Customer Service Representative
Resume:
Brenda Parker
Detroit, MI *****
***********@*****.***
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
logisticare - Southfield, MI
July 2022 to July 2023
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Midnight Supervisor
Prospect Airport Services - Romulus, MI
May 2021 to July 2022
• Fill out paperwork such as time sheets and federal documents for each plane
• Supervise cleaning teams on aircrafts
• Conduct daily briefing before getting teams together
• Fill out disciplinary forms if needed
• Security sweeps
• Overlook teams work done on aircrafts to receive high audit scores and see if all practice items have been found
• Evaluated employee performance and coached and trained to improve weak areas. Receptionist
Massage Green Spa - Dearborn, MI
July 2019 to December 2020
• Answer Phone calls
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Verify accounts
• Microsoft excel expert
• Resolved customer problems and complaints.
• Scan documents and enter into client’s accounts
• Send emails
• Handled cash transactions and maintained sales and payments records accurately.
• Excellent customer service
• Kept reception area clean and neat to give visitors positive first impression. Waitress/Cashier
Lue Thai Cafe` - Dearborn, MI
July 2018 to March 2020
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Bussed and reset tables to keep dining room and work areas clean. Hostess and Server
Bob Evans Inc - Livonia, MI
October 2014 to March 2018
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards. State Worker
SECRETARY OF STATE - Detroit, MI
September 2017 to November 2017
• Performed routine data entry or document management.
• Updated operational records or licensing information using computer terminals.
• Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Cabin Cleaner
Prospect Airport Services - Romulus, MI
August 2016 to October 2016
• Maintained, cleaned and sanitized interior of aircraft.
• Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
• Safely used chemicals and other cleaning equipment. Education
Some college in american sign language
Oakland Community College - Southfield, MI
August 2023 to Present
High school diploma in general studies
Harry S. Truman High School - Taylor, MI
September 2013 to June 2015
Skills
• Serving Experience
• Computer Skills
• Microsoft Word
• Host/Hostess
• English
• Clerical Experience
• American Sign Language
• Front Desk
• Cash Handling
• Organizational Skills
• Phone Etiquette
• Typing
• Data Entry
• Supervising Experience
• Logistics
• Customer service
Contact this candidate