P

Carlos

Palacio

305-***-****

carlospalaciolopez01@

gmail.com

**** ** *** ******

Apt 222, FL 33174

SUMMARY

Motivated and efficient Valet Supervisor always ready to take on any guest need and support team members. Keeps staff focused, efficient and performing well with hands-on leadership style and effective training skills. Effective at keeping records updated and consistently enforcing policies. Motivated to maintain costumer satisfaction and contribute to the company success. Highly trained individual able to demonstrated prioritization, multitasking and planning abilities.

SKILLS

Supervision/ Leadership

Hardworking and Dependable.

Reliable and trustworthy

Vehicle operation

Safe driving

Proficiency in writing and reading

English and Spanish

Microsoft Office

Organizational skills

Customer service

EXPERIENCE

Valet Parking Supervisor

Miami, FL

Park One of Florida/ Apr 2017 to Apr 2018

Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.

Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.

Coached team members to consistently exceed superior customer service standards. Coordinated valet service for large groups, special events and daily guest loads. Valet Parking Supervisor

Miami, FL

Preferred Valet Parking/ Jun 2016 to Jun 2017

Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.

Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.

Created exceptional customer service by delivering safe, seamless and prompt parking experiences.

Service Deli Clerk

Miami, Fl

Publix Supermarkets Store/ Nov 2013 to Feb 2016

Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.

Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.

Made orders by slicing, weighing, packaging and pricing meats and cheeses. EDUCATION AND TRAINING

High School Diploma

ESPA Simon Bolivar Jul 2001

Cuba

Some College (No Degree): Social Work

Universidad De Oriente

Cuba

Associate of Arts: Social Communications

Universidad De La Habana

Cuba

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