KERRI SMITH

Mobile: 240-***-****

Email: ad2wer@r.postjobfree.com

SUMMARY of PROFESSIONAL QUALIFICATIONS

*Highly competent, results-driven professional with combined experience in human resource management, personnel administration, security management, and executive-level administrative office management.

*Demonstrated comprehensive expertise and understanding of concepts and processes relating to employee benefits

administration, staffing, recruiting, placement, payroll administration, benefits and employee/labor relations management.

*Extensively successful experience in recruiting many ethnic groups.

*Outstanding ability in personnel interviewing and skill assessment.

*Possess talent for directing and supervising staff, achieving balance between task needs and employee needs.

*Skilled and confident in organizing start-up phase of new projects and reaching project goals.

*Strength in creative problem-solving, using sound judgement, decision-making, team-management abilities, and motivating people

towards higher achievements.

*Possess extraordinary customer relations skills; anticipate the needs of customers in advance.

*Quite effective in analyzing work flow and communication patterns to maximize effectiveness of the human resources team.

*Outstanding communication skills – interpersonal, orally and written.

RELEVANT PROFESSIONAL TRAINING/CERTIFICATIONS:

Attended the Flight Chief and CPO Summit 2022

Federal Employee Benefits Graduate School Certification

Standard Labor Data Collection and Distribution Application (SLDCADA) Course

Recruiting Hiring and Onboarding Employees Training; 2020

Human Resources Management Training; 2020

Total Workforce Management Services (TWMS) Training

Defense Civilian Personnel Data System (DCPDS) Training and Employee Authorizer

Business Objects (BO) Training and Employee Authorizer

EOPF

USA Staffing Training and Employee Authorizer

E-Verify Training

OSHA Training

DOD Records Management Training

GRB

HR Applications

Federal Registrar Liaison 2016

Certified Selective Placement Coordinator/Selective Placement Coordinator Training; 2016

Certified Homeland Security Trainer; 2010

Attended Foreign Service Retirement training; 2023

PROFESSIONAL EXPERIENCE

HUMAN RESOURCE ADMINISTRATION:

Department of State; 2401 E Street NW, Washington, DC 20037; November 2022 – Present

Duty Title: Human Resource Specialist (Quality Assurance and Process Improvements) GS-12 equivalent/contractor (Secret Security Clearence)

Establish efficient workflow processes, diligently monitor daily productivity, and implement modifications to improve overall effectiveness of administrative and personnel activities; identify existing or potential problem areas and make recommendations of corrective action or preventive measures to promote efficient workflow.

Meticulously track/monitor/perform database entries into a Personnel Data System, and final reviewer to over 900 yearly retirement cases for FS, FERS and CSRS retirement systems.

Work directly with retirees to proficiently prepare, manage, and submit all Transfer of Funds and Reemployed Annuitant requests directly to OPM.

Subject expert in GRB, EPOF, HR Applications and DIS.

Maintain strict confidentiality of employee’s personal information and supporting documentation; strictly adhered to HIPAA regulations.

Supervise the flow of paperwork to ensure proper staffing and handling of all incoming and outgoing correspondence; thoroughly review staff’s work assignments for accuracy and make edits where necessary to ensure Depart of State’s compliance.

Final reviewer for FS, CSRS and FERS retirement cases before OPM submission.

Develop well organize tracking spreadsheets for job organization and management awareness of case tracking.

Email, fax, and scann confidential documents to Federal, State, and local agencies to maintain effective working relationships.

Assist staff with complex calculations or multi-faceted issues regarding Foreign Service retirement inquiries.

Make recommendations to management on operational procedures to promote quality assurance in office workflow.

Encourage and welcome change and innovation; implements ongoing efforts to improve and enhance Department of State programs, policies and procedures.

Sets objectives to meet work projects and budgets. Organize work, establish and manage work priorities and enforce efficient allocation of work resources..

Maintain good work ethics, drive, energy, and persistence to achieve ambitious goals. Dependable and stable under pressure or opposition to change, unusual or difficult situations

HUMAN RESOURCES ADMINISTRATION:

Department of the Air Force; 20 MacDill Blvd SE, Washington, DC 20032; January 2020 – November 2022

Duty Title: Human Resources Staffing Specialist (Employee Relations/Placement); GS-0201-11

Advised on and/or resolved the full range of operational problems which range from recurring though complex and unprecedented staffing and recruitment functions to support filling over 300 Air Force position vacancies at the Air Force District of Washington and Bolling Air Force Base; Washington, DC..

Provided technical assistance to managers on a daily basis in developing justifications for requesting the use of special salary rates, recruitment bonuses, retention allowances, or other special hiring allowances, such as Schedule A, Veterans Preference, and for outreach Internship Programs etc.

As the resident expert, educated and guided the Human Resources Managers and hiring officials on merit system principles, prohibited personnel practices, as well as the development/use of valid selection criteria in direct support of recruitment and placement processes; study the agency’s organizational plans and objectives, meet with managers to discuss their needs.

Provided outstanding customer service skills, advising management on recruitment and assuring all customer service needs are being handled in a timely and professional matter.

Provided recruitment/placement, affirmative employment advisory services, and advise on the most productive recruitment strategies for filling competitive or excepted service positions with a wide range of professional, scientific, administrative, and highly technical positions.

Working a large project of converting 50 Non Appropriated Funded (NAF) employees to federal employees. (Including: benefit, payroll and leave accrual transfers, physicals, drug testing, building Position Description documents and providing federal orientation.

Create vacancy announcements, orientation presentation, training, briefings, determine qualifications, and produce Certificate of Referrals.

Established recruiting requirements, conduct a qualification analysis by reviewing applications for position vacancies and meticulously rate each from “best-qualified” to “minimally qualified;” present potential eligible candidates and schedule interviews for best-qualified applicants; guide the hiring officials throughout the interview process.

Managed and provided assistance in employee promotions, benefits, payroll, interviewing, orientation and probationary period.

Determined the correct occupational series classification by accurately making comparisons to existing standards related to the work and prepare the necessary evaluation statements.

Instructed hiring officials/human resources assistants on preparation and submission of personnel actions (SF-52s); review and process hundreds of timely personnel actions in accordance with established laws and regulations; manage the appropriate pay-setting for salaries.

Developed position descriptions; prepare RNTs, Position Designation Tools (PDTs); SF-50, Notification of Personnel Actions, and SF-75, Pre-Employment Information forms for new hires, provide exit interviews, and respond to unemployment compensation claims.

Effectively managed the onboarding process; inform best-qualified candidates of their selection for the vacant position via Email or telephone. (Independently onboard 4-6 new hires bi-weekly)

Designed and implemented a multi-purpose indoctrination/orientation for new incoming civilian personnel to include the in-processing briefing, effectively educating employees on personnel policies/procedures, payroll processing, pre-employment processing; conducting Oath of Office.

Schedule of appointments for new hires at the Base I.D. Card Center for the required common access card, as well as perform the scheduling of occupational physical examinations and immunizations at the respective clinic for new designated employees.

Extremely knowledgeable in civilian personnel terminology, procedures, functions, and requirements to accurately process hundreds of documents, prepare reports, and to thoroughly explain personnel policies, and maintain records.

Duty expert in utilizing the automated USA Staffing, Total Workforce Management Services (TWMS), Primary Access Regional Information System (PARIS), MyPERS, Business Objects, and Defense Civilian Personnel Data System (DCPDS) systems to electronically access employee’s official personnel folders upon request by respective management officials; strictly adhere to Privacy Act, Executive Orders, and Freedom of Information Act rules and regulations.

Access Authorizer for DCPDS, Business Objects, PARIS, and USAJOBS Staffing automated systems.

Proficiently prepared permanent-change-of station (PCS) orders, relocation bonuses, and new hiring incentives.

Meticulously tracked/monitored/performed database entries into the Personnel Data System, and the final reviewer on hundreds of personnel actions consisting of accessions, promotions, transfers, resignations, terminations, leave-without-pay, job classifications, incentive awards, promotion/within-grade increases, retirements, etc.

Examined position descriptions for accuracy to ensure proper duty title, series, grade in accordance with classification standards and evaluation; identified positions for reclassification as part of organizational structure change.

Managed a massive Position Classification Project for civilian personnel assigned at Bolling Air Force Base; over 300 position descriptions were reviewed, rewritten, and/or reclassified in a short timeframe.

Spearheaded and managed an enormous project of converting 300 position descriptions from the Department of the Navy to the Department of the Air Force required formats.

Develop briefings, detailed status/staff report, and fact-finding correspondence to managers or in response to Congressional inquiries to foster understanding and acceptance of findings and recommendations; excellent communicator.

Successfully resolved problems relating to internal placement, promotions and performance appraisals on professional, technical, trade, and administrative positions.

Detail-oriented; effectively built applicant sources by researching and contacting community services, Chambers of Commerce, colleges, employment agencies; setting up recruitment booths at job fairs, which enhanced recruitment efforts for hard-to-fill positions.

Effectively handled the employee background investigations and fingerprint processing through I-9 identify verifications and E-Verify background checks.

Compliance with Office of Personnel Management regulations, Executive Orders, Equal Employment Opportunity Commission, Merit Systems Protection Board, Federal Labor Relations.

Demonstrate vast knowledge of wide range of human resources specialized concepts, precedents, procedures, Executive Orders, and practices, as well as special recruiting authorities and strategies on a daily basis.

Work closely with the Employee Benefits Division; confer with claimants by telephone or in person to provide information about available Federal health/life insurance benefits, Federal retirement and insurance programs, change in beneficiary requests, etc.; directly assist employees with health insurance option changes during annual Open Season (November – January) accurately processing hundreds of changes in health benefits forms in a timely manner.

Updated records of claimant interactions by accurately recording details of inquiries, complaints, or actions being taken.

Actively participate in employee/manager mediations and employee grievance processes; conduct meticulous investigations and prepare detailed fact-finding reports for management.

Serve as a New Hire Trainer; ensure the agencies have a workforce that can meet its current/future organizational objects and deliver quality services that meet the agency’s needs. Possess an active “Secret” Security Clearance.

40 hrs/wk

MANAGEMENT/PROGRAM ANALYSES:

Federal Aviation Administration; 800 Independence Avenue, S.W.; Wash, DC 20591; October 2016 – August 2019

Duty Title: Management Program Analyst; GS-0343-7

Utilized my proven analytical, quantitative and critical-thinking abilities, in the Executive Directorate of Rulemaking Headquarters Office, to conduct periodic reviews of work processes and to resolve errors, which increased the effectiveness of rulemaking, identified weaknesses, and enhanced the quality of rulemaking projects within the agency.

Managed, developed, coordinated, and closely monitored over 200 official documents signed by the Secretary of Transportation for inclusion of these rulemaking publications into the Federal Register.

Developed a Plans, Objectives, Actions, and Milestone matrix to assign, monitor, and track all of the internal control reviews (ICRs), management control reviews (MCRs), and vulnerability assessments for the management team; provided the team a daily analysis report and conducted weekly formal briefings using PowerPoint presentations.

Detail-oriented; conducted analytical reviews of the programs, which ensured the office remained on target in fixing our deficient programs and mandated reporting requirements; facilitated in the organizational growth of the agency by 110 percent.

Strategically planned, managed the logistics/scheduling, and facilitated weekly meetings.

Spearheaded and managed the office’s process improvement initiatives in all aspects of management and non-management human capital processes utilizing qualitative and quantitative metrics; determined scope, volume, classification/sensitivity of documents, and work to be performed within prescribed Federal Aviation Administration protocol.

Developed pre-inspection checklists, which identified program areas that require review, assisted departments with the development of standard operating procedures (SOP), providing each with a set SOP format, governing regulations, and annual program review plans.

Managed and/or provided assistance on numerous projects integrating military and civilian agency activities.

Composed clear, concise, and detailed reports, which included findings and accepted recommendations.

Made viable recommendations of our deficient program activities--a major step in ensuring we were inspection ready at all times.

40 hrs/wk

HUMAN RESOURCES MANAGEMENT:

Air Force Equal Opportunity Office (AF/A1Q); 1040 Air Force Pentagon; Wash, DC 20330-1040; April 2016 – October 2016

Duty Title: Assistant Disability Program Manager; GS-0099-07

Directly assist the Air Force Disability Program Manager in the Directorate of Equal Opportunity by providing guidance and technical assistance to all EEO Specialists, agency managers/supervisors, and employees on all aspects of disability management and reasonable accommodations to ensure compliance with the Americans with Disabilities

Maintained the Workforce Recruitment Program (WRP) Database by finding qualified students internships throughout the AirForce,

Planned, developed, and managed complex diversity projects or programs; encourage the procurement of assistive technologies and coordinated all associated procurement activities.

Reviewed, analyzed, and evaluated internal policies, procedures, and practices in order to identify the existence of barriers affecting persons with disabilities.

Identified the physical and attitudinal barriers faced by persons with disabilities, and determined various ways that could be used to alleviate such barriers.

Experienced in thoroughly examining and processing reasonable accommodations requests.

Coordinate and assist Air Force leadership, managers, and supervisors in their efforts to ensure recruitment, hiring, and advancement of persons with disabilities; identified skill gaps and needs for succession planning; strategically created job referrals for Schedule A and disabled veteran applicants under the Equal Opportunity Employment Program at Joint Base Andrews.

Diligently reviewed and monitored progress on the employment, promotion, and rewarding of individuals with disabilities and disabled veterans, as well as recommended corrective actions and new strategies.

Conducted training and/or provided training resources for disability-related workshops, seminars, and meetings.

Demonstrated ability to work effectively, both independently and in a team or collaborative environment, mentor junior colleagues, and utilize strong organizational and interpersonal problem-solving skills.

Worked directly with the Air Force Selective Placement Manager and Air Force Personnel Center to provide conflict resolution regarding discrimination, reasonable accommodation denials, civilian and military equal rights, etc.; professionally managed conflict resolution for over 50 Air Force employees.

Developed tracking spreadsheets, PowerPoint presentations, and Excel statistical graphs reflecting Air Force hiring metrics which targeted people with disabilities and requests for reasonable accommodations.

Maintained strict confidentiality of employees’ medical records and supporting documentation; strictly adhered to HIPAA regulations.

40 hrs/wk

ADMINISTRATION/OFFICE MANAGEMENT:

Ernst & Young Accounting Firm; 1101 New York Ave., N.W.; Wash, DC 20005; August 2019 – January 2020

Duty Title: Senior Executive Assistant, National Tax Department

Manage the day-to-day administrative operations of the agency and ensure effective coordination among the executive-level staff; provided sound, mature recommendations to senior level executives and applicable executive summaries and policies.

Effectively collaborated and provided world-class customer service to customers, vendors, staff, and senior management of partner firms and departments, which guaranteed effective communications throughout.

Meticulously made travel arrangements to include flight/hotel reservations ground transportation, dinner reservations, and prepared detailed travel itineraries, as well as scheduled business meetings; promptly handled any problems incurred during travel; completed special tasks as requested by management officials.

Communicated agency objectives across all divisions through regular correspondence, Emails, and scheduled status updates; organized, managed, and effectively presented information to include viable formal/informal recommendations.

Prepared and organized annual calendars and schedules proficiently utilizing MS Outlook.

Established efficient workflow processes, diligently monitored daily productivity, and implemented modifications to improve overall effectiveness of administrative and personnel activities; identified existing or potential problem areas and recommend corrective action or preventive measures.

Developed, analyzed, evaluated, and advised on improvements in the effectiveness of work methods and procedures, manpower utilization, management controls, and distribution of work assignments for over 5 clerical personnel.

Prepared briefings, reports, forms, databases, spreadsheets, executive correspondence, and maintain executive calendars; proficient in utilizing the Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint and Publisher.

Maintained all physical departmental files, confidential files regarding clients’/partners’ tax information, as well as scanned files into digital records; adhered to Privacy Act and Freedom of Information Act rules and regulations.

Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multi-tasking in this fast-paced, deadline-driven working environment.

Established effective filing systems for records retention/standardized the department’s filing system for easy access of info.

Monitored and tracked the department’s budgetary expenditures to stay within approved operating budget.

Maintained inventory of government property/equipment; conducted quarterly inventories; maintained 100% accountability.

Managed the flow of paperwork to ensure proper staffing and handling of all incoming/outgoing correspondence utilizing the MS Tasker feature; possess the overall knowledge of personnel assigned, as well as the general administration procedures of the office.

40 hrs/wk

Maryland Community Connection; 4401 Nicole Drive; Lanham, MD 20706; December 2014 – February 2016

Duty Title: Administrative Assistant

Prepared error-free correspondence; adept at managing and streamlining administrative processes, which increased access to services for clients seeking a variety of social services.

Excellent project manager developed plans/objectives/actions/milestones spreadsheets to closely monitor projects/ assignments through to completion, which ultimately kept the action officers on track and reduced delays in project/assignment completion. Managed project(s) from initiation through delivery and monitored for continuous improvement.

Demonstrated flexibility and superb work ethic; enthusiastically took on special projects and increased responsibilities in addition to primary administrative responsibilities; regularly acknowledged by management officials for timeliness and attention to detail.

Maintained office files and proper disposition of files in accordance with records management directives; filed and accurately label confidential documents prior to scanning and uploading into electronic records.

Tracked, collected, and compiled statistical data from various databases; prepared and delivered briefings using PowerPoint presentations which played a direct role in strengthening executive decision-making.

Supervised the flow of paperwork to ensure proper staffing and handling of all incoming and outgoing correspondence; thoroughly review staff’s work assignments for accuracy and make edits where necessary to ensure compliance.

Managed the units’ library of applicable regulations and publications keeping abreast of changes.

Meticulously planned, executed, and evaluated large complex program initiatives to improve quality performance.

Prepared briefings, reports, forms, databases, spreadsheets, general correspondence, and maintained supervisor’s calendar; proficient in utilizing the Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint and Publisher.

Emailed, faxed, and scanned confidential documents to Federal, State, and local agencies; maintained effective working relationships.

40 hrs/wk

ADMINISTRATION/OFFICE MANAGEMENT:

Department of Homeland Security, Federal Protective Service; Suitland, MD; November 2008 – November 2013

Duty Title: Administrative Security Specialist

Effectively manage security surveillance equipment valued at over $2M; provided physical security countermeasures, as well as contingency planning during inclement weather conditions.

Delivers with uncommon accuracy; diligently review, prepare, and process personnel security investigations utilizing the Electronic Questionnaire for Investigations Processing (eQIP) automated system for Tier 1, Tier 3, and Tier 5 personnel; proficiently operate the LIVESCAN electronic processing system for submission of fingerprints to support personnel security and suitability investigations.

Methodically reviewed, examined, and analyzed applicants’ security background investigations; attained and examined arrest records, as well as recommended adjudicative actions, made viable recommendations.

Seasoned in utilizing the Joint Personnel Adjudication System (JPAS) in accurately preparing and processing all personnel security inquiries and security eligibility actions.

Detail-oriented; meticulously reviewed and evaluated criminal history, fingerprint outcomes, and completed background investigations to make pre-screening determinations and/or recommend adjudicative actions.

Evaluate reports of investigations, personnel files, and other records and make recommendations whether to grant, deny, suspend, or restrict classified access; conducts in-depth interviews of applicants to resolve inquiries concerning derogatory information for positions requiring access to classified documents.

Determine individuals’ eligibility for security clearance and access based on position or scope of responsibility, providing the outstanding customer relations at all times; superb decision-maker, planner, evaluator, and problem-solver.

Reviewed hundreds of background investigation applications and forward them to the proper investigative authority; maintained an organized filing system security reports; and developed/submitted monthly and annual statistical physical security reports.

Closely monitored and tracked security clearance investigations for employees commensurate with information handled, as well as review and monitored the government contracts and contractor performance for physical security requirements.

Consistently updated and maintained authorized personnel access rosters, in response to high turnover of personnel, for the tightly secured government building; prepares letters, memoranda, and reports in accordance with governing regulations.

Accurately interpreted and applied the latest security regulations and directives received from the Department of Homeland Security or higher headquarters; developed analyses, assessments for national security and geographical-related vulnerabilities.

Meticulously manage all incoming/outgoing visitor access requests; maintain files and properly dispose of records/ correspondence in accordance with governing regulations with particular focus on classified/declassified documents.

Effectively managed the call center with over 200,000 high/low priority calls received annually agency-wide; meticulously screened and directed calls to the proper department or staff member.

Aided in the reduction of terrorist attacks by scanning suspicious packages, promptly handling computer threats, and ensuring proper security for over 800 agency employees assigned in Maryland, Virginia, and Washington, DC

Thoroughly reviewed source documents, which included background investigation reports, provided by visitors/contractors and verified eligibility using various computer databases before issuing temporary ID/base access passes.

Performed vulnerability assessments, risk management analyses, and security assessments.

Maintained professional communications with top management officials at weekly meetings.

Established workable goals, objectives, and priorities for the Federal Protective Service and utilized foresight to forecast for future manpower, equipment and/or material requirements.

40 hrs/wk

AWARDS:

Department of Defense Coin; 2017 (Awarded for excellent work performance in the U.S. Air Force.

Judith C. Gilliam WRP Outstanding Award; 2016 (Awarded for outstanding performance during internship with Workforce Recruitment Program.

Department of Homeland Security “Employee of the Month”; July 2013

Department of Homeland Security “Employee of the Month”; July 2011

AFFILIATIONS:

Women in Defense; National Security Organization

Official Member of the Federal Advisory Committee

Precision Strike Association Member

National Defense Industrial Association; support of the Defense and National Security Associations.

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