Staff Contact Center
Resume:
Tangerang, Banten, ***** ** Years old +628********** ******************@*****.***
Linkedin : http://linkedin.com/in/febi-saputra-067495167 Portofolio : https://medium.com/@papaechobravoindia Febi Saputra, a graduate of English Literature at Universitas Pamulang in 2019. I am data-driven academical writer with expertise in writing summary, essay, analysis, report and translation. I work well independently as well within a team.
Skills & competencies • Time management
• Administrative assistance
• Detail Oriented
• Problem Solving
• Microsoft Office
• Public speaking
• Translation
Experience
PT.Fast Food Indonesia (Jakata, Indonesia)
Barista (Februari 2014 - Oktober 2022)
• Responsible to maintain running the counter from sanitation, service, and report.
• Create monthly reports from in-out stock to the efficiency.
• Create purchases order to fullfill store stock’s.
• Coordinate with vendors and technicians to support well prepared stocks and equipment. Staff Contact Center (November 2022 – Until Now)
• Handle customer complaints coming in from several channels such Socmed, Chatbot, Email
& Telephone.
• Validate refund request coming in from several channels such Socmed, Chatbot, Email & Telephone then process it to related team.
• Provide appropriate short & long term solution even alternatives within time limits; follow up to ensure resolution.
• Provide accurate, valid, and complete information.
• Create weekly report regarding complaints & refund request. Educations
Universitas Pamulang (2015-2019) S1 English Literature
• Create an analysis, article, summary related to certain issues on social media. F o t o
K a l i a n
D i s i n i
• Create an literature work from script, equipment and the story.
• Create free, semantic, literal and free translation dependent on context or particular kind of letters.
SMK PGRI 11 CILEDUG (2010-2013)
Major in IT
• Create and maintain Local area Network on Lab
• Setting up preparation for UKT
Certified
• Administrative Assistant (AA) (Level 3) by BNSP
Handling petty cash, arranging a meeting, arranging business trip, making and handling complaints, also Intermediate business corespondent.
• TOEFL by Language institute Universitas Pamulang (Exp 2022) Success with score 536
• Copywriter by Bizlab
Making a copy for product, creating posting and caption for social media. Contact reference
Bpk.Suma, Manager
PT.Fast Food Indonesia
Bu.Ika, PR Officer
PT.Fast Food Indonesia
Contact this candidate