Real Estate Customer Service
Resume:
Fallon Cole
Monroe GA. *****
ad2w8p@r.postjobfree.com
Professional Summary
Hardworking Paralegal offering over 10 years of Pre-closing experience. Highly efficient, Professional, and reliable. Seeking to help companies meet their goals and satisfy clients with their real estate needs.
Skills
Excellent communication skills
Upbeat, Positive and enthusiastic attitude
Detail Oriented highly organized
Proficienct with MS Office, Soft Pro Select, Excel, Teams, Zoom, Etc. Building and maintaining great relationships with clients Self Starter with attention to detail who thrives in a fast paced environment Strong communication skills allowing me to interact with all levels of personnel and clients effectively and efficiently
I am able to self-manage and work well alone as well as with a team. Provide excellent customer service through both phone and email, using strong listening and communication skills, a customer centered approach and positive attitude. Handle high amounts of incoming calls
Identify and evaluate customers needs to deliver satisfaction Ability to multitask, prioritize, and control time effectively Manage complaints, provide proper solutions and options, follow up to secure resolution Follow Communication procedures, guidelines and policies Go the extra mile to engage customers
2
Experience
April 2022 - July 2022
Home Pro Title, Boca Raton FL. Remote - Paralegal/Pre-closer
● Pre-closed Florida and Georgia transactions
● Building and maintaining great relationships with clients
● Correspond with clients, lenders, and attorneys as needed
● Order and analyze title examination
● Review title exceptions
● Prepare necessary documents to clear and correct title
● Prepare Corporate Resolutions
● Review Purchase and sale documents
● Prepare and review legal descriptions
● Prepare title commitments
● Request Estoppel Letters from HOA
● Manage closing calendar to insure no conflicts in schedule
● Order Payoffs and other documentation needed for closing
● Manage closing calendar to insure no conflicts in schedule
● Manage client service email box by responding to, resolving, or coordinating inquiries as appropriate throughout the day
● Conduct due diligence reviews
● Prepare initial drafts of deeds
● Manage the real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements and other written instructions.
● Manage and develop client relationships to ensure future real estate closing transactions. ● Correspond with clients, lenders, and attorneys as needed. September 2020 - April 2022
Campbell and Brannon- Atlanta GA. Remote - Paralegal/Pre-closer
● Drafted a variety of legal documents, including Power of Attorney, Warranty Deeds, Quit Claim Deeds, and Prelim Closing Disclosures
● Worked under tight deadlines to insure closings took place on time
● Ordered Title, HOA Estoppel Letters, Water Bill, Etc.
● Verified liens showing up on title to ensure clear marketable title prior to closing ● Drafted Title Commitments, CPLS, and Fee Prelim CD to send to lenders ● Communicated with agents and clients throughout the closing process to ensure all parties were in the loop to ensure a smooth closing process
3
June 2019 - March 2020
McMichael and Gray, Lawrenceville GA. - Pre-Closing Manager
● Trained Pre-closers on firm policies and procedures, systems and ensured my team provided excellent customer service to clients
● Managed my team to ensurethat deadlines were met and the work product was up to company standards
● Reported performance of the team to all firm partners/owners
● Ensured proper coverage of work load when employees took PTO
● Addressed clients complaints and concerned
● Assisted Pre-closers with ther workload when needed- Always willing to jump in and help the team achieve goals.
January 2015 - June 2019
Campbell and Brannon, Alpharetta GA. - Paralegal/Pre-Closing
● Drafted a variety of legal documents, including Power of Attorney, Warranty Deeds, Quit Claim Deeds, and Prelim Closing Disclosures
● Worked under tight deadlines to insure closings took place on time
● Ordered Title, HOA Estoppel Letters, Water Bill, Etc.
● Verified liens showing up on title to ensure clear marketable title prior to closing ● Drafted Title Commitments, CPLS, and Fee Prelim CD to send to lenders ● Communicated with agents and clients throughout the closing process to ensure all parties were in the loop to ensure a smooth closing process
January 2007- January 2015
Morris Hardwick Schneider, Marietta GA. - Paralegal/Pre-Closing
● Drafted a variety of legal documents, including Power of Attorney, Warranty Deeds, Quit Claim Deeds, and Prelim Closing Disclosures
● Worked under tight deadlines to insure closings took place on time
● Ordered Title, HOA Estoppel Letters, Water Bill, Etc.
● Verified liens showing up on title to ensure clear marketable title prior to closing ● Drafted Title Commitments, CPLS, and Fee Prelim CD to send to lenders ● Communicated with agents and clients throughout the closing process to ensure all parties were in the loop to ensure a smooth closing process
4
June 2003 - January 2007
CDC Federal Credit Union, Atlanta GA. - Mortgage Loan Processor
● Coordinated the processing of mortgage loans from application to closing ● Ordered credit reports. Appraisals, surveys, title commitments, Verification of employment, etc.
● Collected all necessary documentation from clients
● Communicated with clients and attorneys
● Submitted files to underwriting and cleared any conditions to ensure no delays in the closing.
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