Systems Analyst, Business Analyst, Application Support, QA Tester

Daniel Low

*** *. **. **, ******, WA ***** 206-***-**** *********@*****.***

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PROFESSIONAL SUMMARY

Systems Analyst Programmer/QA Tester with Expertise in Accessibility, QA, and UX/UI Testing and Application Support.

I am an accomplished professional specializing in Systems Analyst and Accessibility Consulting, Advisory, Quality Assurance, UX/UI Testing, and Application Support with a focus on WCAG Accessibility Testing, I ensure ADA Website Accessibility and Compliance, adhering to WCAG 2.2 Level AA and Section 508 standards.

As a Responsible Systems Analyst Programmer/QA Tester, I possess proficiency in all phases of the Software Development Life Cycle (SDLC). My commitment to excellence extends to my passion for making digital experiences universally accessible. I am known for my creativity, self-motivation, and reliability as a team player.

My educational background includes a Bachelor's degree in Computer Science from Seattle Pacific University, complemented by a Microsoft Certified Solution Developer (MCSD) and Accessibility Training Certificates from Deque University. I am dedicated to staying at the forefront of industry standards to drive innovation and inclusivity in all projects.

SKILLS

Deque and IAAP training, Knowledge of ADA Section 508, WCAG 2.2 level AA and W3C WAI ARIA. Accessibility Tools, Sort Site, ANDI, WAVE, Lighthouse, Axe, Accessibility Insights, NVDA, JAWS, Chrome Vox, Color Contrast Analyser, Mobile Simulators, VPAT Creation.

Business Analysis, Systems Analysis, Systems Evaluation, Visio, Diagraming, Flowcharts, Troubleshooting, Communication, Accessibility, QA, UX, and UI testing.

Customer Service, Coaching, Manual Testing, User Acceptance, Programming, HTML, CSS, Bootstrap, JavaScript, C#, ASP, ASP.NET, Visual Basic, Net4.5, Fortran, Cobal, Basic, Access, SQL, SQL Server, CMS, GitHub, VS2017, API, Postman, XML, JSON, Web Services, Selenium IDE, JIRA, Data Analytics with Python, Jupyter Notebook, Power BI, Knowledge of Email on Acid, BrowserStack, Bugherd, Bugzilla.

EXPERIENCE

Ascendion. Basking Ridge, NJ Sept 2021 – Aug 2023

Senior Engineer – Accessibility Consultant/QA Testing

• Coach, train, assist, and advise application support teams, fostering self-sufficiency in addressing accessibility challenges.

• Offer remediation solutions to resolve accessibility issues and provide guidance on accessibility, UX, and UI development for application developers.

• Collaborate with the machine learning team to develop accessibility remediation strategies for the Intelligent Accessibility Framework application with data analytics using Python.

• Created flowcharts of the POUR method for the machine learning team to use for their analysis.

• Engage with development teams to test and validate application user interfaces, ensuring alignment with WCAG 2.1 Level AA accessibility requirements, and consult on the effective technical implementation of digital accessibility standards.

• Conduct QA testing of web applications across various departments, employing accessibility tools, and collaborate with developers to understand and rectify errors.

• Generate comprehensive accessibility analysis reports for various applications.

• Stay abreast of accessibility changes by attending webinars and training sessions to continually enhance expertise.

Washington State Department of Ecology. Lacey, WA Dec 2019 - Jun 2021

Application Developer Journey – Accessibility Consultant/QA Testing

• Collaborate with application support teams, offering coaching, training, assistance, and guidance to foster self-sufficiency in addressing accessibility concerns.

• Partner with application developers and users to create, finalize, and validate the AACP (Application Accessibility Compliance Plan).

• Utilize accessibility tools, working closely with developers to review and comprehend errors and provide insights on corrective measures.

• Conduct QA testing for web applications across various departments, ensuring adherence to accessibility standards.

• Engage with development teams to assess and validate application user interfaces against WCAG 2.1 Level AA accessibility requirements, offering consultation on the effective technical implementation of digital accessibility standards.

• Provide comprehensive guidance on accessibility, UX/UI design, and development.

• Develop an "Accessibility Cheat Sheet" as a reference guide to aid developers in accessibility development.

• Stay updated on accessibility changes through participation in webinars and training.

Seattle Children’s Hospital. Seattle, WA May 2019 – Jul 2019

Information Analyst II

Analyze and document process flows within craniofacial business applications to inform future development decisions. Conduct user interviews to gain insights into application utilization.

Present system analysis findings to upper management, highlighting potential areas of concern. Develop comprehensive user guides for existing applications.

City of Tacoma. Tacoma, WA Jul 2002 – May 2019

Systems IT Analyst - Accessibility Consultant/QA Testing

• Conduct Americans with Disabilities Act (ADA) testing, Section 508, WCAG 2.0 Level AA, and W3C WAI ARIA assessments, focusing on QA testing for websites and mobile applications.

• Lead the enhancement and coordination efforts for the Fuel Card access database, Contract Tracking web application, and Traffic Incident web application, overseeing the entire development-to-production deployment process with a team of 4-6 members.

• Develop and provide support for the main City of Tacoma website.

• Design and implement a bug tracking application for the software development life cycle.

• Test web services and REST APIs, ensuring seamless integration.

• Adapt systems for new requirements and improved workflow efficiency.

• Test, maintain, and monitor computer programs and systems, overseeing installations.

• Develop, document, and revise system design, test procedures, and quality standards.

• Assist staff and users in resolving computer-related issues.

• Review and correct errors in code using object-oriented programming languages.

• Engage with clients to align information processing with program objectives.

• Provide training on computer systems and programs to staff and users.

Seattle Public Schools. Seattle, WA Nov 2001 – Apr 2002

Web Programmer Analyst

• Lead projects for the design of two intranet websites, focusing on coordinating business functions and user requirements gathered from focus groups.

• Design teacher access to the student information system and implement a communication system between teachers, parents, and students.

• Develop website user interfaces, ensuring alignment with system principles agreed upon in consultation with management.

• Coordinate requirements across different groups for seamless development and create comprehensive documentation for user training.

• Engage with clients to understand information processing needs and collaborate in linking computer systems for enhanced compatibility and information sharing.

• Supervise programmers, serving as a project leader for specific system projects.

• Define flow charts and diagrams outlining logical operational steps for programs.

• Provide training to users for effective utilization of computer systems and programs.

Hunt Interactive Design. Bellevue, WA Oct 1999 – Aug 2001

Systems Analyst Programmer

• Lead the design, development, and testing of the tenant posting tool for Microsoft e-commerce order management software, ensuring seamless integration with Internet Customer web pages across 50+ Microsoft websites.

• Develop and test an access database for the Microsoft bCentral Tracking System, tracking customer signup statistics.

• Design and test a web interface for the Mandatory Disclosure Report for Chicago Title.

• Take responsibility for testing the real estate office employee tracking system website.

• Code and test the customer tracking system in the Chicago Title.

• Enhance and test the Rockwell Real Estate Customer Tracking Database for the accounting department in the Rockwell Database project.

• Maintain and test the New Castle Golf and Plateau Club Golf websites.

• Modify existing software to address errors and enhance performance.

• Direct software system testing and validation procedures and documentation.

• Collaborate with systems analysts, engineers, programmers, and others to design systems and gather information on project limitations, capabilities, performance requirements, and interfaces.

• Analyze user requirements to determine design feasibility within time and cost constraints.

• Store, retrieve, and manipulate data to analyze system capabilities and requirements.

• Consult with customers on software system design and maintenance.

• Train users on the use of new or modified equipment.

Puget Sound Blood Center. Seattle, WA Feb 1997 – Oct 1999

Systems Analyst Programmer

I designed and developed the "Platelet Yield Database" as a business analyst, aimed at assessing the efficiency of aphaeresis collections of blood components. The results were crucial in evaluating compliance with FDA requirements and determining whether a unit of platelets should be divided into two units. Additionally, the database tracked averages of donor hematocrits, hemoglobin, and platelet counts. This initiative resulted in significant time savings for the Blood Center, eliminating thousands of hours of manual labor and research.

• Oversee the maintenance of database applications, ensuring QA testing for optimal functionality.

• Modify existing software to address errors, facilitate adaptation to new hardware, and enhance performance.

• Lead the development and implementation of software system QA testing and validation procedures, including programming and documentation.

• Analyze user needs and software requirements to assess the feasibility of design within specified time and budget constraints.

• Collaborate with customers to discuss software system design and maintenance, ensuring alignment with their needs and objectives.

Macrostaff (Contractor). Bellevue, WA Apr 1996 – Dec 1996

Systems Analyst Programmer

Sunmar Shipping Company (IMPORT/EXPORT INDUSTRY):

• Tested access to SQL Server for a converted program and reports.

Agena Corporation (SOFTWARE INSURANCE INDUSTRY):

• Tested an imaging product designed to store electronic documents for insurance software.

• utilized third-party software (Watermark) as an OLE server.

• Wrote routines in ODBC to connect and called SQL Server stored procedures and scripts.

• Developed comprehensive documentation and reports.

• Created an analyzer program to debug image reports on SQL Server.

• Modified existing software to address errors and enhance performance.

• Analyzed user needs and software requirements to determine the feasibility of design within specified time and cost constraints.

Federated – Bon Marche. Seattle, WA Aug 1994 – Feb 1996

Business Analyst Programmer

• Design, develop, test, and provide support for both new and existing database systems as a business analyst.

• Create user-friendly interfaces and comprehensive documentation for end clients.

• Conduct end-user training sessions to ensure proficient utilization of the systems.

• Designed, developed, and tested a benefits database system that efficiently manages short-term disability for all Bon Marche' employees. The program's automated disability reports led to substantial savings in manual labor costs.

• Designed, developed, and tested the New Merchant Scan book program, enabling Bon Marche' Merchants to request and receive their scan books within one day instead of thirty days, resulting in significant cost savings.

• Introduced new EAN, European, and 13-digit bar-codes in addition to UPC, US, and 12-digit bar-codes for scan books. The program received acclaim from Federated System Group as a valuable tool for major retail stores.

• Engineered and tested a screen scraping program that captures TSO mainframe system information from various reporting sessions. The extracted data is utilized for statistical sales reports, aiding Merchandising Managers in forecasting next quarter sales and saving the company thousands of dollars in research and operational costs.

Weilan Systems. Issaquah, WA May 1992 – Jul 1994

Systems Analyst

• Conducted Windows testing for Weilan LeCASE, a Computer-Aided Software Engineering (CASE) tool software, as part of the Business Analyst role.

• Assumed responsibility for quality assurance testing, ensuring the thorough examination of the software before its final release.

• Developed, documented, and revised system design procedures, test procedures, and quality standards to uphold a high level of excellence in software development.

Airborne Freight. Seattle, WA Mar 1989 – Apr 1992

Systems Analyst Programmer

• Enhanced, tested, and maintained functionalities for Libra domestic, international, stand-alone products, and distribution systems in the capacity of a business analyst.

• Lead all testing phases of products to ensure their readiness for final release.

• Developed documentation requirements for third-party collaborations and conducted testing and certification of multi-carrier system software from external vendors.

• Engineered and tested in-house database systems for end users, focusing on tracking, status monitoring, sale forecasting, and generating mailing labels.

• Designed, developed, and tested a distributed database system that generated shipping information for third-party vendors, expanding the company's client base and enabling users to ship with Airborne Express, resulting in significant monthly revenue.

• Spearheaded the design, development, and testing of a distributed database system for Libra International software, facilitating international shipping with Airborne Express and contributing to substantial monthly revenue growth. Recognized with the Silver APEX Award and a $200 cash bonus for outstanding performance.

• Successfully decoded receiver information from client magnetic tapes and translated it to the Libra system within a tight 12-hour timeframe. This effort resulted in Airborne Express generating $40,000 in a single day and securing future client accounts, earning Company-Wide Recognition for exceptional performance.

The Boeing Company. Everett, WA Oct 1986 – Mar 1989

Systems Analyst Programmer

• Conducted cost and technical feasibility studies as a business analyst.

• Designed, developed, and tested project databases and utility programs, including tracking, status, distribution report systems, number crunching, and conversions.

• Provided consultation, training, and user software and hardware support.

• Engineered, developed, and tested color materials database systems and a master distribution database system for 747/767 customer engineering.

• Utilized these databases to create 767 color material specifications and coordination sheets.

• Conducted testing of programs and databases, rectifying errors, and making necessary modifications to enhance project efficiency.

• Modified existing databases and database management systems.

• Wrote and coded logical and physical database descriptions, specifying identifiers for the database management system or guiding others in coding descriptions.

• Provided training to users and addressed their inquiries.

• Reviewed project requests, outlining database user needs and estimating the time and cost required for project completion.

• Developed methods for integrating different products to ensure seamless functionality, including customizing commercial databases to fit specific needs.

EDUCATION

Bachelor of Science: Computer Science from Seattle Pacific University, Seattle, WA

CERTIFICATIONS

MCSD (Microsoft Certified Solution Developer) Certificate 2474399, 2001

MCP (Microsoft Certification Professional) Certificate 2474399, 2001

ASPE Agile Boot Camp

eClasses.Org Introduction to Designing Accessible Websites

eClasses.Org Introduction to JavaScript

SkillForge HTML5 CSS3 and JavaScript Training

TLG Learning ASP.NET 4.0 Ajax and JQuery Using C#

Netdesk Advanced Web Applications Development with VS 2005

Netdesk Developing Web Applications using Visual Studio .NET

Netdesk Introduction to .NET Development

Netdesk Core Data Access Development with VS 2005

Deque Web Accessibility Fundamentals

Deque HTML and CSS Accessibility

Deque InDesign Accessibility

Deque Web Accessibility Testing Techniques

Deque MS Word Accessibility Techniques

Deque MS PowerPoint Accessibility Techniques

Deque ARIA and JavaScript Accessibility

Deque EPUB Accessibility Techniques

Deque PDF Accessibility Techniques

Deque Mobile Web Accessibility

Deque Fire Eyes Fundamentals

Deque Custom JavaScript ARIA Widgets

Deque Designing an Accessible User Experience

Deque Device Independent User Input Methods

Deque Dynamic Updates AJAX and Single Page Apps

Deque Images SVG and Canvas

Deque Multimedia Animations and Motion

Deque Responsive Design and Zoom

Deque Sematic Structure and Navigation

Deque Visual Design and Colors

Deque WCAG Conformance Testing Detailed Methodology

Deque Web Accessibility Testing Basic Methods and Tools

Deque Web Accessibility Testing Screen Readers

Tacoma Community College Customer Service Training

City of Tacoma 15 years of dedicated and responsible service

City of Tacoma Information Assurance and Protection

City of Tacoma ITIL Foundation Training

Emergency Management Institute –

FEMA National Incident Management System an Introduction

FEMA Introduction to Incident Command System

PERSONAL INFORMATION

United States Citizen

ADDITIONAL INFORMATION

Seattle, Milk Fund Academic Scholarship (4 years)

National Honor Society

Silver APEX award (Airborne Express)

Company-wide recognition for outstanding performance award (Airborne Express)

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