ

June 2019 to October 2019

Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after data showing training impact.

Successfully led key projects which resulted in clients buying insurance. Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.

Upsold products to policyholders and potential new clients. Exceeded company sales goals for new policies.

Researched and analyzed beneficial insurance and investment options and made recommendations to clients.

Offered policy guidance and management to promote asset protection. Supplied leadership and training for new agents about industry best practices and company policies. for new agents on the sales process and relationship building while keeping current accounts and sales numbers.

Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Droved client retention by increasing savings opportunities and finding premium discounts. Analyzed customer needs and supplied best options, upselling products, and services. Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Strategized long-term business aims by assessing customer feedback for direction on process improvements.

Streamlined operational efficiencies by researching problems and delivering speedy issues resolution. Engaged customers and supplied elevated level of service by carefully explaining details about documents. Provided quick turnaround time when customers called with questions, usually within 24 hours.

Server

Delmar Pizzeria - Delmar, DE

May 2012 to September 2018

Served an average of 2-150 patrons daily at Pizza restaurant with consistent recommendations for exceptional service.

Recorded orders and partnered with team members to efficiently serve food and beverages. Communicated effectively with kitchen staff about customer allergies, dietary needs, and other special requests.

We arranged each place setting attractively and verified all items were clean and free from water spots and chips.

Promoted desserts, appetizers, and specialty drinks. We upsold customers and optimized table-turns, outperforming wait staff average sales by up to 50%. Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts. Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Aided individuals in selecting meal options, including entrees and desserts, and recommended alternative items for those with food allergies and gluten intolerances. Prepared salads and appetizers to back up kitchen staff.

Operated POS terminals to input orders, split bills and calculate totals. Drove sales and add-on purchases by promoting specific item options to customers. Aided customers with account updates, new service additions and promotional offers. Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.

Trained new team members in cash register operation, stock procedures and customer service. Troubleshot and resolved issues with cash registers, card scanners and printers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Processed customer payments quickly and returned exact change and receipts. Served needs of as many as 100+ patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

Wiped down counters and conveyor belt to remove debris and keep cleanliness. Properly verified customer identification for alcohol purchases. Smoothly processed incoming orders, handling over 100+ transactions per day with exceptional accuracy.

Learned roles of other departments to supply coverage and keep store operational. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Worked closely with front-end staff to aid customers. Welcomed customers, helping with seating and orders. Trained new employees in cashiering procedures, helping in resolving custom complaint, how to input special orders in computer

Cashier

Delmar Pizza - Delmar, DE

May 2012 to September 2018

Drove sales and add-on purchases by promoting specific item options to customers. Aided customers with account updates, new service additions and promotional offers. Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.

Trained new team members in cash register operation, stock procedures and customer service. Troubleshot and resolved issues with cash registers, card scanners and printers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Processed customer payments quickly and returned exact change and receipts. Served needs of as many as 100+ patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

Wiped down counters and conveyor belt to remove debris and keep cleanliness. Properly verified customer identification for alcohol purchases. Smoothly processed incoming orders, handling over 100+ transactions per day with exceptional accuracy.

Learned roles of other departments to supply coverage and keep store operational. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Worked closely with front-end staff to aid customers. Welcomed customers, helping with seating and orders. Trained new employees in cashiering procedures, helping in resolving custom complaint, how to input special orders in computer

Office Manager

J & S Cleaning Service - Ocean City, MD

March 2012 to December 2015

Office Manager

Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Processed customer payments quickly and returned exact change and receipts. Aided customers with account updates, new service additions and promotional offers. Inspected items for damage and reported issues to supervisor and to clients. Returned nonworking merchandise to homeowners and obtain replacements for existing and new customers renting condominiums. Managed all calls, email, face to face from new and existing clients wanting to make reservations. All checkouts and check-ins, Scheduled cleanings of condominium before next renter

Scheduled employees' worksheets for each day on which a how many places they would have to clean that day.

Store Manager

Chicken Man - Berlin, MD

February 2010 to November 2013

• Chicken Man Berlin, MD

Cook

Created exceptional menu items executed with precision to regularly garner dinner praise. Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs, and budgetary considerations.

Prepared and cooked for 50+ items per shift for busy sub shop. Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product, and personnel issues.

Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget, and local labor laws.

Measured and regulated oven, broiler, and roaster operations for cooking at correct temperatures. Operated ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunction. Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales, and mixers. Maximized efficiency of kitchen operation by overseeing daily product inventory, buying, and receiving. Coordinated average of 50+ to 100+ daily food orders, organizing prompt deliveries to each customer. Performed workstation prep, including cutting food, making sure had everything needed, checking ovens, fryers, and food at right temps. prior to shift start. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Operated all kitchen equipment safely to avoid injuries.

· Managed

· Payroll

· Employee schedule

· Interview new employees

· Termination of employees

· Key holder

•

Insurance Agent

Education

GED

Pocomoke High School - Pocomoke City, MD, US

Skills

• Microsoft Excel (10+ years)

• Telemarketing (5 years)

• Purchasing (10+ years)

• Organizational Skills (10+ years)

• B2B Sales (10+ years)

• Adobe Photoshop

• Salesforce

• Communication skills (10+ years)

• Pricing (10+ years)

• Workday (5 years)

• SEM

• English

• SharePoint

• Identity & access management (10+ years)

• Filing (10+ years)

• Human resources (10+ years)

• Search Engine Optimization (SEO)

• Restaurant Experience (10+ years)

• Google Analytics

• Microsoft Office (10+ years)

• Time management (10+ years)

• Computer skills (10+ years)

• Windows (10+ years)

• Blogging

• Merchandising (10+ years)

• Sales (10+ years)

• Outbound sales (10+ years)

• Retail Sales (10+ years)

• WordPress

• Front desk (10+ years)

• training (10+ years)

• Interviewing (10+ years)

• Microsoft Outlook

• fast learner (10+ years)

• Content Development (5 years)

• Order management system (10+ years)

• Upselling

• Customer support (10+ years)

• Google Suite (5 years)

• Computer Networking (10+ years)

• Pest Control (2 years)

• Microsoft Word (10+ years)

• Computer literacy (10+ years)

• Business Development (5 years)

• Intake (10+ years)

• User Interface (UI) (5 years)

• Phone etiquette (10+ years)

• Office experience (10+ years)

• Food Safety (10+ years)

• MS Office (10+ years)

• Leadership (10+ years)

• QuickBooks (6 years)

• Contracts

• Public Relations (10+ years)

• PowerPoint

• Analytics (10+ years)

• CRM Software

• Analysis skills (10+ years)

• Branding

• Server (10+ years)

• Data entry

• Cooking (10+ years)

• Customer Service (10+ years)

• Food preparation Frying Grilling Cleaning and sanitization . Stocking supplies Operating fryers and grills Preparing ingredients Plating dishes Kitchen equipment cleaning SERV Safe certified Cleaning and organization Focused and disciplined Food handlers' card Dish preparation Cutting and slicing techniques Food presentation Cross-selling and upselling Customer follow-up Insurance sales strategy Email marketing Production-oriented Casualty auto insurance Building strong relationships Customer advocate Quality control Renewing policies Negotiation ability Developing policies Analyzing data Data collection Commercial insurance Organized Complex problem-solver Self- motivated Cold calling Influencing business growth Complaint handling and resolution Quoting and pricing policies

• Construction (10+ years)

• Expert

• English (10+ years)

• Technical Support (10+ years)

• User Experience (UX) (5 years)

• Web Design (5 years)

• Typing (10+ years)

• Management (10+ years)

• Word (10+ years)

• Customer relationship management (10+ years)

• Writing skills (10+ years)

• POS (10+ years)

• HVAC

• Account Management (10+ years)

• Google AdWords

• Office Management (10+ years)

• Digital Marketing

• Sales

• Customer service (10+ years)

• Analysis skills

• Phone etiquette

• B2B sales

• Inside sales

• Telemarketing

• Negotiation

• Technical sales

• Technology sales

• Business development

Certifications and Licenses

ServSafe

Food Handler Certification

Assessments

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Proficient

January 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Work motivation — Proficient

October 2022

Level of motivation and discipline applied toward work Full results: Proficient

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

General manager (hospitality) — Proficient

January 2023

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

January 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Written communication — Proficient

December 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient January 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Analyzing data — Proficient

January 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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