ad2wnw@r.postjobfree.com 843-***-****

VICTORIA A SOJOURNER

Education Expert Microcomputer Business Applications Trident Technical College

December 2015

Microcomputer Business Applications

Trident Technical College

December 2014

Work

History

Strategic Financial

Solutions

December 2022 – Present

Client Services – Email Support, Remote

Processing responses to client inquiries received via email

Researching accounts to provide accurate resolution to client issues

One Service Winner’s Circle May 2023 for innovation and results August 2022 – December 2022

Litigation Support, Remote

Providing customer service to clients including updates for debts in litigation and handling escalated situations.

Submitting tasks to the attorney network to advise attorneys of summons, garnishment, and client hardship following SOP & Job Aid guidelines.

Review additional funds requests for settlements and scheduling payments August 2021 – August 2022

Client Services, Remote

Providing customer service for inbound calls from clients regarding program services; including review of settlement proposals, program review, litigation updates and payments

Assisting clients with payment adjustments, document requests and clear review of program status

Processing requests to the correct departments for negotiation, litigation and payment resolution

July 2019 – January 2021

Video Repair Support Charter

Communications

Rochester, NY

Handled incoming calls from residential customers concerning cable, phone and internet services in a high-volume call center.

Technical support, self- installation and activation of equipment and services using multiple system applications and knowledge databases

Billing issue resolution

Cross-selling products and services

December 2018 – May 2019

Customer Service Representative Two Men and

a Truck

Charleston, SC

Processing incoming calls regarding household moving services

Confirming inventory and assessing moves, pricing quotes and schedules

Outbound calls to customers in response to internet inquiries ad2wnw@r.postjobfree.com 843-***-****

VICTORIA A SOJOURNER

April 2012 – March 2018

IHG Voice Specialist InterContinental

Hotels Group

Charleston, SC

Reservation sales agent booking hotel stays with the goal to optimize hotel profits and increase guest satisfaction

Change Champion Committee member to assist with facilitating changes in the work environment

Promoted as an Assist Team member – providing guidance to representatives and hotel staff in processing transactions and interpreting policies and procedures.

February 2011 – March 2012

Customer Account Executive Comcast

Cable Charleston, SC

Incoming customer calls regarding cable, internet and telephone

Focus on billing and problem resolution to meet or exceed company goals for call quality and sales quotas.

December 2008 – February 2011

Customer Care Specialist T-

Mobile USA

Charleston, SC

High volume incoming calls from cellular customers regarding billing, technical support and sales.

Meeting or exceeding company goals showing month over month increase in quality and sales.

January 2003 – December 2008

Senior Customer Care Representative Verizon

Wireless Rochester NY & Charleston, SC

Met and exceeded quality and sales quotas regarding service and sales of cellular services, including technical support, billing and cross-selling products.

Self-promoted to Senior Customer Care Representative 9/2003

Selected to assist supervisor in training and problem resolution April 2001 – December 2002

Customer Service Representative Crosman

Corporation

East Bloomfield, NY

Customer service representative for post sales of air guns, paintball guns and supplies including parts sales and service.

Authored manual for training future staff on processes and procedures May 1998 – April 2001

Co-owner Affordable Lakeside

Tackle

Honeoye, NY

Small office management of an internet-based fishing tackle business.

Maintained online auctions and marketing

Small office management and sales

March 1996 – May 1998

ad2wnw@r.postjobfree.com 843-***-****

VICTORIA A SOJOURNER

Educational Loan Consultant The Student Loan

Corporation Bushnell’s Basin, NY

Incoming calls regarding student loan status, payments and applications

Deferment processing and manifest reports for student loans.

Assisted in the launch of Parent Loans a credit-based loan product September 1995 – April 1996

Inside Sales Representative Adams Colway &

Associates

Penfield, NY

Global resource for Lotus Notes sales and service.

Assisted in seminar packet compilation and data entry of sales orders August 1993 – October 1995

Owner JV

PrintMaster

Henrietta, NY

Owner of silk-screening company for promotional products.

Assisted in processing orders in all stages of screen printing. January 1990 – August 1993

Senior Tax Processor Sibley Mortgage

Corporation

Rochester, NY

Key backup to the supervisor of the department.

Expediting and accurately processed escrow taxes.

Completed research and escrow analysis

Computer

Skills

Microsoft Office proficient

o Outlook

o MS Word

o MS Excel

o MS Access

o MS Publisher

Typing 60 - 75 wpm

10-key 12,000 cpm

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