Ta'Quana Logan

323-***-**** ad2wbs@r.postjobfree.com East Rancho Dominguez, CA

linkedin.com/in/blessque7

EMR Credential TRAINER & CONSULTANT HEALTHCARE IT PROFESSIONAL

Remote, Site Training, Site Specific, & Support Clinical & Non-clinical End-users Call Center Customer Service Support Electronic Health Record (EHR) Technology Teaching

Executive Summary: To leverage my profound knowledge and extensive experience as a Healthcare IT Consultant/Epic EHR Trainer, I am seeking entry-level roles as an Epic Builder or Epic Analyst. My short-term goals include becoming a Credentialed Trainer in various Epic modules and ultimately obtaining the Project Management Professional (PMP) certification. I am particularly interested in companies that provide full sponsorship, including travel, logistics, and Epic certification fees, as I aim to obtain certifications in multiple Epic modules such as Ambulatory, ClinDoc, Patient Access/Prelude/Cadence, Beacon, and Willow.

With 10 years of experience teaching the EHR system Epic to diverse clinical staff, including Registered Nurses, Providers, Patient Access Representatives, Social Workers, Nutritionists, Unit Secretaries, Office Managers, and Medical Assistants, I am well-equipped to contribute to the Healthcare IT industry.

Career Highlights/Qualifications:

BS, Biology Degree (HIT) Certificate Hands on background in healthcare Certifications – CNA, CPT, EMT.

Delivered EHR training and support to 1000+ staff at over 30 high profile health settings since 2013.

Demonstrated track record for training and installation of software applications in office and remotely

Able to resolve installation and training issues with electronic health systems

Able to conduct live training webinars remotely

AWS Certified Solutions Architect – Associate

Presentation Skills, Training & development

A deep understanding of the Ambulatory and Inpatient clinical care setting and associated end user workflows

Core Competencies/Technical Acumen:

Abstractor Analyst Go-Live Consulting Cadence ClinDoc Epic Care Epic Ambulatory Abstraction Inpatient

Credential Trainer Medical Terminology Team Leadership At-the-Elbow Training Patient Care Service-now Ticketing Remedy Ticketing HIPPA Compliance Cerner Epic Epic Care Beaker -Ambulatory, Cadence, Registration & Scheduling, Inpatient, ASAP, Beacon, ClinDoc, ADT/ Prelude, Stork, Radiant, & Billing

Epic Hyperspace EHR Citrix On Base MyChart Dragon

Additional Skills

- Clinical Development - Facilitation - HealthCare Effectiveness - Customer Service

- Medical Information System - Data Entry

- Clinical Decision Support - Training

- Application Development - Teamwork

- Fast Healthcare Interoperability - E-Learning

- Information Technology - User Training

- Adult Education - Microsoft Teams

- Passionate About Work - Epic Systems

- Data Management - Decision Support

- Electronic Medical Record (EMR) - CPOE

- Training Delivery - Presentation

- Healthcare - Ambulatory Care Nursing

- Relationship Building - Application Testing

- Communication - Troubleshooting

- Analytical Skills - Travel

Key Proficiencies Modules:

- ASAP ER Module: As a Subject Matter Expert (SME) in the ASAP module, I have developed a high level of proficiency in effectively teaching clinicians how to utilize this module to manage emergency room visits. My expertise includes:

- In-depth knowledge of the module’s features and functionalities.

- Proficiency in training end-users on navigating the module’s interface, entering patient data, and accessing relevant information quickly and accurately.

- Expertise in guiding clinicians on how to triage their patients, assign acuity levels in the system, and ensure prompt and appropriate care based on the severity of their conditions.

- Instruction on accurately and efficiently documenting patient information, including recording chief complaints, medical history, vital signs, and treatment plans promptly, ensuring comprehensive and up-to-date documentation.

- Epic Care Ambulatory: I am a Subject Matter Expert (SME) in the Ambulatory module, which is one of the main and largest components of the Epic platform. Primary care and specialty clinicians rely on this module to document visits, place orders, send prescriptions, perform in-clinic procedures, review results, and communicate with patients. Please let me know if you would like any further assistance with your resume.

- Epic Beacon Oncology: Subject Matter Expert (SME) in using the Beacon Oncology module, a vital component of the Epic software family. This module is specifically designed for managing chemotherapy treatment plans for patients undergoing cancer treatment.

- Epic Cadence: Subject Matter Expert (SME) in using Cadence, a scheduling and registration module specifically designed for use in outpatient and specialty clinics, to efficiently manage appointments and registrations for patients in these settings.

- Epic Care Everywhere: Subject Matter Expert (SME) in using Care Everywhere, the network by which patient records are shared between different healthcare organizations that use Epic.

- Epic Care ClinDoc (Inpatient): Subject Matter Expert (SME) in Epic Care ClinDoc, a module similar to Epic Care Ambulatory but focused on clinical tasks performed in the hospital for admitted patients.

- Epic Cupid: Subject Matter Expert (SME) in Cupid, a module specifically designed for Cardiology practices with specialized clinical tools focused on Cardiology Care. Proficient in integrating and interfacing external EKG devices to capture and record EKG readings in the medical records.

- Epic Hyperspace: I am a Subject Matter Expert (SME) in the Epic Hyperspace module. Hyperspace is the actual client application used by most users of Epic. It is not a clinical module in itself, but rather a configured application that displays different menus, tasks, and options based on users’ specific roles.

- Epic MyChart: I am a Subject Matter Expert (SME) in the MyChart module, which is a patient portal web-based system. This module enables patients to manage their medical care by providing access to various features such as viewing test results, past and future visits, orders, medications, and more. Patients can also use MyChart to request appointments with physicians and ask non-urgent medical questions. Additionally, there is a supporting app available for Android and Apple devices.

- Epic Prelude (ADT Patient Registration): I am a Subject Matter Expert (SME) in the ADT module, which stands for Admission, Discharge, Transfer. This module is a critical part of the entire organization’s system as it manages key information and the status of all patients. The Prelude module, on the other hand, focuses on hospital registration and insurance functions.

- Epic Radiant: I am a Subject Matter Expert (SME) in the Epic Radiant module, which is the Radiology module for Epic. It encompasses various functionalities such as documentation, film tracking, and viewing of Radiology images.

- Epic Rover: I am a Subject Matter Expert (SME) in the Epic Rover module, Epic Rover module is to provide a mobile device-based solution that allows Inpatient nursing staff to streamline and improve their review and documentation tasks. It helps healthcare professionals efficiently manage various functions such as chart review, medication administration, flowsheets documentation, and recording patient photos. The module aims to enhance workflow efficiency and accuracy in the clinical setting.

- Epic Stork: Subject Matter Expert (SME) in Epic Stork, the obstetrics module that provides a comprehensive solution for managing pregnancy episodes on the outpatient side and documenting deliveries in the hospital. It is designed to streamline and enhance the workflow related to obstetrics, ensuring efficient and accurate documentation of patient information and medical procedures.

- Epic Willow: Subject Matter Expert (SME) in Willow, a module used for the management of medications from the central pharmacy. Its role in medication management includes various functions such as:

1.Inventory Management: Willow helps in tracking and managing medication inventory, ensuring an accurate count of available medications, and facilitating the restocking process.

2.Medication Dispensing: It enables healthcare professionals to dispense medications accurately and efficiently, ensuring the right medication is provided to the right patient at the right time.

3.Medication Orders and Prescriptions: Willow allows healthcare providers to electronically enter medication orders and prescriptions, reducing the chances of errors and facilitating seamless communication between healthcare teams.

4.Medication Administration: It supports the documentation and verification of medication administration, ensuring that patients receive the prescribed medications safely and as per the prescribed dosage.

5.Medication Safety and Alerts: Willow includes safety features such as drug interaction checks, allergy alerts, and dosage warnings, helping to minimize medication errors and improve patient safety.

Overall, Willow plays a crucial role in streamlining medication management processes, enhancing patient safety, and improving the efficiency of medication-related workflows in healthcare settings.

- Epic Wisdom: As a Subject Matter Expert (SME) in the Wisdom module, of Epic solution for dentists, dental hygienists, and dental assistants, I have extensive proficiency. I have successfully taught clinicians how to utilize the module's tools for periodontal charting, tooth health charting, scheduling, treatment plans, and risk assessment.

Professional Experience: High-Profile Teaching, Hospitals, Facilities, and Clinics

The CSI Companies – Newark, NJ

28October 2023 – November 2023

Epic EHR Trainer

Client: RWJ Barnabas Health - The Valerie Fund Children’s Center Pediatric Cancer Oncology/ Hematology at The Children’s Hospital of New Jersey at Newark Beth Israel Medical Center

●During patient visit, upon logging into Epic, from RWJBH apps, made sure end-users selected the appropriate department and changed the patients’ status from Arrived to rooming in progress (on the schedule) and selected the correct exam room number

●Instructed RNs how to create Nursing notes, acknowledge medication, documented input/output, add lines, drains airways (LDA) tubes and wounds from the Avatar, IV assessments, and also add the patients data to the space lab telemetry monitor to sync the vital signs to EPIC so RNs could monitor the values and limits of the patients

{Go-Live Implementation Begins}

01October 2023 – 27October 2023

Epic EHR Trainer

Client: University Hospital of Cleveland John Carey Special Immunology Unit – HIV/AIDS Services

•Assisted and taught all clinical staff, such as Registered Nurses, Medical Assistants, Social workers, In Clinic Pharmacist, and Providers how to navigate and document throughout the system.

•Taught and reinforced the Registered Nurses, Medical Assistants and social workers how to be accountable for the maintaining and monitoring of assigned Epic EMR pools/workqueues including but not limited to Overdue Results, Rx Errors, Open Charts, MyChart, taking responsibility for a message or putting the messages back, and Order

The CSI Companies – Cleveland, OH

15September 2023 – 30September 2023

Epic EHR Trainer

Client: University Hospital of Cleveland Rainbow Ahuja Center for Women & Children

Departments – Pediatric Ophthalmology Clinic, Outpatient Obstetrics & Gynecology Clinic, Pediatric Clinic, Pediatric Dentistry Clinic

●Instructed end-users how to document the Visit information, reason for the visit, how to add speed buttons, free text if details was needed, vital signs, tobacco use, OB/GYN status, Allergies/ contraindications, medication review, then close file

●Taught Medical Assistant how to place appropriate and approved orders in the Epic HER system such as labs, POCT, injections, demonstrated how to add and associate the patient’s diagnosis, document catheter removals in the flow sheets of the chart and taught how to add the image of procedures on the Avatar in the LDA area

{Floated between both Clinics during Soft Go-Live}

Epic HER Trainer

Client: University Hospital of Cleveland Otis Moss Jr Health Center (Family/Internal Medicine)

●Showed Providers and Medical Assistants how to document encounters, managed their in-baskets, orders, preference list and assisted with showing each clinical end-users how to refill medications, abstract existing encounters, create telephone encounters and charge captures.

●Taught Clerical staff how to operate the front desk, print patients labels, check in & out patient, register and create new patient who hasn’t been entered into the system or doesn’t have a Medical Record number .

Medfirst Consulting, LLC – Oakland, MD

29June 2023 – July 2023

Epic EHR Trainer

Client: West Virginia University Health Garrett Family Medicine Group (Family Practice Physician)

•Assisted Front Desk staff with the Cadence patient registration module and functionality, scheduling, appointments, making quick appointments, check-in, check-out, scanning, Referrals, and previewing and printing the After Visit Summary (AVS)

•Showed how to document results, telephone encounters, medication refills, communication letters, and co signs orders from the fellow and Residents via in basket

The CSI Companies – Stratford, NJ

05June 2023 - 23June 2023

Epic EHR Trainer

Client: Virtua Rowan University

Virtua Cardiology-Stratford

•Assisted the clinical staff with order entry, documenting pain, flowsheets, Cardiac order-set, telephone encounters, medication refill encounters, faxing medical documents from the system, and adding patients selected pharmacy

•Assisted Medical Assistants with documenting the chief complaint, vital signs, medications reconciliations, allergies, medical and social history in their Rooming tab, patient education and how to create External and Internal referrals in Epic

The CSI Companies - Sandusky, OH

20May 2023 - 02June 2023

Epic EHR Trainer

Client: NOMS Healthcare

NOMS Sandusky E. Perkins/ NOMS Dr. Brian A. Baxter M.D. (Family Practice Medicine Specialist)

•Taught back office MA, LVN how to room their patients, identified patients as high fall risk, ensured safe ambulation, weight, notified Provider and communicated transition

•Made RNs aware when giving medication, scan the patient’s wristband, scan medication you’re administering, taught how to send a message to pharmacy, whenever giving a high-risk medication dual sign-off is required and instructed how to pull a med on override when it hasn’t been verified by pharmacy

The CSI Companies - Eatontown, NJ

26April 2023 – 19May 2023

Epic EHR Trainer

Client: Anne Vogel Family Care and Wellness Center – Department: Perinatal Mood and Anxiety

•Showed the RNs how to customized the MAR, where to find the Med Education, see all details for all medications, to hide administrations and due times by clicking Hide All Admins Icon, also enlighten how you can make other changes to the way meds appear by clicking the wrench and using the additional options in the sort by field and expand medications details

•Trained front desk clerks how to checked Patients in and out for their schedule appointment

CSI Healthcare IT – Cleveland/ Kent, OH

06March 2023 – 24March 2023

Epic Ambulatory Trainer

Client: University Hospital (Ulrich Professional Group Medical Clinic)

•Taught providers how to document in their Plan, create Progress Notes templates in the Notes tab, add problems to their Problems List, and add Visit Diagnosis to their open encounters.

•Trained Providers on how to document the Medicare Initial or Subsequent Annual Wellness Form and made sure they met satisfactory Medicare Wellness Billing Compliance

•Showed the care team how to input patients’ instructions, patient education, create letters from the Communications tab, place orders for follow-up appointments, and drop charges in the Charge Capture.

Medasource – Charleston, SC

November 2022 – December 2022

Epic Inpatient Trainer

Client: Roper Rehabilitation Hospital 8 PETTIT

Achievements:

●Trained Registered Nurses, License Practice Nurses, and Providers on how to release orders, acknowledge orders, sign & held orders, complete orders, and linking medication.

● Taught the nursing clinical staff at Roper Hospital how to navigate to the flowsheets and select the IV assessments tab, to document

● Instructed on how to switch the order mode to unit collect and place the order to print lab specimen labels.

Medasource – Fond du Lac, WI

October 2022

Epic Trainer

Client: Oak Cardiology Clinic (Ascension Medical Group Wisconsin- Ninth Avenue)

•Gave the RNs an overview of and showed the clinical staff how to get oriented to the MAR and taught how to document the administered medications on the Medication Administered Record (MAR) and also taught them how too add more relevant data to the flow sheets, placed orders, and editing administration on the MAR

•Instructed Providers on how to send prescription electronically to patient’s pharmacies, showed how to use different templates to create their progress notes, showed how to document any types of injection into the body by adding the device to the Avatar,

CSI Healthcare IT – Atlanta, GA

September 2022 – October 2022

Epic Willow Consultant

Client: Emory University Hospital Midtown

•Instructed Pharmacists how to transcribe orders written on paper, enter orders, received verbally (face-to-face or over the phone), or initiate orders based on standard practice or protocols.

•Taught Pharmacists to enter new orders on behalf of other Providers

•Taught Pharmacists how to verify orders: review, clean up, and approve

Medasource – Charleston/Summerville, SC

August 2022

Epic Ambulatory Trainer

Client: Roper Saint Francis Health Physicians Partners Orthopedic

•Provided daily support to EPIC end users through troubleshooting, coaching, and consulting to facilitate the implementation, integration, and optimal use of EPIC

•Demonstrated and instructed Business clerk how to do specific scanner workflows for Point of care scanning such as scan or import documents using Media Manager, approved point of care scanning documents type list by using the correct level to scan the document to: patient, encounter, or order; and made sure each document had labeling & bundling paper documents

Medfirst Consulting, LLC – Hamilton, ON Canada June 2022 – July 2022

Epic Inpatient Trainer/ClinDoc

Client: Hamilton Health Sciences – McMaster Children Hospital (Pediatrics Intensive Care Unit)

•Trained and Instructed Business clerk how to document a Critically Call (Transport Call) report into Epic Transfer Center; showed Business clerk how to patient accepted, cancel request and gather the Initial information, source admission, transfer information, location selection, clinical information, document collection, assisted with creating a patient a new Medical Records Number

•Showed how to document results, telephone encounters, medication refills, communication letters, and co signs orders from the fellow and Residents via in basket. Demonstrated how to dropped charges and Level of Services for the overview of patients care during the office or hospital visit.

CSI Healthcare IT – Potsdam, NY

May 2022

Epic Trainer Cadence/Ambulatory

Client: Potsdam Pediatrics St. Lawrence Health System

•Trained end-users on how to add insurance coverages, guarantors, patient demographic, emergency contacts to the system, and scan and upload Patient’s IDs and insurance card

•Teaching end-users how to schedule appointments from the work queues, also how to scan outside documents, records, faxes, and all orders into the system using media manager

medSR – Wheeling, WV

April 2022

Epic Willow Consultant

Client: Wheeling Hospital (WVUH)

•Assisted Pharmacists and Technician with medication and order refill and navigating their workflows

•Educated and improved end-users knowledge of Epic functionality and clinical documentation via Willow

CSI Healthcare IT – Orlando/Tavares, FL

March 2022

Epic Trainer Cadence/Ambulatory

Client: Advent Health ( Urology At Waterman) Ambulatory Clinic

•Managed and trained 17 Front and back office end-users Single-handed during Go-Live Implementation

•Singlehandedly trained Front Desk Check-In & Out clerks, Referral Coordinator, Surgeries Schedulers, Office Manager, 3 Providers, 1 Physician Assistant and 7 Medical Assistants on the front and back office workflows in the EHR system Epic

•Instructed Surgery Scheduler on how to scan patient’s important medical documents into the Media Manager section of the system so patients could be medically cleared to be scheduled for surgery, assisted in teaching how to schedule, reschedule, and cancel patient’s appointments

Medasource – Columbia, SC

February 2022

Epic Trainer PACE Program

Client: Prisma Health (Palmetto Senior Care Laurel Day Health Center) – Cadence (Front Office)

•Teaching the end-users how to continue check-in via the interactive face sheet also known as the registration page

•Assisting the front desk clerk with how to make and schedule an appointments, how to cancel a check in, cancel & reschedule appointments, how to check the participants in & out of the system

Healthcare IT Leaders – Virtual/Remote

January 2022

Epic Patient Access Credentialed Trainer

Client: United Health Group/Optum – Cadence/Prelude

•Incorporate changes to curriculum, PowerPoint training guides, end-user proficiency testing requirements and integrate into classroom training.

•Responsible for understanding the complexities of health insurance plans and the relationship between health plans (Medicare, Medicaid, Commercial Insurance, Blue Cross, Worker's Compensation, MVA coverages, and self-pay

EDUCATION

Bachelor of Science – Biology Major, Knoxville College, Knoxville, TN 2002

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

AWS Certified Solutions Architect – Associate, Pinnacle Edu Center, 2020

Health Information Technology (HIT) Certificate Program, California State University – Long Beach, 2016

Emergency Medical Technician (EMT) Certificate Program, California State University – Long Beach, 2013

Certified Phlebotomy Technician (CPT), Southern California Regional Occupational Center, 2008

Certified Nursing Assistant (CNA), Winston-Salem State University, 2003

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