Dorothy Harris

Bronx, NY *****

ad2wmj@r.postjobfree.com

Cell: 347-***-****

Dispatcher / Care Coordinator October 2021 – July 2022

Patient Care Associates Inc – Mamaroneck, New York

Dispatcher Responsibilities

Maintain a high volume of phone calls.

Verify patient insurance policies for payment purposes.

Retrieve and document requested services for patients.

Determine the level of urgency to be dispatched out properly.

Provide all techs with accurate detailed instructions.

Page out all patient request to tech with detailed route information

Retrieve all imagery from tech upon completion to upload within database.

Lead Dispatcher / Scheduler

Guardian - New York, NY November 2018 to October 2021

Dispatch Responsibilities

Read daily report from prior shift.

Check email traffic flow from past 24 hours and address any pending issues immediately.

Check for call outs, missed sign-ins and any other Vantage issues.

Check all divisions for open posts/ additional coverage that may be required.

Contact employees in New York, and New Jersey, to find coverage for said call outs, and additional coverage.

Notify all personnel on post of relief running late and/or call out.

Communicate with GSS management and clients regarding any schedule changes via phone and/or email.

Respond and cover all requested extra coverages, and make sure billing and management is aware.

Respond to a high volume of calls and incoming emails from clients, employees and management.

Discipline & train employees, when necessary, on proper guidelines

Enter notes in employee master regarding availability, time off request, forbidden etc.

Update employee contact information

Assist with administrative duties.

Enter post in Valiant as needed.

Adjust in and out times in attempt to avoid payroll and billing discrepancies.

Monitor and reduce overtime.

Schedule training time with proper personnel for new hires and back ups

Make recruitment recommendations to regional managers.

Relay information to payroll and GSS management regarding PTO inquiries, uniform vouchers, pay discrepancies, supplies needed for sites.

Perform site checks to ensure guards are awake, alert and performing tours as expected.

Train all dispatch personnel, discipline if necessary.

Attending weekly dispatch meetings when held.

Dispatcher

Madison Security Group - Bx, NY February 2018 to October 2018

Dispatch Responsibilities

Maintain telephone communications with client sites.

Report to appropriate management as well as schedule staff for any post that are not staffed in a timely manner.

Field calls from client representatives related to staffing issues and ensure immediate resolution of any problems.

Update scheduling records as well as locate staff to cover open post.

Properly document changes to scheduling or security coverage requirements.

Control keys, equipment, and vehicle fleet.

Security Officer

Conduct verticals.

Conduct lobby checks.

Log entries in logbook.

Reassure me the building is safe and secure.

Greet guests as well as check ids for sign in purposes.

Report Incidents, accidents, and medical emergencies.

Confront trespassers.

Continuously monitored security cameras and alarm systems.

Open and close common areas in building.

Education

Associate degree in applied science / Criminal Justice Corrections

Westchester Community College - Valhalla, NY

December 2017

Regents Diploma

Monsignor Scanlan High School - Bronx, NY.

June 2011

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