GIULIANO J. SANTIAGO RIVERA

****-* ******* ***** ******* NC 27610 787-***-**** ad2w8h@r.postjobfree.com OBJECTIVE

Offer my experience and academic knowledge, with demonstrated leadership skills and intercultural communication in the financial world and workforce in general. EDUCATION AND HONORS

University of Puerto Rico, Rio Piedras Campus, School of Management Bachelor of Science in Financing

Graduation Date: May 2016

• Member of the Financial Management Association

WORK EXPERIENCE

Santiago Farms, Naranjito, Puerto Rico

Summer 2014

Financial Statements

• Prepared financial reports and recorded, performed different activities in the farm. COFECC Internship Style Experience, San Juan, Puerto Rico Spring 2016

Analysis, Decision Making of Financial Statements

• Rigorously analyzed various business plans with the purpose of granting different types of loans, by either approving or rejecting them.

• Thoroughly interpreted many types of financial statements and provided input to whether the business plan required more information, enabling the option to reach a just recommendation. Toys R Us, San Juan, Puerto Rico

Autumn/Winter 2016-17

Toys R Us member, floor division

• Continuously worked at a hectic, busy environment through the holiday season by bringing the best customer service to all clients.

• Performed different activities at all times to maintain order in the store, can work under extreme pressure. Developed certain skills and made great connections with other employees enabling a higher efficiency.

Best Buy, Bayamon, Puerto Rico

Autumn 2017

Inventory

• Worked in various activities related to moving, packing and disposing of different products, goods and materials through the whole store.

Linkactiv(Triple S), Guaynabo, Puerto Rico

2018-19

Bilingual Customer Service Representative

• Provided excellent bilingual service to insured clients, providers in relation to their necessity. Managed and resolved all types of calls and petitions: eligibility of benefits, claims, reimbursements, payments, reinstallations, pre-authorizations on a daily basis. Optum, Montehiedra, San Juan, Puerto Rico

Summer 2019 – Spring 2021

Bilingual Customer Service Representative, Financial Services Health Care

• Provided excellent bilingual service to clients for their health savings account and flexible spending account benefits for health related purposes. Resolved different inquiries related to their funds on accounts through reimbursements and debit card transactions. Optum POP, San Juan, Puerto Rico

Summer 2021 – Winter 2023

Appeals & Grievances Representative, UnitedHealthcare

• Performing various tasks related to the health industry’s appeal and grievance process. Resolved different types of complaints and appeals from member’s side. Currently working on provider appeals for post service claims. Always working hand in hand with many departments to help solve provider issues.

EXTRACURRICULAR EXPERIENCE

Financial Management Association (FMA), University of Puerto Rico Spring 2013-2015

Active member

• Involved in a number of activities and projects to help grow the association and provide more resources to other members.

ADDITIONAL INFORMATION

Computer Skills: Proficient in Microsoft Office Suite (Excel) Language Skills: Fluent in both writing and speaking Spanish and English Interest and Abilities: Continuous will for learning, Adapting to new environments. Desire to keep moving forward and improving on anything and everything.

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