Atul Prabhakr

778-***-**** atul_ ad2whi@r.postjobfree.com

R e s i l i e n t, A d a p t i v e, C o n s i s t e n t

To Extend & build my expertise in the field of Information Technology, to leverage and maintain IT Infrastructure. Experienced Opening New hotels properties, highly motivated IT professional that has successfully led IT Implementation

and Service Support teams in all areas of IT Service Management

PROFESSIONAL PROFILE

Insightful Director Information Technology with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

PROFESSIONAL EXPERIENCE

Director, Information Technology, Curaçao Marriott Beach Resort Jun 2021- August 2023

Lead IT operations including planning/upgrading/capacity/vision of the entire technology infrastructure ensure a strong IT environment, Manage the purchasing of technology hardware/software/supplies/services by performing all ordering and procurement of budgetary requirements; track expiry of hardware warranties, software licensing, maintenance, and subscription renewals; track allocation of licenses/subscriptions make additional purchases to remain in compliance.

Work with the Management team and Executive Committee to gather requirements for upcoming IT needs and determine priorities and timelines.

Accountable for restructuring of all operational support programs and processes, which contributed to securing long-term business, optimizing levels of productivity, and sustaining overall project success.

Offer exceptional client service in a highly demanding professional environment.

Assesses and confirms hotel compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per cluster SOPs.

Plan, manage and action the IT Roadmap of infrastructure, application, security and governance initiatives

Creating Lead, the change management process to determine the impact on infrastructure as it relates to performance, security and compliance and any risks to existing systems; manage the approval process to ensure all stakeholders validate the need for the change.

Direct participation in project planning and implementation of major technology initiatives

Director, Information Technology, Rosewood Hotel Georgia Nov 2010 to May 2020

•Work closely with third-party IT partners related to systems including PMS, POS, In Room Guest Technology. Additionally, work closely with guest-facing technology providers to deliver a state-of-the-art guest experience, including a best-in-class mobile app and web experience.

•Managed IT training (PCI Compliance) for all team members including executive team annually to make sure everyone has solid foundation on PCI compliance to keep guest data secure.

•Participate with the management team and firm leadership to integrate the disaster recovery strategy for information technology with the business continuity plans of the organization.

•Managing data and network (including telecommunication and mobile devices) by ensuring security, management, and sufficient performance and key performance indicator reporting.

•Responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on-site training to promote efficient operations and answer questions to avoid or resolve systems-related problems, establish policies and procedures, purchase operating equipment and maintain relationships with corporate office.

•Managing change through ongoing engagement with senior leaders, constant evaluation of options, and by adapting to changing organizational priorities and resources.

•Conducting multiple RFI’s, SOW’s and contract negotiation with multiple vendors as required by project stream and strategic objective Endured a strong IT Environment, managing hardware warranties and budget.

•Perform annual budgeting of technology spend as it relates to the primary on-premise infrastructure, end-user computing requirements, software licensing and subscription services, cloud services, professional services/technical support and development; additional budgeting for leasehold improvements and developing plans for office expansion may be required.

Atul Prabhakar – p a g e t w o

Assistant Data Analyst/Vivonet Canada Inc,, October 2010 to Nov 2010

Working with Remote Desktop Tool (Kaseya) to grab the database backup from the POS terminal (SQL Server Database).

Syncing the data from the backup into Enterprise Manager Database (Oracle 11g database) using a syncing tool (DB Compare).

Working with basic Oracle & MS SQL Server Select statements to verify the data in EM and the POS database.

Working with a tool (Apex SQL) for restoring the data from the transaction logs

Selecting, manipulating and analyzing data from a variety of sources that will help resolve business challenges.

Implementation Manager, VANOC (Vancouver 2010 Olympics), June 2009 to Feb 2010

Provided professional leadership and direction to a team of 25, including 5 project team members who are responsible for implementing technology infrastructure at different venues, allocating resources, and ensuring the smooth implementation of technology at venues with challenging environments that are not conducive to IT equipment.

Assess and monitor venue readiness conditions as a prerequisite to technology implementation.

Coordinate the delivery phase with the VANOC Logistics team who are supporting the venues. Make sure delivery happened on schedule and work will not get delayed.

Manage unplanned situations by assigning activities to the appropriate team members and escalating issues effectively and efficiently to the Technology Operations Centre (TOC) as required.

AREAS OF EXPERTISE

Security Planning – PCI Compliance

Infrastructure development

Project lifecycle management

Analytical and Critical Thinking

Managing Technology Projects

Vendor Relationship/Negotiations

Strategic Planning & Direction

Forecasting & Budget Planning

Disaster Recovery Planning

Hardware & Software upgrade planning

Product/Services assessment

Team Building & Training

EDUCATION & CERTIFICATIONS

Certified Hospitality Technology Professional (CHTP), Edu. Inst. American Hotel & Lodging, 2016

CompTIA Network+ The Computer Technology Industry Association 2009

Certification in Oracle DBA, IIS & Proxy Server, Regional Computer Center, Shimla, 2001

Honors Diploma in System Management, NIIT, Chandigarh India, 1993

Bachelor of Arts, Himachal Pradesh University, Shimla, India, 1988

PROJECT ACCOMPLISHED

Rosewood Hotel Georgia (Opening & Project Management), Curacao Marriott Beach Resort (post project), Conference Palace Hotel (Abu Dhabi), Grand Hyatt, Dubai, Dunkin Donuts, Dubai, Movenpick, Dubai, Sheraton, Dubai, Burj Al Arab, Jumeirah beach Hotel, Dubai, The Cecil (An Oberoi Hotel), Opening Team

AFFILIATIONS

Passionately provide high level information technology support within hospitality which include hardware, software, infrastructure, maintenance, and vendor relationship. Over 20+ years of experience in Technology, Operation, managing strategic projects through initiation to implementation; track record to deliver on time, on budget and on quality through effective leadership, governance, relationships management practices Self-motivated, quick learner and a responsible team player with strong business, project management, process improvement, and leadership skills successfully shown by progressive promotions. AREAS OF EXPERTISE Technical Leadership & Solution Strategic Planning & Direction Project Management & Execution Budget Planning and Forecasting Price and Contractual Negotiation Prioritize & Execute Tasks in high pressure environment. Strategic Disaster Recovery Planning PCI Compliance Vendor Supply Management Product/services assessment Quality Control & Assurance Client Relations & Services Coaching & Mentoring IT Policies and Procedures Infrastructure & Networking

Contact this candidate