Lakshmi

SFDC Developer

McCordsville, IN, US

Email: ad2wa3@r.postjobfree.com

Ph #: 949-***-****

●Professional Summary

●About 7 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities and migration from classic to Lightning, Lightning component development.

●Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object oriented enterprise applications.

●Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).

●Proficient in configuring and customizing Salesforce1 App.

●Hands - on experience in building responsive application using by creating Lightning components (Client/Server side controllers) using aura framework, Salesforce LDS styling.

●Extensive knowledge in implementing, configuring and customizing Salesforce solutions.

●Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Communities and Force.com Sites

●Experience in writing Apex Classes, Visual force Pages and Triggers.

●Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.

●Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.

●Salesforce Development and admin experience using Sales, Marketing, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS.

●Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.

●Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

●Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.

●Good experience in Salesforce Lightning in order to develop lightning components.

●Highly Skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.

●Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.

●Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.

●Strong working experience in Agile Environment with daily Scrums.

●Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats.

●Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Salesforce.

●Added geographical redundancy to the computing needs in order to track the customer’s location using Community Cloud.

●Experience in working with client specific solutions like salesforce.com sandbox deployments, Force.com IDE, Eclipse, SOQL, SOSL and various production environments.

●A team player with a strong work ethic, excellent communication skills, a positive attitude and the ability to make the best use of individual resources.

Technical Expertise:

CRM

Salesforce.com

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Lightning Web Components, Aura framework, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.

SFDC Tools

Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.

Integrating Tools

Apex Data Loader, Import Wizard, Data Export

Operating Systems

Windows, Linux

IDE

Force.com IDE, Eclipse, Visual Studio

Certifications

Salesforce Certified Administrator, Salesforce Platform Developer1,Salesforce Certified Platform App Builder

Education:

B.tech from JNTU University 2006

Masters (Computer science) from Purdue University 2015

Work Experience:

Client: Claire's Stores, Hoffman Estates, IL Mar 2020 – Till Date

Role: Salesforce Developer

Responsibilities:

●Involved on creating Lightning Pages inside Lightning community Builder.

●Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

●Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

●Used Visual Studio Code to develop lightning web components.

●Extensively used the Base Lightning components like lightning data tables, lightning data service, Lightning pill in every Salesforce release.

●Worked on lightning migration process, used latest Apex features like Switch statements, to refactor the Aura enabled Apex code.

●Extensively used JavaScript in lightning component controllers to manipulate the data and make it visible in Customer UI

●Extensively created Apex classes, Apex Triggers, Test classes using core Object oriented concepts

●Involved in the lightning implementation migration and used the lightning app builder for standard lightning components.

●Administered the Sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.

●Configured and customized the Salesforce service cloud application by setting up omnichannel routing, Salesforce knowledge, Case escalation rule.

●Worked with marketing cloud to implement marketing campaigns and created journeys using marketing cloud tools like Journey builder to understand the customer data and to create strategies with journey mapping and used email studio to build the best email and make them as automated messages.

●Experience in working with interaction studio(formerly known as Evergage) and marketing cloud personalization.

●Created connected apps for giving the Salesforce access for external apps and save those access tokens and consumer setting as custom settings for each environment.

●Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

●Involved in deploying the AppExchange applications and integrating with third party applications.

●Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

●Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

●Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

●Integrated the REST API based Web Services and Informatica for extracting the data from external systems.

●As per requirements, developed custom Lightning Components and used them in Lightning App Builder.

●understanding of the overall SDFC platform and SLC processes.

Environment: SFDC, Apex Language, Lightning Web Components, Force.com, Controllers, Triggers, Marketing Cloud, Process Builder, Workflow & Approvals, Workbench, Apex Data Loader, Salesforce.com platform, Web services, Apex Classes, Custom Reports, schedules apex, Dashboards, Sandbox data loading, Windows.

Client: First Internet Bank, Fishers, IN Jul 2017 – Feb 2020

Role: Salesforce Developer

Responsibilities:

●Used the Salesforce Lightning Design System (SLDS) in order to develop the Lightning Components.

●Created the lightning components and added them in to different communities.

●Create a complete file Upload utility in Lightning, Apex Classes and SOQL so that Users can attach files in the form and upload them to Salesforce case record.

●Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

●Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

●Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

●Developed custom REST Web Services in Salesforce and published for External applications for consuming.

●Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.

●Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

●Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

●Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

●Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

●Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

●Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

●Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

●Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

●Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

●Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

●Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

●understanding of the overall SDFC platform and SLC processes.

●Designed various types Email templates for auto response to customers.

●Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

●Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, Process Builder, SOSL, SOQL, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Client: Esurance Insurance Company, San Francisco, CA Sep 2015 – Jun 2017

Role: SFDC Developer / Admin

Responsibilities:

●Written Apex Triggers, Apex Class (Controllers - Custom & Extensions), Utility classes and Exception classes.

●Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes and Apex Triggers.

●Performed Salesforce administrative tasks - Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules, Validation Rules, Single Sign-On and Deployments.

●Created workflow rules and defined related actions like, time based trigger tasks, email alerts, filed updates to implement business logic.

●Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts and Reports.

●Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.

●Created and maintained Reports and Dashboards to provide fast access to key business metrics.

●Involved in mapping the fields between the current reporting system and Salesforce using dataloader.

●Worked with business users in pre-deployment activities and fixing issues immediately in the UAT sandbox.

Environment: Apex language (Classes, Controller classes, Triggers), Visualforce, Force.com IDE, Validation rules, Time dependent action triggers, Email Templates, SOQL, Data loader.

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