Sales Account Manager
Resume:
Leon K. Green
Draper, UT 84020
Email: **********@*****.***
CAREER OBJECTIVE
To obtain a challenging position in sales/account management/contact center that demands aptitude with proficiency an the opportunity for advancement and development.
EDUCATION
Bachelor of Arts Degree, California State University, Sacramento, CA
Major: Communication Concentration: International Communication
Masters of Arts Degree, January 2008. Bellevue University, Bellevue, NE
Major: MA Concentration: Leadership
Villanova University
Project Management: Six Sigma Green Belt
SPECIALIZED TRAAINING
Managing Lawfully, Behavioral Interviewing, PERS, Writing Performance Evaluation, Manager & Law, Role of the Manager, Diversity Training, Sexual Harassment, Conflict Resolution, TQM, Performance Management, ISO 90002 Certified Auditor, Creating a Positive Work Environment, Managerial Courage, Effective Coaching & Transition Workshop, Coaching & the Art of Management, Managing Conflict with Effective Coaching, Apple Management Program-50
EMPLOYMENT EXPERIENCE
Balanced Body SR SALES MANAGER
5909 88th Street April 2011 – December 2023
Achieving Revenue growth over 10yrs; continuously hitting sales targets by successfully managing the sales team
Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence
Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Time Warner Communication SALES ACCOUNT MANAGER
41725 Cook Street August 2010 – March 2011
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Responsible for meeting and exceeding budgeted sales goals and quota
• Supervise a Team of SCS Account Executives and Sr. Account Executives
• Manage and monitor functions relative to staff including selection training development performance evaluation discipline
termination and salary/status change recommendations
Develop and implement programs and strategies designed to improve upon and support the Company image reputation with property owners in the interest of building long-term business relationships
Lead and participate in succession planning
DISH NETWORK INC. SALES DISPATCH MANAGER – NORTHERN CALIFORNIA
5601 Warehouse Drive Sacramento, CA 56826 August 2008 – July 2010
Team of 48 dispatchers: 4 Direct Reports (Supervisor) and 44 Indirect reports [leads, routers, & dispatchers].
Performs overall resource management by knowing the installation, inventory, and subcontractor resources of the combined offices and by allocating work orders accordingly.
Works with General Managers from supported offices to ensure maximum productivity.
Analyzes and organizes dispatch office operations and procedures such as productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, and other clerical services.
Maximizes office productivity through proficient use of appropriate software applications, researches, and develops resources that create timely and efficient workflow.
Manages creation, research and reconciliation of departmental reports and sub-contractor workflow and quota.
APPLE INC. SALES MANAGER
2911 Laguna Blvd. Elk Grove, CA 95857 July 2005- August 2008
• Profit and loss responsibility while performing any financial functions associated with sales
• Establish and maintain positive employee relations and promote excellent internal communication
• Customer centric solutions to business challenges while ensuring a safe working environment
• Consistently achieve sales objectives to acquire new customers through cold calls, networking and referrals within assigned accounts to increase profit growth and revenue.
• Analyzing business trends on which to base key decisions; ensuring required of levels of production.
• Improve productivity through efficient scheduling, vendor performance, adherence to standard operating procedures, and implementation of new service-oriented schedules
SEARS, ROEBUCK, AND CO. ROUTE MANAGER – NORTHWEST REGION
4526 Forcum Blvd. McClellan, CA 95843 February 2004 - July 2005
• Responsible for the cost-effective routing of the In-Home Repair Technicians
• Maintaining and executing at a high level of technician productivity and revenue growth
• Achieving productivity goals [Calls Handle, TPR, and QPI] through maximizing technicians routes
• Develops tactics to meet service level, response time, and quality target goals for the company
• Provides performance appraisals for the members of the team (routing agents)
• Performs job needs, assessments, implementing training strategy for routing agents and technicians
MATTHIAS RATH INC SALES MANAGER
2911 Bayview Drive, Fremont, CA 94538 September 2002 - February 2004
• Responsible for overall sales, customer service, and direct day-to-day operation and service functions to the in & out-bound teams (2 direct & 45 indirect reports)
• Focus on retaining customers by providing updated product and promotional information.
• Develops tactics to meet service level, response time, and quality target goals for the company
• Provides performance appraisals for the members of the team, creates ongoing development opportunities and constructs individual and team performance programs.
• Monitor calls volumes and service level, coordinate floor activity, handle escalated calls, manage follow-uptimes, lead generation, and account management
• Ensure accurate and timely paperwork to ensure efficient processing of customer transactions.
ALLSTATE INSURANCE SALES CUSTOMER SUPPORT CENTER MANAGER – SE REGION
21822 Copley Drive, Diamond Bar, CA 91765 February 2000 - September 2002
• Coaching, training, developing specialist, as well a representatives in processing information accurately and efficiently to Allstate agents.
• Indirect activities of 34-45 associates with 7 direct reports: Evaluate work performance and use PM, PDS, progressive discipline.
• Measure and report on project performances, identifies variances, evaluate causes, and recommends action plans.
• Analyze system issues, perform compliance checks, resolve deficiencies in operating systems, as well in review projects and reports for consistency, adherence to guidelines, and accuracy.
• Develop process flow, work schedule, staffing and resource needs.
COMPUTER LITERACY
Working knowledge of PC’s and Macintosh platforms, Internet based research. Software proficiency in Microsoft Word, Excel, File Maker Pro Databases, Access 2000, PowerPoint, Keynote, Pages, Oracle, Citrix.
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