Douglas Hemphill, CSM, PMP

ad2wk8@r.postjobfree.com M: 571-***-**** H: 727-***-**** 16350 Swan View Circle, Odessa, FL. 33556

https://www.linkedin.com/in/doug-hemphill-pmp-csm-b876641/

Technology ERP and Project Management Professional

Certified professional agile project manager with over 15 years of experience in various facets of project management. Knowledgeable in applications of the scrum, waterfall, and agile methodologies, and skilled in developing processes that facilitate continual progress and team achievement. Previously coached teams ranging in size from 10 to 100 people and successfully completed projects ranging in budgetary scale from $500,000 to $10 million. Dedicated to applying principles of agile management to projects and tasks. Versatile B2B/B2C ERP professional with 20 years of industry experience in the financial, sales and distribution, manufacturing, human resources, utilities, energy, vehicles, medical and retail, and banking arenas. Innovative, analytical, and creative thinker with the ability to deliver projects, products, and services under tight deadlines for high-profile internal and external customers. Seeking a senior information systems position with a dynamic, forward-thinking organization.

Core Competencies

ERP

EDI

Finance

Cloud

PL/SQL

PMP Certified

CSM Certified

Lawson

DevOps

Jira

ServiceNow

Process Improvement Initiatives

Functional & Technical and Documentation

SAAS/PAAS

Snowflake

POS (Point of Sales)/Back Office

ServiceNow

AZURE DEV OPS

TFS

Service Cloud

Infor ERP

Oracle HRMS Applications

ServiceNow Management

Project Management

JD Edwards

Genius ERP

Ceridian

Power BI/DOMO

DSI/RF Smart

Confluence

Tableau

HTML/ CSS

Oracle HCM

Oracle/JD Edwards ERP

SSMS

Team Leadership

Scaled Agile Framework

Vendor Management

Data modeling

RFI/RFP/RFQ/SOW

Tableau

LMS

Nsowflake

SAP

MS Project

Oracle Cloud ERP /Demand Planning

JavaScript/Python

File-Based Data Import (FBDI)

Salesforce CRM

Agile/ Scrum Methodologies

PowerPoint

MS365

Vertex

Excel

MS Word

Crystal Reports/Reports Now, SSRS, Cognos, Snowflake

ITIL/UML

DSI/RFgen

Telephony

Trainer

UAT

Conflict Management

ETL

LEAN

Oracle EBS

Data warehousing

DevOps

Lawson

Servicenow

ing NeoGov – Recruitment/Applicant Tracking

Professional Experience

Event Horizons – Tampa, FL December 2022 to Present

IT Program Manager/Director

Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines.

Delegating tasks on the project to employees best positioned to complete them.

Making effective decisions when presented with multiple options for how to progress with the project.

Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.

Communicating with executives or the board to keep the project aligned with their goals.

Performing quality control on the project throughout development to maintain the standards expected with Microsoft Azure Cloud, MS Office Suite, Power BI, and/or Tableau dashboard.

Adjusting schedules and targets on the project as needs or financing for the project change.

Supported SAP SCM, procurement, AP,

Implementing applications utilizing UI design and IVR technologies.

Implement and manage the event management process based on ITIL best practices.

La-Z-boy – Tampa, FL Remote May 2021 to October 2022

Project Manager

Used Scrum Agile Methodology in my work (Daily Scrum Meetings, Planning Poker, Sprint Backlog, user story development, 1on1 meetings).

Created risk mitigation plans.

Collaborated with participants to determine product timeline.

Support of JD Edwards E1 9.20.

Developed DOMO, Power BI, and Snowflake reports and Dashboards.

Developed strategy and architecture for clients in alignment with business plans.

Managed rollout of Agile delivery practices across twelve software development teams offshore and USA.

Coordinated eight developers across front-end, back-end, and 3D mobile development in an agile environment,

Lead agile frontend development of a team based in three countries.

Performed UAT testing and training on business applications, training, business optimization, and technical support of JD Edwards Financials, Sales, Inventory, Manufacturing and Accounting, Shop Floor Control, AP, AR, Inventory, Procurement, Equipment Maintenance, and EDI.

Developed financial, sales, distribution, and manufacturing reporting utilizing DOMO datasets.

Performed change management functions by evaluating the company’s culture’s importance to allow for more successful management during the distribution center transition. Identifying team members who are in direct contact with customers that have actionable and relevant suggestions during the change process.

Masterack – Atlanta, GA Jan 2020 to Feb 2021

IT Applications Manager

Conducted & managed weekly, and bi-weekly agile sprints with team sizes over ten. Implemented Scrum Agile Methodology in my work (Daily Scrum Meetings, Planning Poker, Sprint Backlog, 1on1 meetings.

Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution.

Create project documentation and strategy plans.

Account for the complete project lifecycle from inception to closure.

Collaborate with participants to determine the project timeline.

Map projects for budget tracking.

Managed the entire lifecycle of the EDI solution, including product planning, development, launch, and eventual retirement or sunsetting. Make data-driven decisions on when to enhance, pivot, or retire a product based on market dynamics and business goals.

Designs Salesforce solutions for enterprises across the finance, sales, and manufacturing industries, with a focus on Salesforce Marketing, Commerce, and Experience Cloud.

Mentored a team of three employees to follow best practices in Agile and QA.

Managed to roll out Agile delivery practices across twelve software development teams offshore and USA.

Coordinated eight developers across front-end, back-end, and 3D mobile development in an agile environment.

Lead agile frontend development of a team based in three countries.

Performed UAT Testing and training of business optimization, and technical support of Oracle ERP Financials, Sales, Inventory, Manufacturing and Accounting, Shop Floor Control, AP, AR, Inventory, Procurement, Equipment Maintenance, and EDI.

Integrating with the Marketing department to accelerate sales.

Developing Business Analytics and Measuring Dashboards and Reporting of Sales, Labor Efficiency in Manufacturing Operations, Procurement, and Warehousing.

Manages and provides applications and technical support for JD Edwards E1 9.2 Financials, Sales, Inventory, Manufacturing and Accounting, Procurement, Equipment Maintenance, Configure One, Create Forms, and EDI.

Implemented EDI transactions for vehicle status updates to major customers and distributors, and consolidated AR invoicing for major customers to streamline processes.

Reduced inventory and increased sales profitability by identifying material that is underutilized or requires increased on-time delivery to the customers.

Developed Profit and Loss statement reporting.

Implemented and supported HRIS and Payroll for Ceridian application.

Administration of DCI Handhelds and Time Trac Clock Management.

Developing Salesforce and JD Edwards integration to measure sales goals.

Implemented POS (Point of Sales)/Back Office for vehicle upfit.

Experience in Application and Business Intelligence Developer utilizing JDE ERW, Watch lists, BSSV, NER, SQL, and ReportsNow.

As Product Owner test evaluates the service provider’s ability to create a successful product that meets customer needs in HR and Payroll applications. To meet those needs, I did two things: to understand what those needs which were to translate the requirement into user stories that were prioritized for development in order to maximize the value that developers provide.

As Product Owner I had hands-on experience who can establish the right environment for both experienced and new Scrum teams. I had a strong grasp of the Scrum framework, the tools, and practices needed to manage the product backlog and manage stakeholders in an efficient way.

Created the Oracle Demand Planning documentation to facilitate and set up all design workshops, confirm and

Validate with workstreams local design solutions.

Monitoring all process leads and subject matter experts through a roadmap with timelines for on-time deliverables.

Implemented Workday HR, LMIS, and Performance Management.

Coordinated with the offshore and US-based functional leads and analysts for blueprint design sessions.

Provided guidance during the daily, weekly, and quarterly meetings with the Steering Committee and Stakeholders.

Denovo – Tampa, FL July 2019 to Nov 2019

IT Consultant for Managed ERP Services

Senior Principal Consultant

Project managed and supported E1 9.2 Accounts Payable, Accounts Receivable, Fixed Assets, Inventory AR, FA, INV, HCM, Job Cost, Shop Floor with the integration of Oracle OTM, Transform, AP Bottomline, iSeries (AS400), JD Edwards World A7.3, DB2, EDI, E1 Pages, Configurator, Orchestrator.

Utilized File-Based Data Import (FBDI) for financials.

Implemented EEO-1 Component 2 reporting, administration of E1 security, application and report deployment.

Implemented POS (Point of Sales)/Back Office for glass bottle on-site facilities sales.

Implemented and supported HRIS and Payroll for JD Edwards E19.2.

Implemented RFgen mobile handhelds for distribution, shopfloor maintenance, and inventory.

McNichols Company. – Tampa, FL Jul 2015 to May 2019

Metal Sales and Distribution Company servicing domestic and internationally

Senior Systems Analyst

Supported Oracle EBS integration with JD Edwards E1.

Supported and troubleshot Oracle EBS AP, AR, FA, GL, INV, Procurement, and Sales Modules.

Supported SAP SCM, procurement, and AP.

Responsible for the support of a customized demand planning application which is used to facilitate inventory replenishment and is tightly integrated with E1 Supply Chain Management.

Implemented a customized and automated Oracle EBS Inventory Cycle Count application with ABC Analysis, and then trained operational staff visiting multiple branches nationwide.

Set up automated Electronic 1099 processing, which eliminated Accounts Payable manual processing for 1099 recipients.

Assisted in the design and implementation of a custom E1 Supplier Compliance application to ensure suppliers are ISO 9001:2005 certified.

Supported upgrade of JD Edwards E1 8.12 to 9.1.

Implemented a process to clear the Received Not Vouchered account entries from 1996 to 2016. Set up E1 Requisition Self-Service within E1, which allows staff to procure consumable items and services.

Implementing Requisition Self-Service and Facilities Equipment Preventative Maintenance Modules within E1.

Expertise in Oracle EBS with a focus on the Financials area

Expertise in Oracle HRMS and LMS Applications

Prior background in finance or accounting

Proven track record in Order-to-Cash, Procure-to-Pay, General Ledger, and Fixed Assets systems and processes.

Exposure to BI Tools

Utilized Oracle Fusion Cloud Enterprise Performance Management (EPM) to model and plan across finance, HR, supply chain, and sales, streamline the financial close process, and drive better decisions.

Knowledge of how to write complex SQL queries.

Implemented a vendor selection strategy in accordance with the organization's goals and long-term.

Set up vendor management policies by negotiating terms and conditions that worked for both the organization and its vendor.

Developed vendor performance monitoring by setting up metrics and KPIs to ensure vendor service excellence.

Established an overall vendor relationship management strategy that resulted in effective communication and collaboration.

Monitored risk management in vendors to reduce potential risks such as data breaches and quality.

APR Energy – Jacksonville, FL Mar 2014 to May 2015

International Energy Provider

Systems Analyst

Enhanced JDE Security utilizing All Out Security to reduce security conflicts, streamlined roles, and provided and restricted user access to job-related and segregation of duty requirements. Disabled over 150 users no longer in service. Reduced numerous security role conflicts which improved access and system performance.

Managed Finance IT initiatives for applications and reporting. Provided off-hours and weekend support for JD Edwards users Worldwide to ensure users have access to JD Edwards Applications and Reports. Collaborated with the users to gather requirements, designed solutions, and wrote specifications for JD Edwards Application enhancements, collaborated with the technical team to get enhancements developed, set acceptance testing, and enhanced custom applications, interfaces, and reports.

Support and troubleshoot JD Edwards AP, AR, FA, GL, Inventory, Job Cost, and Sales Modules, backend server support, application development, and report writing. Serves as a functional liaison to the user community.

Continuously gains an understanding of the customers’ operations and how systems are used in support of their operations, transferring knowledge to users and other members of the JDE team. Provides front-line user support on functional issues.

Implemented Electronic 1099 Application for transfer to IRS. Implement Inventory Issue document type for cost adjustments.

Implemented RFgen mobile handhelds for distribution, shopfloor maintenance, and inventory.

Assisted in training, set up conference calls to identify and resolve issues, and roll-out out JD Edwards Regionalization for access to JD Application to Worldwide Locations, Warehouses, and Plants.

Prince William County service authority Feb 2005 to March 2014

Woodbridge, VA

JD Edwards Project Manager

Project Manager for the upgrade of JD Edwards Enterprise One E9.0 Financial, Purchasing, HR, Payroll, and Inventory Modules.

Assisted in the implementation of Cityworks.

Administer and developed customized Lawson HR, Financials (AP, HR, Asset and Work Order Management).

Developed RFI, RFP, SOW, and Project Charter for upgrading JD Edwards E8.10 to E9.1.

Responsible for the Implementation of Chart of Account and Fixed Assets Redesign, Job Costing, and Inventory Commodity Code Update.

Responsible for JD Edwards Enterprise One Oracle 12g Database and JDE Tools Release 8.98.4.1 Updates.

Responsible for integration between JD Edwards and Infor (Hansen) Permitting.

Project Management of Hansen Water Utility Permitting and Asset Management Application Implementations.

Implemented Infor ERP Financial, Permitting, and Asset Management Systems Applications.

Implemented Lawson Financial, HR Supply Chain, and ERP applications,

Creation of Ad Hoc Queries and reports utilizing Crystal Reports, SQL Queries, JD Edwards ERW, and Excel.

Responsible for support of a customized demand planning application which is used to facilitate inventory replenishment and it is tightly integrated with E1 Supply Chain Management.

Set up automated Electronic 1099 processing, which eliminated Accounts Payable manual processing for 1099 recipients.

Maintained the AR, AP, FA, GL, SCM, and Sales order modules within Oracle ERP.

Implemented NEO Gov HR Onboarding application and Success Factors Employee Performance Management application.

Implemented Success Factors for learning and performance management.

Supported SAP SCM, procurement, and AP.

Implemented ADP HR and Payroll.

Expertise in Oracle HRMS Applications.

Implemented AP transform Bottomline for AP Invoice automation.

Education/Professional Development

The University of Phoenix Orlando, FL

Master of Information Technology

Graduated: July 2004

Florida Metropolitan University Orlando, FL

Bachelor of Arts: Communication

Graduated: July 1998

Project Management Professional (PMP)

Completed: July 2008

Certified Scrum Master (CSM)

Completed: Oct 2022

CompTIA Net+

Completed: Jan 2001

CompTIA A+

Completed: July 1999

Microsoft Certified Systems Engineer

Completed: Jan 2000

Military Experience

USAF E-5 Staff Sargent Aerospace Ground Equipment Instructor/Technician 1985- 1995

CTT – Tampa, FL March 2021 to Dec 2021

Educational Technology Provider

Project Management Professional (PMP) and Agile Instructor

Supplies knowledge and training on the PMBOK® Guide, latest edition principles, including Agile and Scrum.

Mentor on creating high-performing teams.

Coaching on planning and managing the project

Highlighting how to execute and assess the project work.

Analyzing how to keep the team on track.

Instructing and advising in keeping the business environment in mind.

Ensure students understand how to empower Scrum teams is empowered yet have solid processes and excellent discipline by following Agile Management Framework (AMF).

Transfer knowledge about updating agile tracking systems to provide transparency on Product & Sprint Backlogs.

Provide experience as a Scrum Master or Project Manager in an Agile environment.

PMP® and CAPM® exam preparation.

DeVry University Jul 2006 to August 2023

Educational Technology Provider

Online-Visiting Professor

Responsible for the instruction, knowledge transfer, and retention of information security controls, security principles, network configuration, security policies and procedures, risk mitigation, and physical security.

Course taught: Principles of Information Security, Web Security, Security Procedures, and Policies.

Program Architect and Course Updated and Redevelopment of Principles of Information Security, Web Security, and Security Procedures and Policies.

Manage security and risk.

Design a security framework.

Secure communication and networks

Securely develop software.

Penetration Testing

Secure Operations

Security Compliance and Regulations,

Notions of threat modeling and methods

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