Curriculum Vitae

Of

Lungile Lindo Mngadi

Address: **** ****** ********

Lufhereng Ext 1, 1874

Cell Number: 073-***-****

Alternative number: 071-***-****

PERSONAL DETAILS

Nationality : South African

Gender : Female

Marital Status : Single

Date of Birth : 3

rd

October 1984

Home Language : Zulu

Proficiency Languages : English and Setswana

Health : Excellent

Driver’s License : Yes

EDUCATION

School Name : Mncube High School (Gauteng)

Year Achieved : 2001

Standard Passed : Grade 12 (Matric)

Subject Passed : IsiZulu 1

st

Language

: English 2

nd

Language

: Home Economics

: Physical Science

: Mathematics and

: Biology

TERTIARY EDUCATION

Name of Institution : Cornerstone HR (Gauteng)

Course Name : Call Centre Agent

Qualifications : Certificate

Subjects : Telephone Etiquette

: Communication Skills

: Inbound and Outbound Call Management

: Basic and Advanced Customer Service

: Introduction to MS Windows

: Microsoft Word

: Microsoft Outlook

: Internet Explorer

: Sales Training

: Cross Selling and Up Selling

: Debt and Assertive Skills

: Question and Listing Skills

Year Achieved : 2006

Name of Institution : UNISA

Course Name : Customer Service Management

Qualification : Certificate

Year Achieved : 2007

Course Name : Programme in Customer Service Management Subjects : Marketing Management

: Business Communications

: Public Relations

: Retail Marketing

: Customer Service Management

Year Achieved : 2008

Name of Institution : UNISA

Course Name : National Diploma in Operations Management Subjects Passed : Operations management III

Workplace Dynamics III

Operations Management Techniques III

Organizational Effectiveness III

Management II

Manufacturing Technology

Business English

Business Management

Statistics

End- user Computing

Year Completed : 2013

EMPLOYMENT HISTORY

Company Name : Blue Label Connect

Position Held : Administrator

Duties : Resolving customer queries.

: Managing incoming and outgoing

correspondences.

: Attend to customers both telephonically and in

person.

: Capture and record customer information on

Customer Relation Management System.

: Ensure accurate recording of all necessary data.

: Provide reception services including call

screening.

: Tracking of documents that were collected and

delivered.

: Creating monthly billing statements for clients. Duration : 12 February 2007 to 30 November 2021

Company : Reef & Rural Sales

Position Held : Merchandising

Duties : Stock Orders, Sales & Customer Service

Duration : 06 August 2003 to 04 May 2006

Company : VDS Autobody

Position Held : Clerical

Duties : Data capturing

: Provide daily estimators report

: Provide daily workshops report

: Filling of invoices and authorizations

: Storeroom assistant

Duration : 03 June 2022 to 15 August 2022

Company : T3 Telecoms SA

Position Held : Support Administrator

Duties : Data capturing

: Order processing

: Invoicing of stock

Duration : 01 November 2022 to date

REFERENCES

Contact Person : Mrs Senreeka Naidoo

Company Name : Blue Label Connect

Position : Admin Manager

Cell Number : 082-***-****

Contact Person : Mr Joseph Sithole

Company Name : Reef & Rural Sales

Position : Field Manager

Contact Number : 082-***-****

Contact Person : Mr Joe Molahloa

Company Name : VDS Autobody

Position : Estimator

Contact Number : 072-***-****

Contact Person : Ms Ruth Mnisi

Company Name : T3 Telecoms SA

Position : Admin Manager

Contact Number : 072-***-****

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