Navjot Kaur

661-***-****

ad2wmi@r.postjobfree.com

http://www.linkedin.com/in/navjot-kaur-4b3271267

Strategic Healthcare administrator with a deep clinical foundation, skilfully leveraging lean methodologies, industry standards, and strategic assessments. These capabilities are consistently deployed to enhance operational performance, ensure financial longevity, and promote a culture focused on ongoing improvement and innovation.

Assertive executive and patient champion proficient in forging consensus among varied stakeholder groups. Demonstrated expertise in advancing clinical initiatives, community engagement, and educational endeavours, thereby enhancing healthcare accessibility and positioning organizations as leaders in population health management.

CORE COMPETENCIES

Clinical Operations Practice Management Finance/Business Strategy Operational Effectiveness Continuous Improvement Resource Utilization Budget Administration Forecasting & Planning Business Development Professional Development Programming Electronic Health Records (EHR) Microsoft office Teamwork and Leadership Risk and Project management Strong Communication and Presentation Skills Statistical Package of Social Sciences Strategic Planning and Implementation Health Law and Ethics Research Methodology

Education

Master of HealthCare Administration (08/2022-12/2023)

California State University, Bakersfield, California

GPA- 3.8/4.0

Bachelor of Dental Surgery (04/2014-04/2019)

Baba Farid University of Health Sciences, Punjab, India

GPA- 3.8/4.0

Professional Experience

Research Assistant for Public Service Institute (09/2023-12/2023)

California State University, Bakersfield, California

Operational Excellence: Demonstrated exceptional support to both the Public Service Institute Director and the Master of Health Care Administration program director, streamlining administrative, clerical, and operational functions. This efficiency ensured optimal program review and execution.

Competitive Analysis Leadership: Orchestrated comprehensive competitor analysis reports, offering valuable insights that informed strategic decision-making and program development initiatives, solidifying the institute's competitive edge.

Strategic Project Management: Spearheaded critical special projects, initiatives, and accreditation processes, showcasing adeptness in project coordination, stakeholder engagement, and regulatory compliance, thereby enhancing program credibility and effectiveness.

Curriculum Innovation: Played a pivotal role in curriculum development by contributing to the creation of new courses, curriculum revisions, and program enhancements. This proactive approach ensured curriculum relevance, alignment with industry standards, and academic rigor.

Academic Progress Oversight: Demonstrated meticulous record-keeping skills by effectively tracking student academic progress, facilitating timely interventions, and ensuring compliance with institutional policies and program requirements.

Research & Policy Advocacy: Authored impactful research reports, policy briefs, and recommendations, influencing public service practices, policies, and sectoral advancements. This thought leadership fostered evidence-based policymaking and enhanced public service delivery.

Event Management Expertise: Provided integral administrative support for conferences, symposiums, and academic events hosted by the Public Service Institute. This logistical proficiency ensured seamless event execution, stakeholder engagement, and knowledge dissemination.

Research Contribution & Analysis: Conducted rigorous literature reviews, data collection, and analysis, contributing substantively to ongoing research endeavors in Public Service Administration. This analytical rigor and academic contribution fortified the institute's research portfolio and thought leadership in the field.

Dentist (01/2020-09/2021)

Sri Guru Amardas Charitable Hospital, Ludhiana, Punjab, India

Clinical Oversight: Provide clinical leadership and expertise in dental care services, ensuring high-quality patient care, adherence to clinical guidelines, and optimal treatment outcomes.

Strategic Planning: Participate in organizational strategic planning activities, contributing insights and recommendations related to dental services, patient engagement, and healthcare delivery models.

Operational Management: Oversee the operational aspects of the dental department, including staffing, resource allocation, scheduling, and budget management to ensure efficient service delivery and financial sustainability.

Quality Assurance: Implement and monitor quality assurance programs, clinical protocols, and patient safety measures to maintain compliance with healthcare standards, regulations, and accreditation requirements.

Stakeholder Collaboration: Collaborate with multidisciplinary teams, healthcare administrators, and external stakeholders to foster interdisciplinary communication, coordinate care pathways, and enhance organizational effectiveness.

Patient Advocacy: Advocate for patients' needs and rights by ensuring equitable access to dental services, facilitating informed decision-making, and addressing patient concerns or feedback.

Professional Development: Stay abreast of emerging trends, technologies, and best practices in dentistry and healthcare administration, fostering a culture of continuous learning and innovation within the organization.

Community Engagement: Engage with the community through outreach programs, educational initiatives, and partnerships to promote oral health awareness, preventive care, and overall wellness.

Compliance and Ethics: Ensure adherence to legal and ethical standards in dental practice, privacy regulations, and organizational policies, maintaining transparency, integrity, and trust with patients and stakeholders.

Dental Intern (01/2019-12/2019)

Baba Farid University of Health Sciences, Faridkot, Punjab, India

Clinical Operations Support: Assist in coordinating and managing daily clinical operations within the dental facility, ensuring efficient patient flow, appointment scheduling, and adherence to clinical protocols.

Administrative Duties: Handle administrative tasks such as patient registration, record maintenance, billing, and insurance claims processing, ensuring accuracy and compliance with healthcare regulations.

Stakeholder Engagement: Collaborate with multidisciplinary teams, including dentists, nurses, and support staff, to optimize patient care, streamline processes, and promote interdisciplinary communication.

Patient support: Serve as a patient advocate by addressing concerns, providing information on treatment plans, and ensuring a patient-centered approach in all interactions.

Community Engagement: Support community outreach programs and educational initiatives aimed at promoting oral health awareness, preventive care, and overall wellness within the community.

Compliance and Regulatory Adherence: Maintain knowledge of current healthcare laws, regulations, and accreditation standards relevant to dental practices, ensuring organizational compliance and adherence to industry best practices.

Notable Career Achievements

Developed a strategic plan for children’s diabetes summer camp at California State University, Bakersfield.

Coordinated the comprehensive development of a strategic plan tailored for a specialized children's diabetes summer camp hosted by California State University, Bakersfield. This initiative involved meticulous research, stakeholder engagement, resource allocation, and program design to create an impactful and tailored healthcare experience. By identifying specific needs, objectives, and desired outcomes, the strategic plan ensured the camp's alignment with best practices, community needs, and organizational objectives, thereby enhancing its effectiveness, reach, and sustainability in addressing children's diabetes care.

Course Culminating Project, Analytical Methods in Administration

Demonstrated proficiency by applying advanced statistical techniques, including one-sample t-testing, paired sample t-testing, regression analysis, and ANOVA, utilizing tools such as SPSS and Excel.

Additionally, conducted detailed descriptive analyses, interpreted histograms, and employed measures of central tendency to effectively evaluate, interpret, and communicate complex datasets, showcasing expertise in data analysis and presentation methodologies.

Skilled Nursing Facility with Disabled & Diabetic patients.

California State University, Bakersfield, California

Project proposed to Mr. Ross Elliott (Chairman of the Kern Valley Healthcare District)

Project aimed at reformatting services at the Skilled Nursing Facility. This innovative approach prioritized enhancing support for the senior community by focusing on crucial areas such as diabetes education and mental health expansion.

Resourceful Program Development: Leveraged existing resources to establish a Wellness Program that provided diabetes self-management education and weekly group therapy sessions. This initiative optimized resource utilization while addressing key healthcare needs, promoting proactive management, and fostering community engagement.

Enhanced Senior Wellbeing: Successfully reduced reliance on acute interventions by implementing targeted programs and services, thereby preserving emergency services and promoting holistic senior wellbeing within the Kern Valley Healthcare District.

CSUB Student Health Services Patient Portal Enhancement

California State University, Bakersfield, California

•Added a live chat feature to current patient portal.

•Added an appointment scheduling tab feature to the current patient portal.

•Added enhancement features accessible and easy to use once the patient logs into the patient portal.

•Created WBS and budget.

•Expense & Income Estimate.

•Stakeholder agreement.

Thesis

Achievements in Research on Healthcare Access Barriers Among Indian and Hispanic Immigrant Communities in the USA

Institution: California State University, Bakersfield, California

Strategic Data Integration: Seamlessly amalgamated primary and secondary data from academic journals, community initiatives, stakeholder interviews, and governmental reports, achieving a holistic understanding of healthcare access challenges faced by Indian and Hispanic immigrant populations.

Expert Qualitative Analysis: Demonstrated proficiency in Qualitative Content Analysis, effectively categorizing, interpreting, and synthesizing complex themes and patterns, thereby offering nuanced insights into barriers confronting target communities.

Quantitative Insight Generation: Applied advanced Quantitative Data Analysis methodologies with precision, yielding statistically robust findings that quantified the prevalence, severity, and impact of identified healthcare access obstacles.

Policy Reform Catalyst: Spearheaded a critical evaluation of existing healthcare policies, pinpointing systemic gaps and inefficiencies. This led to targeted recommendations, driving impactful reforms to better serve Indian and Hispanic immigrant healthcare needs.

Collaborative Leadership: Championed stakeholder engagement, fostering meaningful dialogues with community leaders, healthcare professionals, advocacy groups, and policymakers. This collaborative approach validated research findings, catalyzing actionable strategies and community-driven initiatives.

Innovative Recommendations: Synthesized research insights into evidence-based recommendations, influencing policy development, programmatic interventions, and community-centric initiatives that tangibly enhanced healthcare accessibility, equity, and quality.

Advocacy & Dissemination Excellence: Elevated research impact through strategic dissemination via academic publications, community platforms, policy briefs, and stakeholder engagements. This advocacy efforts amplified awareness, stimulated critical discourse, and galvanized collective action to address entrenched healthcare access disparities.

These achievements underscore my proactive leadership, multidisciplinary expertise, and impactful contributions as a Research Assistant, elevating program efficacy, academic excellence, and public service innovation at California State University, Bakersfield's Public Service Institute.

Certifications and Scholarships

Highest Academic GPA Scholarship from California State University, Bakersfield

Collaborative Institutional Training Initiative (CITI) Certification.

Sexual Violence Prevention for Non-Traditional Students Certification.

AED, Adult, Child, Infant CPR & AED Certification.

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