Sales Representative Customer Service
Resume:
Stephanie Sanders
Grand Prairie, TX
ad2whz@r.postjobfree.com
To obtain an position with expectancy of advancement. Authorized to work in the US for any employer
Willing to relocate anywhere
Work Experience
Sales Representative
Allstate - Coppell, TX
January 2020 to Present
Seek out new clients and develop clients and develop cliente by networking to find new customers and generate lists of prospective clients, deliver and explain policy and suggest additions or changes.
Claim Specialist
Dialog Direct - Fort Worth, TX
May 2018 to Present
Handle 90% of inbound calls, 10% of outbound, process claims, handle customer complaints, process claims credit.
Sales Specialist
Quantum - Allen, TX
October 2019 to January 2020
Close sales by contacting warm leads and conducting professional insurance consultations over the phone.
Meet and exceed sales goals by maximizing the resources provided including lead management system, customized education platform, cutting edge technology and more. Ensure clients are set up for long term success by crossing selling additional insurance policies, upselling correct coverage levels and resolving coverage gaps. Tax Preparer
Intergrity Tax - Arlington, TX
January 2018 to May 2018
Prepare individuals and companies returns.
Identified potential tax credits and liabilities and ensure accurate and complete returns are filed in a timely manner.
Complete tax forms in accordance with legislation and regulations. Independent Contractor
Mutual of Omaha - Omaha, NE
June 2017 to November 2017
Enforce policies and procedures. Focused on inside sales, which typically invoices “ cold calling “ Sales life and health insurance to new and existence clients. Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client’s needs.
Sales Representative
Union National Life Insurance Co. - Monroe, LA
November 2013 to February 2017
Interviewed prospective clients to obtain data about their financial resources and needs the physical conditions of the person to property to be insure and to discuss any existing coverage. Door to door sales, life and property and casualty insurance to new and existence customers. Customer Service Manager
Wal-Mart Supercenter
September 2006 to November 2013
Trained a special team to handle returns and complaints, thereby managing the time of customer services representatives effectively. Supervise front end of store, handle customer complaints, trained new cashiers, coach for improvement.
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Teacher's Aide
Delta Headstart
August 2005 to January 2006
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Correctional Officer
Swanson Correctional Center
May 2001 to August 2005
Education
Social Work
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Grambling - Grambling, LA
January 2011 to December 2012
Associate of Science
Grambling State University
Grambling State University
January 2008 to December 2010
Associate in Office Technology
Margaret Surles Campus - Lake Providence, LA
1998 to 2001
Diploma
Lake Providence Senior High School
May 1994
Skills
Do you have any of these top skills employers are looking for? Law Enforcement
Social Work
Negotiation
Outside Sales
CRM Software
Upselling
Financial Report Writing
Business Development
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Tax Preparation
Tax Preparation
Warranty
Sales
Customer Service
Powerpoint
Word
Microsoft Office
Door-to-Door Experience
Insurance Sales
Inside Sales
Cold Calling
Security
Certifications / Licenses
Life and Health Insurance
Present
Property and Casualty License
Present
Real estate
July 2017 to Present
Completed 135 hrs
Assessments
Assessments
Customer Service Skills - Familiar
June 2018
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Additional Information
Skills Satisfying customers with questions and concerns. Proficient in Microsoft Office.
More than 7 years of experience in Customer Service Management. Supervise cashiers, cartpushers, and maintenance associates. Coaching asociates for improvement.
Trainee for new cashiers.
Hold associates accountable for excessive absents. Responsible for balancing registers.
Responsible for detailing front-end of store.
Responsible for associates lunches and breaks.
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Assessments View all assessments
Your Completed Assessments
Customer Service Skills
Familiar
June 2018 –
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Yes
Attention to detail
Completed
March 2019 –
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No
Call center customer service
Completed
June 2019 –
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No
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Sales skills
10 min – Customer Service, Retail, & Sales
Influencing and negotiating with customers
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Customer service situations
12 min – Customer Service, Retail, & Sales
Responding to scenarios with customers
Start
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