Lakedra Davis

I am well organized and reliable individual i have over 10 years experience in customer service. I am currently looking to join a company where I can expand my experience and grow with the company.Looking for a company where i can utilize my skills.

Houston, TX 77067

ad2wcl@r.postjobfree.com

+1-346-***-****

Inbound

Outbound

Training

Customer service Food service Making payments Filing

Appointment setting

Authorized to work in the US for any employer Work Experience

CSR - Customer Service Representative

FMA ALLIANCE LTD - Houston, TX April 2023 to Present

responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Package Handler

UPS - Houston, TX September 2014 to Present

This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Part-time employees usually work 3 1 2 - 4 hours each weekday. This is a part-time position consisting of working approximately 17 1/2 – 20 hours per week and or selected holidays

Benefits Verification Specialist

Talent Bridge - Houston, TX November 2022 to February 2023

contacts a patient's insurance company to verify coverage levels and works with individuals to educate them on their benefits information.

CSR - Customer Service Representative

Sutherland - Houston, TX February 2022 to December 2022

• Attract potential customers by answering product and service questions; suggest information about other products and services. Open customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Verification supervisor completing the calls. Processing changes title transfers, taking payments and more.

Manager

Dunkin' Donuts - Houston, TX September 2018 to June 2020

carries responsibility for all aspects of store operations. Key areas of responsibility include labor management, daily operations, and customer care. Labor management duties include hiring and training associates, creating work schedules, delegating work, and evaluating employee performance.

Cashier/Customer Service

HMSHost - Houston, TX September 2017 to July 2018

Greet customers and communicate with them. Take customers’ orders and punch them into the restaurant order database. Take payments and tender change. Service customers’ requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager. Tally cash at the end of each shift and handle discrepancies according to company policies. Create and maintain cash reports at the end of each day.

PSA

Air serv

March 2016 to July 2017

Customers service be able to work in a timely manner by pushing wheelchairs

Ambassador Personnel

TMC - Houston, TX March 2017 to May 2017

Inbound outbound car service

Trained 7 new employees

Solved any technical issues that needed to be resolved Performance to the best of my ability

Cashier

Burger King

April 2015 to March 2017

Responsibilities

Greet customers and communicate with them. Take customers’ orders and punch them into the restaurant order database. Take payments and tender change. Service customers’ requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager. Tally cash at the end of each shift and handle discrepancies according to company policies. Create and maintain cash reports at the end of each day.

Driver Helper

UPS

2014 to 2015

Responsibilities

* This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Part-time employees usually work 3 1 2 - 4 hours each weekday. This is a part-time position consisting of working approximately 17 1/2 – 20 hours per week and or selected holidays.

Customer Service Representative Supervisor

ACS

2012 to 2014

Responsibilities

*Attract potential customers by answering product and service questions; suggest information about other products and services. Open customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Verification supervisor completing the calls

Education

High school or equivalent

Alief taylor high school - Houston, TX

August 2004 to May 2008 Skills

• Customer Service • Food Service

• Crew Member

• Interviewing

• Payroll

• Retail Management

• Management

• Store Management Experience • Assistant Manager Experience • Supervising Experience

• Financial Report Writing

• Employee Evaluation

• Event Planning

• Human Resources

• Restaurant experience

• Upselling

• B2B

• Customer service • Typing

Certifications and Licenses

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