Customer Service Support Specialist

Stan Marshall

Professional Summary

I bring the culmination and experience of a thirty five-year career which revolved around sales in a variety of avenues. Along with this level of experience comes the maturity to understand how not only sales, but customer service directly effects the bottom line. I conduct myself with the understanding that not only is the sale important, but making a customer for life is equally important.

I am a successful and experienced Product and Sales Trainer, and a Support Specialist with more than 20 years of retail and B2B experience. I have a proven record of surpassing monthly metrics with a specific expertise in customer satisfaction and retention. Recently, I have become very involved with customer interaction on the new technologies involved in today’s automobiles.

Skills, Abilities & Expertise

●Exemplary interpersonal and communication skills

●Proficient troubleshooter

●Exceptional at multi-tasking and driven to consistently meet and exceed goals.

●Multi-platform expertise

●Proactive and quality focused

●Responsible and dependable

●Extensive technical knowledge that is presented in non-intimidating way on personal devices and automotive evolving technologies.

Work History

The Great American Byte Ocala, Florida 2007 - Present

General Sales Manager/Product Trainer/Support Guru

●Specialize in providing product support training remotely and in person for small businesses and individuals, as well as in house personnel.

●Train, coach and mentor technical and end user utilizations to keep up with new platforms and technologies and consumer products.

●Mastered the art of “bringing customers back to life” that were previously thought to be lost due to previous frustrating experiences.

Comp USA Fort Lauderdale, Florida. 2006 - 2007 Tech Manager

●Managed Technical Services at multiple locations, demonstrated non-traditional methods of service management resulting in reduced product turnaround times and improved profits and client interaction.

●Developed and implemented new policies for handling customer communication issues.

●Trained and managed non-technical associates on introducing services into sales presentations.

EDUCATION & LICENSES

●Education, CW Post College, Brookville, NY

●Florida Insurance License: Health, Life & Variable Annuity, Florida Department of Financial Services

**********@*****.*** ● 561-***-****

Contact this candidate