Customer Service Correctional Officer

Jocelyn McClain

OBJECTIVE

Seeking a job to utilize my experience and knowledge with customer service and public security.

SUMMARY

Dedicated correctional officer with over 25 years of experience working with the Alabama Department of Corrections. Bringing forth the ability to maintain compliance of inmates while working to foster a safe and peaceful environment. Experience with investigations, gang related interventions, staff development, and prison intelligence. Proven track record of implementing safety procedures and avoiding inmate escapes and disturbances. Passionate about contributing to the safety of all prisoners and staff members, while also helping to rehabilitate prisoners.

EXPERIENCE

ALABAMA DEPARTMENT OF CORRECTIONS

Correctional Officer April 1993- April 2017

●Greeted residents and visitors with a kind and helpful attitude.

●Supervised the daily activities of 800+ inmates.

●Maintained a safe and peaceful atmosphere by using early intervention tactics with disruptive or violent inmates.

●Conducted safety audits daily.

●Supervised 100+ employees and trained new employees.

●Implemented and enforced all security procedures.

●Successfully restrained inmates when necessary.

●Monitored inmates and documented any strange or alarming occurrences.

●Provided transportation and supervision to and from medical appointments.

●Worked to ensure compliance within Department of Corrections policies.

EDUCATION

BACHELOR OF ARTS- BUSINESS ADMINISTRATION MAY 2003

Athens State University Athens, Al

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