Tangerang, Banten, ***** ** Years old +628********** ad2wk0@r.postjobfree.com

Linkedin : http://linkedin.com/in/febi-saputra-067495167 Portofolio : https://medium.com/@papaechobravoindia Febi Saputra, a graduate of English Literature at Universitas Pamulang in 2019. I am data-driven academical writer with expertise in writing summary, essay, analysis, report and translation. I work well independently as well within a team.

Skills & competencies • Time management

• Administrative assistance

• Detail Oriented

• Problem Solving

• Microsoft Office

• Public speaking

• Translation

Experience

PT.Fast Food Indonesia (Jakata, Indonesia)

Barista (Februari 2014 - Oktober 2022)

• Responsible to maintain running the counter from sanitation, service, and report.

• Create monthly reports from in-out stock to the efficiency.

• Create purchases order to fullfill store stock’s.

• Coordinate with vendors and technicians to support well prepared stocks and equipment. Staff Contact Center (November 2022 – Until Now)

• Handle customer complaints coming in from several channels such Socmed, Chatbot, Email

& Telephone.

• Validate refund request coming in from several channels such Socmed, Chatbot, Email & Telephone then process it to related team.

• Provide appropriate short & long term solution even alternatives within time limits; follow up to ensure resolution.

• Provide accurate, valid, and complete information.

• Create weekly report regarding complaints & refund request. Educations

Universitas Pamulang (2015-2019) S1 English Literature

• Create an analysis, article, summary related to certain issues on social media. F o t o

K a l i a n

D i s i n i

• Create an literature work from script, equipment and the story.

• Create free, semantic, literal and free translation dependent on context or particular kind of letters.

SMK PGRI 11 CILEDUG (2010-2013)

Major in IT

• Create and maintain Local area Network on Lab

• Setting up preparation for UKT

Certified

• Administrative Assistant (AA) (Level 3) by BNSP

Handling petty cash, arranging a meeting, arranging business trip, making and handling complaints, also Intermediate business corespondent.

• TOEFL by Language institute Universitas Pamulang (Exp 2022) Success with score 536

• Copywriter by Bizlab

Making a copy for product, creating posting and caption for social media. Contact reference

Bpk.Suma, Manager

PT.Fast Food Indonesia

• +62-856-****-****

Bu.Ika, PR Officer

PT.Fast Food Indonesia

• +62-812-****-****