Monica M Goshea
Cell:720-***-****
ad2wk5@r.postjobfree.com
Westminster Co 80005
PROFILE
Excels in multi-cultural relationships. Experienced working in high paced multi-cultural environment, recognized for the ability to understand and work with a wide range of cultures. Organized, detail-oriented and highly motivated individual offering the skills and experience necessary to perform administrative assistant, secretarial or data entry, customer Service and sales duties efficiently.
MS Office Suite
Interpersonal Relationships
Detail Oriented
Office Administration
Data Entry
Bilingual (English/Spanish)
Proof-Reading
Ethics and professionalism
PROFESSIONAL EXPERIENCE
Maryland Division of Unemployment (MDOL) 2021
Customer Service agent/ Temporary assignment
Remote position working from home
King Soopers
Different areas/ season employment during pick of the pandemic 2020
UPS Customer Center Aurora 2019 -2020
Administrative Assistant
Allied Universal Denver 2018
Security/Reception
In the following years after I left KGClean company I attended PIMA medical institute for a year and a half trying to get a Respiratory Therapy certification
Administrative Assistant
KGClean Jan - July 2016
I assisted the office manager on many duties, with the use of a personal computer and a variety of office software applications including word processing, email, and file management. I created documents in Word or I used predefined templates and form letters. I also created and maintain files in Excel.
Filed documents sometimes in the form of electronic rather than paper records.
I had to greet customers or other personnel of the company, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assisted in resolving problems and ensuring satisfactory customer service. Processed forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
My bilingual skills were used in a 90% of the day, speaking and writing.
Customer Service Representative/Product Support Advisor
Apple (through Concentrix company) June-Nov 2015
Responsible for handling technical-support questions for customers and partners. The Advisor is be able to provide prompt, congenial, reliable, and accurate information to the customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer.
Follow explicit written and verbal directions to service all of customer’s issues.
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
Strong communication skills, written and verbal; also empathetic, maintaining control of emotional responses and not taking things personally when assisting angry customers.
Account Representative
LDS Employment Resource Center
Feb-May 2015
Develop relationships with employers for employment candidates.
Support translation of Spanish speaking employment candidates.
Leverage community resources for employment candidates, including vocational training and higher education.
Introduce employers to LDS Employment Services candidate database.
Help the Hispanic Community understand LDS Employment Services and other community resources.
Early Head Start Home-Based Visitor
Catholic Charities of Denver
2014–2014
Planned, organized, implemented, and delivered a program based on Head Start Performance Standards.
Assisted the development of children ages 0 to 3 through home visits, parental instruction and child interaction.
Helped parents understand their responsibility and influence as educators of their children.
Caretaker
Private Family
2009-2010
Assisted with the care of a special needs autistic young adult.
Sales Representative, Customer Service, Fashion Sales Consultant.
Dillard’s
2008-2009
Surpassed monthly sales goals every month, which resulted in merit raises twice in the same year.
Recognized as the top department sales representative and one of the top four sales representatives for total branch sales for seven months in a year.
Commended by supervisors for exceptional Customer Service and client relationships.
Developed customer loyalty base that specifically requested my personal assistance
Teller
First Brand National Bank
2005-2006
Performed all banking transactions required as a teller at the drive-through window.
Ensured that all transactions took place using proper banking procedures and policies.
Provided Customer Service by sharing information concerning all bank services.
Balanced drawer daily, including periodic batching of cashed checks without variances.
Customer Service/Bilingual Call Center 2004-2005
The Home Service Store, Rutland, Vermont
Handled customer inquiries both by telephone and through email.
Researched required information using available resources.
Managed and resolved customer complaints.
Provided customers with product and service information.
Entered customer data into corporate database.
EDUCATION
IPAE – Business Administration College.
Lima-Peru
Front Range Community College
Associates
Westminster- Colorado