Tracie Collins

*** ******* *****

Durham, NC ****3

Cell 919-***-****

ad2wb1@r.postjobfree.com

Objective: To deliver excellent customer service while providing a broad range of services to families and communities; utilizing over 18 years of experience in the Human service field and over 4 years of experience in the Family Medicine.

Education:

ECPI University AAS Degree 2015

Skills: Customer Relations Intake & Inquiry response

Networking Conflict resolution

Community relations Microsoft/Word

Database Systems Character Leadership Development

Scheduler/ Organizer Team Building/Collaboration

Health Services Phlebotomy

Experience:

Clinical Technician III/RMA II Feb 2021- Present

DPC Sage Rd Internal Medicine and Pediatrics

Managing Lab: phlebotomy and ordering supplies,

Bookkeeping and keeping up to date with Cola /CLIA guidelines

Providing Patient Care in Internal Medicine and Pediatrics

Practicing core values in Patient safety in Lab

and a high level of Medical Services

In a diverse environment with Duke Health.

Registered Medical Assistant, April 2016- Feb 2021

Duke Primary Care Morrisville, NC:

Providing Patient Care in Family Medicine

Practicing core values in Patient safety

and a high level of Medical Services

In a diverse environment with Duke Health.

Customer Relations Specialist, April 2006-2016

Big Brothers Big Sisters of the Triangle Raleigh NC:

Provide high-level customer service

First point of contact response

Volunteers/Child Recruitment/Tracking

Run criminal, DMVR Background Screening of Potential Volunteers

Reference Check for Potential Volunteers.

Prepare Case files

Unit Director/AmeriCorps Member June 1998 2005

Boys and Girls Club of Northeast Georgia, Toccoa GA:

Provided direct care and supervision to 50 youth between the ages 5-18 Supervised four program staff and 10 volunteers

Program duties: recruited youth participants, planned activities

Maintained student progress

House Parent April 1998-2000

Georgia Mountain Community Service, Gainesville GA:

Provide direct care & supervision to 8 mental health consumers in a transitional home/Transports consumers to and from local appointments

Implement service plans / Observed consumers taking Meds as prescribed by Doctor

Maintaining notes on consumer interaction with others

Planned activities and goals

License: Registered Medical Assistant II

Honors/Cert. Phi Theta Kappa Honor Society

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