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Customer Service Assistance

Location:
Amarillo, TX
Salary:
Negotiable
Posted:
January 19, 2024

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Resume:

SCOTT A. NEEL

806-***-****

ad2w9m@r.postjobfree.com

EXPERIENCE

Parts Associate, Tripp’s Harley Davidson, Amarillo, Texas, 2022 to Present

Achieved Master Certification within six months

Responsible for customer assistance and all aspects of customer service

Facilitate online and telephone sales

Maintain appropriate inventory levels and accurate counts

Create innovative displays

Perform inventory cycle counts

E-com Fulfillment Associate, Wal-Mart, Amarillo, Texas 2018 to 2021

Process online orders

Verify inventory accuracy

Pull and dispense orders

Responsible for customer assistance and all aspects of customer service

Owner, Eagle Financial Group, Houston, Texas, 1988 to 2010

Estate, retirement and financial planning

Income and charitable tax planning

Group benefit consulting

Creation of firm promotional materials

Recruited and trained agents

Owner, Signs PDQ LLC, Amarillo, Texas, 2010 to present

Sales

Graphic design services

Sign fabrication and installation

Responsible for all phases of customer contact

Inventory Control Manager, NCI Building Systems, LLP, Houston, Texas 2000 to 2005

Responsible for accurate accounting of $250 million in inventory

Coordinated centralized reporting of receipts and withdrawals of raw materials

Performed on-site inventory audits at nine production facilities, resulting in 98.9% accuracy of manufacturing plant inventory records

Processed monthly intercompany billing of $2 million across Division lines

Developed and maintained a steel pricing model to track weekly price changes of

40,000 inventory items to assist the sales department

Purchasing Manager, Suncoast Post-Tension, Houston, Texas, 1998 to 1999

Established purchasing policy guidelines

Managed raw materials inventory for six production facilities across the US,

utilizing just-in-time delivery

Assisted with production scheduling to assure inventory was on hand as needed

Evaluated current vendor relationships and sought alternate vendors, resulting in a 30% decrease in purchasing costs

Negotiated and drafted long-term (exclusive) supply contracts with vendors, reducing overall purchasing budget by $10 million,

Interfaced with maintenance department to facilitate necessary parts for routine and emergency maintenance

Prepared weekly production reports for six production facilities

Managed total purchasing budget exceeding $30 million, with P&L responsibility

Reported to Operations Manager and Controller

Cash Controller, HEB Pantry Foods, Houston, Texas, 1996 to 1998

Store level accounting; balanced daily receipts and prepared deposits

Prepared daily and weekly sales and operations reports

Managed customer service staff

Member of loss prevention team

EDUCATION

Shalom Bible College & Seminary, M. Div., D. C. Ed.

Baylor University, Certificate in Entrepreneurship

Texas Tech University School of Law, Doctor of Jurisprudence

Texas Tech University, B.B.A. in Marketing



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