CHRISTOPHER LELAND

**** ** ***** ***

Vancouver, WA 98682

503-***-****

ad2w8q@r.postjobfree.com

EDUCATION

Centennial Civilian Conservation Center Nampa, ID

Computer Services and Information Systems, 2006

●Computer Operator

●Computer Technician I

●Computer Technician II – Network Administration

Edison IT Academy Edison, NJ

Microsoft Systems Engineering, 2008

INFORMATION TECHNOLOGY EXPERIENCE

Right! Systems Portland, Oregon

MSP Engineer/Tier 2 Support Specialist/Team Lead Aug 2021 – present

Responsibilities for Tier 2 include on and off boarding customers, managing upwards of 30,000 users spread over 27 separate organizations throughout the PNW region. From Police Departments, City infrastructure, Cascadia Health Services, Plymouth Housing Group, Financial institutions Duties include, daily, weekly, and monthly maintenance tasks. Advanced break/fix troubleshooting of multiple proprietary systems: Citrix, Fiserv, Desktop Central, vSphere 6.7 and 7, HPE Nimble, Tegile and Cohesity technologies. Project implementation and decommissions of Data Center systems. Proficient in Data Center and Cloud technologies such as M365, Azure, Endpoint Manager, Security and Compliance, Point Click Care, Meraki, CUCM/IM&P and CUC software’s. Familiar with Security and Monitoring systems such as Logic Monitor, Bright Gauge, ConnectWise (Automate, Screen Connect and Manage), Arctic Wolf, Cortex, ESET, OKTA, Last Pass and Pass Portal.

Key Accomplishments

●Upgraded VMware Appliances and Host’s from 6.7 to 7

●Upgraded Nimble Self and Migrated data to new platform.

●Integrated new team standards and applied the concepts of Extreme Ownership.

Be Better Logistics Idaho Falls, Idaho

Broker/Logistics Manager/ Transport Specialist Jan 2018–Aug 2021

Building, managing and maintaining client base and adhering to strict protocols and requests of the US, Canadian governments and CBP and Military institutions. Extensive knowledge in assembling, reporting, and filing international packing and transport requirements for Carnet freight, MBC (multi-Border crossing) maritime and airline Freight. Familiar with the registration and submission of ACE Manifest, BOL, CFR (Cost and Freight) invoices, COP (customs of the Port), C-TPAT (Customs Trade Partnership against Terrorism), TSA and TWIC applications and certificates. Extensive knowledge of PPE and Hazmat regulations for multiple chemicals and facilities.

Key Accomplishments

●TWIC clearance for Ports and Shipyards

●TSA clearance for Airport and international import/export installations

●Military/Airbase installation access

●Hazmat transport and logistics Protocols

PFSC Portland, Oregon

Network Engineer June 2017 – Jan 2018

Network Engineer for 250 node financial account, service and record institution. 63 server VMWare Esxi environment. Essential responsibilities include daily physical and digital checks of security, server, firewall and NAS environments. VMWare Virtual server builds maintenance/upgrades. LUN masking, zoning and adjustments. Managing redundant file servers for strict file and folder access to maintain file integrity. Tier 3 help desk escalation coverage and Project management assistance to include isolated, secure and network user builds with SAP (Security access privileges) Pertaining to their specific area of expertise.

Key accomplishments

●Built and implemented offsite backup and storage facility

●Deployed servers, security protocols and regulations for work from home project

●Hardened Physical and logical server environments for separate sites while maintaining access to national databases.

Consolidated Community Credit Union Portland, Oregon

Network Administrator Dec 2015 - Dec 2016

Network Administrator for 100+ node multi-site financial services network, 35 server VMWare Esxi, 3 ATM environment. Along with web development support, maintenance and CCCU Mobile App customer support. Familiar with core applications such as: Vsphere 5.5, EMC Unisphere, Symitar, Master Console, Image Center, ApplicationXtender, Real VNC, LogMeIn and CS5 Dreamweaver. Comparing and testing current and past case studies in preparation for new Mobile App deployment.

Extensive knowledge of Active Directory, Group Policy, Certificate Services, IIS, WSUS, DHCP, DNS and RDP services. In Addition to extensive use of Episys Management software, I have completed the Level 1 of the Episys training course for PowerOn programming. Responsible for providing exceptional customer service and end-user experience. Responsible for providing disaster recovery and business continuity strategies. Part of a successful IT team that was involved in every new technology initiative.

Key Accomplishments:

●Implemented new testing protocols for CCCU mobile app

●Implemented Active Directory CA for Internal RDP services

●Secured all Servers from SSL 3.0 POODLE vulnerability

●Upgraded VMWare VSphere 5.5 to 5.5.U3B

R&O Construction Camas, WA

Network Administrator July 2013–July 2015

Network Administrator for a 22 server multi-site environment with approximately 300 hundred end users. Extensive knowledge and management skills managing domain controllers and VPN accounts, Exchange, HyperV, VMWare, Terminal, Web, Print, file and Construction Management Servers and software. Streamlined user access and workflows for Project Managers, Estimators, Earth work Engineers, and accounting personnel.

In depth and management of services such as: Remote Licensing, Timberline Construction management software, Database development, Certificate services, .ASP, HTML, Host AAA records, DHCP, SonicWall and Barracuda Firewalls. Implementation and management of Sapphire, Pass Point, Infographics, and Net2 access control systems.

Along with development and strict adherence to security policies, intro/exit procedures and balancing and budgeting for annual IT expenditures: Gear replacement/upgrades, and planning for future environmental factors.

Used vendors provided case studies to test and validat Bid Room mobile app that0 allows potential customers and bidding contractors one touch bidding and job details on any mobile device.

Key Accomplishments:

Designed and implemented Terminal Server and Hyper V virtual environments for easy and efficient access for PE’s, PMs, and superintendents at remote site projects.

Streamline file server, and construction management processes allowing for better workflow and increased productivity.

Increased capacity and performance for enterprise server systems thereby stabilizing the network and reducing brown outs and preventing downtime.

Providence Health Services Beaverton, Oregon

MSA Specialist May 2012 - July 2013 MSA Specialist (Medical Systems Access Specialist) for multiple system interfaces such as: EpicCare and Epic CareLink Ambulatory EMR EpicCare Inpatient, Resolute, Cadence, Willow, and Citrix software’s. Provisioning access pertinent to medical personnel with non-specialty, specialty and dual specialty access depending on the individual. Extensive use of ProvConnect, OWA mail access, Horizon apps suite, Flowcast, STAR, iSite, Remedy, ITSM ticketing system. Each aspect of this position adhered to strict medical compliance regulations both locally and nationwide.

Key Accomplishments:

Highly training in provisioning special access for systems that enable medical personnel to do their jobs electronically, quickly, and efficiently.

Working within a 10,000-user environment made it very challenging to distinguish access for individuals. Being Part of the MSA team we were held to the highest of standards.

Working within a strict hierarchical structure while working in tandem with the Epic analyst team, communication was critical at every juncture during round the clock deployment of Epic and Epic CareLink over 3 separate regions.

Micro-Power Electronics Beaverton, Oregon

Systems Administrator July 2011 - May 2012

As Systems Administrator duties include supporting and maintaining a 250-end-user environment with group policy, account, system, and profile creation and management. Designed, developed, and automated system image process including application and OS standardization with automated MSI packed application deployment using Windows AIK and WDS. Designed and implemented inventory management, tracking and security system for IT the storage facility. Extensive experience configuring and managing remote applications: Visibar remote, VPN and mobile email. Performed installation of network licensing, maintenance and troubleshooting on Engineering Apps such as: Altium, PADS, Orcad and SolidWorks, along with configuration and management of PBX telephony system.

Key Accomplishments:

Designed a development inventory management system for IT product distribution and tracking

Designed and Implemented a Hardware and Software support matrix to distinguish supported products in the environment.

Developed routing, assignment standards for the helpdesk interface to allow active monitoring and real-time response by personnel.

CompuCom/Intel Hillsboro, Oregon

NBS Technician Aug 2010 - July 2011 Level 3 Negotiated Business Solutions (NBS) Technician for approximately 10,000 end users. Managing and troubleshooting all the uncommon issues and requests at Intel. Installation of Dual OS machines, Mapping Network printers and drives, along with reviewing and deploying new infrastructure policies and procedures.

Managing, maintaining, and supporting 5 PC Service Centers that provide support for 15,000 employees, Service Center duties ranging from: Phone and onsite support, registration, secure assets, ordering and returning inventory while adhering to strict hold protocols. System management including installations and deployment, system recovery and cloning of user systems and data. Data migration through USMT and IARC tools, network mapping, and manual data pushes.

Extensive experience deploying repairing, modifying, maintaining OST, Outlook profiles along with administration and use of: Remedy/Ipro ticketing system, (CNB) Connect Network Backup, Cisco VPN client, PGP encryption tool, Microsoft Outlook 2007, SSD tool kit applications, iPass and ScanPst.

Designed, organized, and deployed LTD Flex Desk Project. Project includes installation and configuration of Oracle, Wings, Adobe shockwave and flash player, Quicktime 7.5, Vista OCX, MGPC3, VA, Atlas Ergo Advisor, and Dual office applications. Pre and post build set up and instruction for people machines are to be assigned to.

Found and fixed bugs and critical errors that were overlooked in the engineering process, saving 2 weeks’ worth of time and money that was dedicated to this project.

Condense Flex desk project into a 4-day fast build project allowing for plenty to review and double check to be sure machines were to standard and ready to deploy by the critical deadline

Technician X Skillman, New Jersey

System Administrator July 2009- June 2010

Traveling and in-house System Administrator, multiple businesses. Responsible for Setup, installation, configuration and management of Small Business Servers, Windows Server 2003 networks, and MS Exchange Servers. OS upgrades with data migrations/transfer, data backups and restoration.

Performed maintenance, troubleshooting and repair of Windows, Mac, and Linux through remote access. DMAC/IMAC Building for standard and custom computers. Repairing and general maintenance of PC’s Experience using work ticket database applications. Proficient in maintenance and configuration of MS Outlook, Palm, and BlackBerry desktop software. Familiar with use of a proprietary time and attendance application called Copper, Timelink and Remedy. Tested “Copper”, a proprietary ticketing software to make sure it would perform on Windows XP/Vista/7 platforms through IE 7 and IE 8.

Key Accomplishments:

1 year experience with general configuration maintenance and support of time and attendance applications.

Studied the workings of Windows XP, Server 2003, Server 2003 Network Infrastructure, design, development, maintenance, planning, troubleshooting, repair, integration, and security of server and network environments

Led the remote access VPN project that allowed our technicians to access client PC’s remotely for 24/7 support.

Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT groups. Automated time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

US Department of Labor Nampa, ID

Network Administrator (SC and PR Rep) Jan 2008 - July 2009

Administration of 18 node LAN used to assist in student training curriculum. Designed, deployed, and maintained an Active Directory environment secured through extensive use of group policy. Assembled, deployed, and maintained 15 additional standalone workstations also used for student training.

Organized and led the project to develop and maintain a leadership structure and student curriculum within the education system. Assisted in all aspects of the development and education of the entire student body, from student interviews and evaluations, project assessments and grading, hands on demonstrations of proper safety, installation, and configuration procedures.

Safety coordinator & Public relations Representative Sep 2007 - July 2009

Created new Technician “Training Introduction Process,” including formal qualification guidelines to quantify training goals and ensure professional competencies were achieved. Led public relations “Trainee Screening Program” by convening a team that produced a collaborative solution that pinpointed the specialized knowledge and training required for each new applicant. Program is still in use to select new candidates for the Technician program.

This entailed organizing complex installation and projects consisting of: hardware and software Assembly/Deployment while documenting the step by step process for future trainees. Revised inventory management and storage procedures to allow inventory search and tracking by name or item number. This procedure reduced time tremendously.

Key Accomplishments:

Implemented automated back-up solution to protect student data from hardware failure and/or user error.

Verified and certified student training achievement record (TARs).

Championed the implementation of peer-led social skills training.

Organized planned and deployed refresh project for an 18 node LAN, supervised, coached technicians through each process and verified each node was properly installed and deployed following strict guidelines.

Clear Channel Radio Portland, Oregon

Field Technician & Radio Show host Sep 2005 - Aug 2007

Directed overnight radio shows and collaborated with field operators to run live shows via remote transmission. Coordinated and monitored events and ensured uplink to the studio remained stable. My unit used a time and attendance system for scheduling and time sheets. Worked closely with field operators to identify and direct troubleshooting of mechanical problems, providing immediate, efficient, solutions to keep the remote link up and running. Created and setup plan-o-grams for each event location.

Key Accomplishments:

Optimized the sound studio with sound board operation and configuration.

Developed key placements for devices and ran cable for optimal performance.

Optimized strategies for time and attendance systems support and maintenance.

SKILLS AND CERTIFICATIONS

●TWIC, TSA, and C-TPAT Certifications

●Extensive experience in Network Administration: Experience with countless varieties of desktop, server, enterprise, appliance, and networking hardware.

●Windows Client OS including NT4, 2000, XP, Vista, 7, 8, 8.1, 10, etc. Windows Server OS including NT, 2000, 2003, 2008, 2012, 2016,2019 and all variations thereof. Mac OS X. iOS. Android OS. Linux of various flavors. Unix. Cisco IOS. EMC Unisphere Several additional proprietary OS’s.

●Various server and desktop virtualization technologies including VMware ESXi, VMware View (VDI), Hyper-V, etc.

●Various enterprise applications/servers/systems such as Exchange 5.x, 2003, 2007, 2010, 2013, 2016. Skype for Business/Lync Server/OCS. System Center Configuration Manager/SMS of various versions and deployments.

●Endpoint protection technologies of several varieties, web filtering solutions, DLP technologies, IDS/IPS technologies, enterprise backup technologies, enterprise storage solutions, and much, much more.

●CJIS (Criminal Justice Internal System) Authorized.

●AZ-305 Certification

●VCP (VMware Certified Professional) Certification

●HPE ASE Certification

●VMTSP Certification

●Windows 2019 Hybrid Certification

●AZ-104 Certification

●MCITP Enterprise Server Administration Certification.

●MCSE Certification

●MCSA Certification

●MCP Certification

●CompTIA Security+ certified.

●CompTIA Net+ certified.

●CompTIA A+ certified.

●Windows 7 certified

●5000+ hours of active computer operator and technician training.

●70+ hours of USDOL-provided social skills training.

●USDOL-provided basic and advanced leadership development and training.

●Pacific Institute Performance Improvement Training.

●Pacific Institute Pathways to Excellence Cognitive Psychology course.

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