H. Lynne Baran

** ******** ****** ********, ** **043 856-***-**** ad2wmc@r.postjobfree.com

Senior Executive Assistant with over 25-years of experience in supporting C-level executives in a diverse group of industries, the most recent being the Financial Services field. I have experience with all aspects of supporting busy executives in assisting to make their days more productive. I have additional skills in Human Resources to include training, conflict resolution, employee relations, benefits, and new hire on-boarding new hires and orientation. I am proficient in Microsoft Office Suite, Teams, Concur, P2P, zoom conferencing, SharePoint, meeting / event planning, heavy calendar management for multiple staff, and building and maintaining relationships with employees at all levels. Currently I’m a Senior Executive Assistant with Citi’s USPBA organization.

Objective

To find a role where I can utilize my skills / talents while learning different aspects of the business and supporting an executive to the best of my abilities. I am looking forward to other opportunities to further my career. Skills Profile

• Financial services administrative support experience.

• Client service focused with experience listening, eliciting information efficiently, comprehending, and resolving complex customer issues.

• Effective organizational, multi-tasking, and prioritizing skills.

• Strong verbal, written, and interpersonal communication skills.

• Experience supporting senior level leaders/executives.

• Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.

• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

• Supervision of a team of administrative assistants. Employment History

Senior Executive Assistant – Citigroup February 2016 – May 2023

• Supported performance of less experienced Administrative Assistance staff and overall effectiveness of team in performing moderately complex to complex administrative tasks.

• Responsible for compiling information, preparing moderately complex reports, and balancing routine general ledger lines or expense accounts.

• Performed complex administrative, transactional, operational, or customer support tasks.

• Provided a high level of professional support which includes a balance of more experienced level administrative work as well as ongoing ad hoc projects or business initiatives such as planning meetings, tracking deliverables, and pulling routine reports.

• Assisted with selectively referring callers and answering questions regarding business unit policies and procedures.

• Provided subject matter expertise and interpretation of administrative procedures to less experienced staff.

• Provided administrative supervision and support to managers in the areas of reporting, customer, or business documentation.

• Interacted with immediate Administrative Assistant team, functional area, and internal peers regarding routine administrative tasks.

• Supported more experienced level leaders with daily administrative tasks and interact with more experienced leaders across the organization.

In addition to the above tasks, I have led a team of 4 other volunteers onboarding and giving orientation sessions to all incoming new hires for the past six years. To do this I had to give accurate cultural, Human Resources, and technical information. I was an expert resource for all new hires, and we onboarded over 200 people a year. A survey showed an 90% satisfaction rate. Project Administrative Assistant – Jacobs Engineering Group September 2010 – February 2016

• Maintained detailed administrative and procedural processes to improve forecasting accuracy and efficiency.

• Provided logistical support to visiting executives in coordination with other Executive Assistants.

• Collaborated with other administrative team members, human resources, and the finance department on special projects and events.

• Maintained and coordinated executive and senior management vacation, day-to-day meeting, and travel schedules.

• Handled AP for Project Directors and Managers, Sub-Contractors, and Operations overhead billing.

• Created reports, arranged travel, provided meeting planning and heavy phone support.

• Drafted RFPs, meeting agendas, meeting minutes, PowerPoint presentations, supplying advance meeting materials and execute follow- up for teams.

• Provided logistical support to visiting executives and clients in coordination with other executive staff. Senior Executive Assistant – Arkema October 2005 – October 2008

• Maintained and coordinated VP of Human Resources and senior management team’s vacation, day-to-day meeting, and travel schedules.

• Created desktop publishing brochures, offer letters, correspondence, and memo communications.

• Processed travel expenses and reimbursement requests using Concur.

• Oversaw a team of four administrative professionals and their distributed workload.

• Collaborated with other administrative team members, human resources managers, and the finance department on special projects and events.

• Designed PowerPoint presentations for monthly divisional meetings and top-level executives.

• Arranged appropriate travel, visas, agendas, necessary contacts, and country information for VP of Human Resources.

• Organized department specific documents, such as vacation schedules, events calendar, and staff phone lists.

• Explained company policies and procedures for employees who called in with questions.

• Worked closely with HR Directors to facilitate year-end talent reviews and articulate team strengths/weaknesses.

• Maintained over 2000 employee personnel files according to policy, federal and state regulations.

• Resolved personnel issues regarding human resource matters needing clarification and corrections. Education

Monmouth College, West Long Branch, NJ Some College Coursework – 2 years Glassboro State College (Rowan), Glassboro, NJ Some College Coursework – 1 semester Harris School of Business, Cherry Hill, NJ Certified Medical Assistant and Business Courses Various Continuing Education credits through company training sites.