Tawana Patterson

Midlothian, VA *****

786-***-****

ad2wfb@r.postjobfree.com

www.linkedin.com/in/tawana-patterson-0b5b2051/

Dedicated supervisor with strong leadership and communication skills with over 10years of customer service experience known for meticulous enforcement of policies and procedures while seamlessly multitasking to ensure the successful project completion which allows me to connect with my team more effectively and increase our productivity.

Experience

OCTOBER 2021 – PRESENT

Supervisor/ EA HOLSTEN INC

Oversee and relay information between my team of 6 employees and upper management,

guiding them through daily work activities, projects and monitoring their performance to

ensure maximum productivity. Contact customers for scheduling of contracted work, verifying

appliances and delivery schedules. Oversee multiple projects, ensuring efficiency, and accuracy, and that all deadlines are met. Responsibilities include but are not limited to, scheduling, routing deliveries based on priorities, managing inventory and tracking and reporting project performance. Managing the work flow of my team while creating schedules and delegating tasks. Assessing work

performances of employees and identifying areas that need improvement. Training and onboarding new hires to make sure they understand their roles. Support the AR / AP department as needed.

JULY 2017 – JUNE 2021

Office Manager/ AVI Foodsystems

Oversaw daily operations and schedules for over 65 employees. Managed and maintained calendars for the director & executives. Assisted HR in the recruiting and processing the documentation of new hires & processed ADP payroll ensuring it was correct. Balanced and authorized petty cash. Handled incoming calls & inquiries, liaised with students, vendors, building maintenance and the security team.

Spearheaded the move to a paperless system which saved the company $8,240 annually and freed up 15% office space used for document storage. Recorded, and maintained employee & client information with strict adherence to privacy policies.

JANUARY 2017 – JULY 2017

E-Commerce Sales Coordinator/ Steve Madden

Worked closely with the Inventory Manager, Order Management and Distribution team to manage shipments according to given deadlines. Managed the internal Proof of Performance, processed orders & liaised with the Operations team to manage quality control of photos. Worked with assigned managers cooperatively on various projects by their assigned managers. Placed & managed orders to ensure timely and complete product fulfillment

JANUARY 2004 – DECEMBER 2016

Account Specialist Manager/Mia Shoes

Increased business volume by implementing new customer service initiative. Efficiently set up new accounts. Recovered two dormant accounts totaling $150,000. Coordinated product pricing, issued returns & processed cc transactions. Liaison between customers, marketing & sales representatives

Troubleshot administrative problems by coordinating preparation of reports, analyzed data and identified solutions.

MARCH 1995 – JANUARY 2004

Dispatcher-Administrative Assistant /UPS

Dispatched feeder drivers & other dispatch offices to ensure feeder department were staffed with drivers & schedules were adhered to. Utilized UPS information systems to dispatch drivers inbound & outbound with deliveries. Resolved administrative issues by coordinating preparation of reports, analyzing data & identifying the solutions.

Skills

MS Office • Vendor Management • Team player • Excellent time management skills • Conflict Management • Schedule Coordination • Data analytics

Education

Boys & Girls High School – Brooklyn, NY – HS Diploma

Florida College – Ft Lauderdale, FL – Certified Medical Assistant

Activities

Literature • Art • Yoga • Skiing • Travel

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