Mabel (Wing Yee) Kwan

Email: ad2wka@r.postjobfree.com Mobile: 425-***-****

Address: Issaquah, Washington

Summary & Core Qualifications

• Over 5 years of experience working in different administrative roles. Providing additional assistance to HR, accounting, and operations departments.

•Technical: Excel, PowerPoint, Outlook, Microsoft suites, many different database systems such as (Route match, Oracle, SAP, Navispere, Ecompass, Workday, and Sharepoint.

•Foreign Languages: Native Chinese skills

Professional Experience

T-Mobile - November 2023 -Present

Hr. Analyst .

Process unemployment claims

Determining the reason for term and clarify claim is valid or fraudulent

Utilizing slack for all team communications, questions and updates of progress

Following up with managers to determine cause of termination

Setting appointments for decisions and hearings

Sea-Bird Scientific August 2022- September 2023

HR Coordinator /Administrative Assistant

1 Over 1 Assist with negotiation offer process. Offer letters/Counter offers/

Assist with all onboarding first days. Compliance/ Payroll /New Hire Swag /Greeting all New Hires Upfront

Reviews and analyzes unemployment insurance claims and program documents for proper payment and conformance to state and federal regulations.

Provides technical advice and assistance for those claiming

Assisted managers with timekeeping for contingent workers, payrate, conversion dates

Maintains comprehensive knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance DE&I, FLSA, background screening, benefits, and COEs.

Utilizing Outlook for all e-mail communications for scheduling events, meetings, and interviews

Cultivating relationships across internal and client partners to deliver value-added service and solutions to client management and key decision makers.

Contributing/ Coordinating New Hire Events/Planning/ On-site events Examples Christmas Party, Veteran's Day, Survive the Sound, Pride week

Editing outdated job descriptions to help increase diversity candidate pool & remove fluff

Elevated HR on-site presence with new HR Business Partner. Daily attendance

Handling swag/ Off-site storage unit/ Distribution to new hires

Collaborates with client management and key decision makers to improve work relationships, build morale, and enhance teamwork to advance employee retention.

Full cycle for all work anniversaries, open roles/ new hires/ promotions

Interview Process /Screening/ Helping Managers Source /Conducting/ Prepping/ Interviewing/Compliance/ Closing/

Onboarded 33 Contractors & 49 FTES since start date of 8/1/2022 Total (82 Total) Converted 21/36. From Contractors to FTE. 58% success rate with conversions

Delivers performance management guidance to client management and key decision makers, including conflict resolution, coaching, counseling, career development, and disciplinary actions.

Working closely with IT to set up new hires with equipment/ access badges/ logins/

Working cross functionally w/ managers with processes/ Backfills or opening requisitions on workday

Chempoint (Ajilon)

Point Specialist, HR July 2021 – July 2022

Managed master list of all employees from start date to termination

Onboarding processes. Exit interviews/ Equipment collection/Going over benefits

Review and updated new hire and onboarding PowerPoint for all new hire orientations

Helping new hires on-site remote with IT equipment. Delivering/ tracking remote employee equipment.

Prepared all documents new hires on first days tours, badges, and vaccination forms

Working alongside contract agencies to onboard/ convert/ offboard/ audit labor hours

Worked closely with facilities for any ticket orders such as IT issues/ faulty lights/ badge access

Ordering/ storing all custom merch with employee design for news hires and events

Budgeting and organizing ordering supplies Costco, Complete office, employee parking

Assisted with multiple calendar scheduling for corporate recruiter & VP & board room meetings

Organized, budgeted, facilitated corporate employee events utilizing Outlook for attendance tracking and e-mails

First America Title, Homeloans (Axelon) February 2020- June 2021

Administrative Assistant/ Front Desk

Managed front desk area by greeting customers, directing foot traffic

Ordering supplies such as Costco, office supplies, and coffee for all employees

Depositing checks at the end of the day for international and home office, this included earnest money, HOA fees and closing costs

Collected and input when checks were received from clients

Express Professionals September 2018 – January 2019

Customer Service Representative

•Maintained customer files and inputs all communications and correspondences into the CRM database

•Engage with customers via phone, chat or email to answer questions and provide guidance regarding customer account status, exit process and meter readings

24 HOUR FITNESS

Front Desk Attendant( Part -Time) April 2018- August 2018

Managed front desk, helping guests with check out and providing customer service

Conducted tours of facility for visitors answering questions and promoting memberships

Provided additional support in the sales area

Directed phone calls and incoming and outgoing calls (Switch Board)

Sequoyah Electric LLC March 2018 – June 2018

Receptionist/ Administrative Assistant

•Managed front desk area by greeting customers, directing foot traffic, and providing guest with great customer service

•Processing and sorting mail to specific department & receiving and shipping out packages

•Ordering supplies not limited to Costco, complete office, and lunch orders for fellow employees

•Data entry, primarily invoices and providing additional assistance with accounting department

XKL August 2016 – November 2017

Front Desk/ Administrative Assistant

•Responded/transferred incoming calls (Switchboard)

•Assisted accounting department with outgoing checks, filing/ alphabetizing AP files, labeling/reorganizing checks

•Assisted HR with organizing and filing NDAs for new employees

•Received all incoming and outgoing packages/mail

•Supplied key cards and building access to employees and visitors

•Handled ordering supplies Costco, Amazon, and coffee, this including making excel sheets for discrepancies and additional shipments.

Claire’s May 2014 –July 2015

Assistant Manager

•Assisted managers with floor plans and hitting sale goals

•Gained experience with customer service working alongside team, providing customer service

• Managed new hires and helped trained the new associates

•Duration of the time working here also transferred in between two stores

CISC (Chinese information Service Center)

Work Study Office assistant /Child care May 2012 – March 2013

•Worked as an office receptionist, gaining customer service on the phone and greeting clients switching back and forth Chinese and English

•Gained extensive knowledge working on a database, updating client information and entering newcomers.

•Provided childcare on days off for client’s kids.

• Assisted teacher with arts and crafts and English lessons.

Bellevue College (ESL Department) April 2011– July 2012

Work Study office assistant (Work-study)

•Assisted supervisor with administrative duties, making excel spreadsheets, organizing documents, and working under deadlines

•Helped teachers with assisting providing lessons for students that needed help with English

Education

Bellevue College September 2010 –December 2013

Bellevue, WA

Newport High School September 2006 – June 2010

High school Degree Bellevue, WA

Contact this candidate