Rasaq Ibrahim, PMP, MBA

Tel: 248-***-**** ~ ad2we8@r.postjobfree.com ~ Atlanta, GA 30019

Full cycle Program & Project Management ~ Agile ~ Service Delivery

Seasoned senior level program/project Manager who has worked for an impressive client base such as Equifax, Google, SunTrust Bank, BIAS Corp, Cap Gemini, Fiserv, QBE Insurance Group and Capital One. Highly motivated, result oriented, PMP certified Project Manager/Scrum Master with 20 years IT experience of outstanding project planning, execution, monitoring and customer relationship management with ability to support multiple simultaneous projects. An excellent communicator and problem solver with proven supervisory and mentoring skills.

Program/Project Management Release Management Agile/Waterfall

Financial Planning/Budgeting Capacity/Resource Plans Cross-Subject Collaboration

Business Case Analysis Vendor Management Global Services Delivery

PROFESSIONAL EXPERIENCE

Fiserv Inc. (contract) 09/2022 – Present

Program Manager

Responsible for driving simple to complex, high priority projects or component phases of larger Application Development programs. Accountable for delivering projects on time, within budget, and within scope. Lead and coordinate cross-functional, cross-departmental and cross-company teams that are responsible for all aspects of a project, from initiation to closure.

Facilitates/manages project communications and stakeholder, client, and project team expectations.

Report on KPIs related to pipeline and execution portfolios, financials, and performance measures.

Support Backlog & Capacity Management through the management of new project flow into development.

Create and maintain project & capacity forecasting including allocations and variance (IRC)

Facilitate prioritization discussions.

Maintain Clarity (PPM tool), Version One & JIRA Management and publish appropriate reports to create transparency and add in prioritization discussions.

Create & Maintain the Initiative, Epic, Time Tracking stories in V1 & Jira.

Equifax Inc (contract) 02/2022 – 06/2023

Program Manager Alpharetta, GA

Managed the Digital Transformation effort supporting Equifax Commercial Business migration from legacy platform to the Google Cloud platform (GCP)

Lead a global cloud deployment and support team that enables the distribution and adoption of Equifax Big-Data Analytical platforms into existing technology ecosystem

Coordinated program activities across cloud engineering, infrastructure and the business IT teams, while taking a pragmatic approach in implementing and supporting new capabilities, upgrades and modernization of existing systems with newer more current enterprise capabilities

Acted as a primary internal business and process consultant responsible for communicating to customers, management and external sources. (The go between for IT and Business partners) from gaining a deep understanding of the businesses aims of the implementation and establishing/executing on the roadmap for delivery

Conducted regular status meetings with offshore vendors to review project progress, address challenges, and ensure adherence to project schedules.

Led cross-functional teams, including both internal and external members, to achieve project milestones and deliver high-quality outcomes.

Led the planning, coordination, and execution of transition efforts involving [describe the nature of the transitions, e.g., process changes, system migrations, organizational restructuring].

Collaborated with cross-functional teams to identify transition goals, develop project plans, and establish clear timelines and milestones.

Ensured projects follow the Enterprise Governance guidelines - Project lifecycle

Supported the Program teams in solving issues and mitigating risks with effective strategies and collaboration

Performed analysis on results and use Master data to derive conclusions. Communicate analysis to key stakeholders using a clear approach and recommendation of valid solutions

MARTA (FTE) 11/2019 – 12/2021

Program/Project Management Advisory Atlanta, GA

Managed PMO activities in all aspect of the project life cycle. Mentored, coached and supervised governance, approach and best practices at all time

Developed and maintained strong relationships with key stakeholders, including the General Manager (CEO), CTO, department heads, and team members, fostering a collaborative and results-oriented environment

Provided executive-level insights on project status, resource allocation, and potential roadblocks, enabling informed decision-making and proactive issue resolution

Program Managed daily activity of multiple technology projects employing both Waterfall and Agile methodologies: enterprise applications, data warehouse, data analytic, web service and application development in AWS. Drove strategy for on-premise/cloud-based solutions; leveraged internal resources, offshore vendors, and supplemental contract resources. Collaborated with infrastructure, network, and security teams on hardware, connectivity, and security project activities

Worked closely with stakeholders, including department heads, to assess the impact of transitions on operations and ensure alignment with overall business objectives.

Cleaned, manipulated, visualized, and analysed raw data using Spreadsheet software (i.e. Google Sheets), SQL (i.e. MySQL), and BI data visualization tool (i.e. Tableau).

Trained Scrum teams on the scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Oversaw a $32M project to completely redesign and replace the sound and signage systems at all Marta train stations. Managed all UX, technical requirements, design, implementation and training activities.

Managed the Microsoft Dynamics implementation project. Elicitation of functional requirements (orchestration, security, etc.) Finalize solution architecture diagram Ensure the Solution Architecture fit within the Marta policies, standards and guidelines. Create Solution Blueprint document (includes technical and functional design, configuration set-up, version control, deployment, disaster recovery, lifecycle management, migration strategy. Coordinates with all stakeholders to ensure satisfactory project delivery. Create and actualize Implementation Roadmap. Finalize Success Criteria for Use cases

RFP/RFI development and offshore vendor selection for strategic projects, consulting services, and staff augmentation.

Managed offshore vendor relationship/resources to ensure acceptable service levels and quality delivery. Facilitated annual vendor assessment and reviews

Google Inc. through Info Object Inc. (contract) 03/2019 –09/2019

Program Manager Lithia Springs, GA

Successful managed the DELL 12G Platform Tech Refresh Project – Over 2000 servers across all Google NGP/NSI data center globally

Coordinated with business about project goals, scope, strategies and timelines

Liaise with business on replacement solution/options

Functioned as a planner to procure hardware replacement through supply chain/DELL catalogue

Obtain concurrence from customers and worked with Engineering team on communications, reclaiming and gracefully decommissioning servers

Ensure proper auditing of project activities to protect against accidental decommissioning of critical servers

Provide appropriate Project data/Reporting to all stakeholders and audiences

Remove all roadblocks and manage effort risk to minimize impact to business and all stakeholders

Sun Trust (FTE) 12/2017 – 02/2019

Project Manager Atlanta, GA

Managed large Big Data / BI / Data Analytic and Warehousing projects

Managed applications projects on Salesforce (Advisor Desktop), Focal Point, AMC Motivator, Fastnet, AWS, Master Data Management and several BI tools, Tableau, Power BI, Qlik

Directed S/W developments of both onshore and offshore vendor (Data Architects, S/W Data Engineers/Scientists, Consultants) in areas of: Data Analytics, Data Lakes, Data Warehousing, Data Transformation, Models, and BI Dashboards for various Wealth management business clients

Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives

Engaged in strategic discussions with the CEO and CTO to align project outcomes with the company's long-term vision, contributing to the overall growth strategy.

Wrangled data by cleaning data, using Pivot tables, VLOOKUP, and much more. Visualized data and calculated statistics to support exploratory data analysis findings.

BIAS Corporation (FTE) 08/2016 – 07/2017

Senior Project Manager Roswell, GA

Lead projects and programs within both the public sector and commercial space for the BIAS PMO, with a focus on Cloud projects (ERP, Supply Chain Management, Infrastructure, DB Architecture Services, Oracle and Amazon Cloud).

Coordinate with BIAS practices for resources and technical skillsets in the delivery of projects and programs

Deliver projects using a blend of BIAS, other participating offshore vendors and Client Project Management Methodology with emphasis on Agile

Provide necessary project information and attend project reviews per the BIAS and Client Project Governance

IT Program Management in a global environment

Managed Data Center Migration project - Client Sun Trust Bank – Scope included, designing, installing, configuring and migration Strategy. Work effort included Power, cooling, rack & network topology and supply chain.

Cap Gemini @ Fiserv (FTE) 06/2012 –08/2016

Senior Program Manager Alpharetta, GA

Project Management lead for Cap Gemini program at Fiserv Enterprise Technology Group.

Performed portfolio management and Matrix-managed several member cross-functional teams (hardware, application development, network, Application support and supporting Payment system implementations), assigning team responsibilities and overseeing tasks and timelines to develop design, applying SDLC / Agile in delivering multiple middle to large scale projects to several business Units. Often called upon to use judgment, diplomacy, and analytical sense to troubleshoot problems

Initiate and lead project activities such as Scope and Management (WBS, Project Change Control, and Scope Document), Risk Management, Communication Management, etc

Manage relationship and expectation with Fiserv approved offshore vendors and partners to purchase required Services Software, hardware and equipment

Drafted burn reports and managed the budget and resources throughout the project

Controlled and tracked project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings

Coordinated with other project managers and organizational entities to identify and monitor issues, impacts, and dependencies

QBE First (contract) 12/2011 – 06/2012

Wave Project Manager Marietta, GA

Part of the PMO involved in the $100M Bank of America Merger and acquisition (divestiture) of Balboa to QBE North America project –Worked directly in the PMO to ensure integration within work streams.

Responsible for the timelines, communication plans, audit documentation, and reporting across all 4 work streams: Datacenter build, Contact Center build, Preparation of applications and data to be migrated, build out of the facilities for acquired employees

Successfully managed Project (Waves 1 and 2) by applying project management life cycle processes and company policies and procedures ITIL/ITSM, (SDLC), Delivery completed in May 2012

The scope for waves 1 and 2 was transferring over Balboa Insurance Mainframe applications asset that resides on third party platform at different geographical locations (On-Shore and Off- Shore) connected via secured dedicated Ethernet, DS3 and VPN across B2B private network. Coordination of activities on redesigning and migration of Active Directory and migration of assets in Colo datacenters

Involved in transferring Master Service Agreement (MSA) and Statement of Work (SOW) between Bank of America and Third parties service partner (QTS, Info Crossing and Infosys) to QBE

Assist in coordinating the setup of Third party (Infosys) Operation Development Center (ODC) locations in Hyderabad and Chennai, India

Comerica Bank (contract) 03/2009 – 12/2011

Project Manager Auburn Hill, MI

Technical Project Manager involved in a $26M Comerica Merger and acquisition/Conversion Project of Sterling Banks and Bank of the Hills.

The project scope: Convert all core Sterling systems to Comerica, Data Retention for all key Sterling data not being converted, Sun Setting Sterling applications and infrastructure no longer needed to provide cost saving and cost reduction in operation, Installing Comerica Infrastructure in all Sterling Banking Centers, Comerica Infrastructure upgrades to support the additional volumes, Installing Comerica systems in all Sterling facilities per Comerica Architecture and Applications

Providing oversight in guidance, guidelines and standards that are best practices for being able to debug, maintain, modify, transition, and support conversion efforts over the course of project. Worked with a team over 76 individuals including Program and project Managers, testers, BA's, Developers Data Analyst and other resources in a Matrix managed environment

Wipro @ Capital One (FTE) 07/2007 – 03/2009

Project Manager Richmond, VA

Successfully managed and motivated a multidisciplinary team of over 28 members. Managed multiple projects in parallel for Capital One Infrastructure & Platform Management department and the Customer Acquisition Center.

Leads and manages a shared cross functional team of resources (from Analyst, Tech Leads, Architects, Engineers, Developers, Designers, Business Continuity Experts, QA Testers, and more) through all phases of the project lifecycle process (PPM and SDM/Agile) to deliver to the customers the end-product as specified in the project charter

Major Projects at Capital One

Upgrading infrastructure to Oracle 10G, was chartered as part of the corporate initiative to reduce cost and optimize performance of the organization’s I.T. environment; Consist over 20,000 desktops, 1000 of UNIX and Wintel based servers and over 600 Oracle databases.

Detroit Edison Credit Union (FTE) (03/2001 – 06/2007)

Manager, Information Services 05/2006 – 06/2007

Detroit, MI

Reports to the Assistant Vice President of Information Services, with responsibility for providing and managing I.S. services and projects to 18 departments

Certifications & Training

AWS Certified Solution Architect

PMP – Project Management Professional

EDUCATION

Masters Business Administration (MBA) University of Phoenix 2005

Bachelor of Science (Computer Science) Olabisi Onabanjo University 1995

Contact this candidate