LATOYA BOYETTE, MBA

*** ***** **. *** ***, Hercules CA 94547 Tel. 510-***-**** E-mail: ad2w88@r.postjobfree.com Page 1 of 3

Ed21PROFESSIONAL PROFILE

Experienced leader in revenue cycle operations, adept at integrating into fast paced environments. Demonstrated expertise in patient access, backed by a proven record in electronic health record transitions and workflow optimization. Recognized for driving operational excellence, achieving key performance indicators, and fostering positive provider relationships. EDUCATION

• MBA, Executive MBA Program – St Mary’s College – 2016

• BS, Health Administration, Business Management, University of Phoenix – 2015 PROFESSIONAL EXPERIENCE

KAISER / PERMANENTE MEDICAL GROUP-BAY AREA, CA May 2021 – Dec. 2022 Manager Radiation Oncology (June 2022 – Dec. 2022) Managed clinical department patient access operations consisting of 8 FTEs, including a supervisor, and scheduling, reception, medical assistant, nursing, and case management staff. Established patient billing, compliance and issue resolution policies and procedures. Led monthly staff meetings, end user group training and employee on-boarding.

Selected Achievement:

• Successfully created and implemented a Departmental Unit Based Team, a collaborative team of union and management staff required by labor/management contract, which had been non- existent for two years.

• Improved Revenue Cycle Errors by 80% through audit review of patient account encounters and physician errors including edits.

Interim Sr. Business Process Analyst (May 2021- Jan. 2022) Conducted revenue cycle process mapping and provided recommendations for improved staffing and performance. Partnered with management, project champions, process owners and other stakeholders. Applied Lean/Six Sigma techniques to process improvement initiatives. CHINESE HOSPITAL-SAN FRANCISCO, CA Mar. 2020 – Aug. 2020 Director Revenue Cycle

Directed front and back revenue cycle operations including Patient Access, Compliance, Charge processing, and back-end operations including Pre-billing, Billing, Denials and Collections for an 88- bed acute care hospital, emergency room and clinics. Managed team of 15 FTEs including manager. Selected Achievements:

• Improved net revenue by 10% over 6 months by implementing multiple initiatives including Front End Insurance Verification performance program, Early-Out Bad-Debt Collections, and on-site Hospital Financial Assistance programs.

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LATOYA BOYETTE, MBA

102 Civic Dr. Apt 306, Hercules CA 94547 Tel. 510-***-**** E-mail: ad2w88@r.postjobfree.com Page 2 of 3

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• Reduced Discharged Not Final Billed (DNFB) charges for surgical procedures by 80% over 6 months by directing the follow up team to work the twenty-five top dollar DNFB accounts for each line of business, reviewed weekly.

HURON (ADVENTIST HEALTH- LODI), CA Feb. 2019-Mar. 2020 Interim Sr. Manager Revenue Cycle

Directed revenue cycle operations as an interim leader for a 194-bed acute care hospital generating $1.9B in annual patient revenue. Managed twelve direct reports and a total staff of fifty-three. Reported Accounts Receivable, denials, cash payments and write-offs to senior leadership. Selected Achievements:

• Trained direct reports in operations of Huron’s new Electronic Health Record (EHR) through Train-the-Trainer initiative as part of hospital’s conversion to the new EHR.

• Increased net revenue 4% and reduced average days to payment from 35 to 20 percent by transferring and work queue responsibility from external vendor to local hospital staff to work top twenty-five high dollar accounts by line of business, reviewed weekly.

• Improved physical yield by 3,5 mil by verifying CDM and contract negotiation (SLA) KAISER PERMANENTE – BAY AREA, CA Aug. 2015 – Jun. 2018 Revenue Cycle Manager, San Rafael Medical Center 2016 – 2018 Interim Revenue Cycle Manager, Santa Clara Medical Center 2015 – 2016

• Managed daily Patient Access operations, in respective periods indicated, including twenty FTEs in each hospital. (San Rafael-116 beds, Santa Clara-343 beds). Front-end operational responsibilities included Pre-registration, Insurance Verification, Admitting, Business Office, and Patient Financial Advisors. Conducted monthly retrospective Denial Reviews as part of regional team.

Selected Achievements:

• Led monthly Revenue Cycle Oversight meetings with hospital and physician leadership and management for three months in absence of Revenue Cycle Director.

• Improved monthly front end co pay collections by incorporating Patient Financial Advisory staff into patient rounding process, including training or payment plan options upfront conversations on patient financial responsibilities,

• Improved Business office functions by implementing Financial Counseling after point of service such as Medical Financial Assistance Programs.

• Achieved top regional ranking in Customer Service KPI through regional Playbook implementation and by revising and implementing professional attire requirements and policy.

• Served as Subject Matter Expert of Regional Denial Committee which reduced upfront denials through the review of data which supported the work of local Revenue Cycle review. ALAMEDA HEALTH SYSTEMS, OAKLAND, CA Feb. 2015- Jun. 2015 Interim - Patient Admission Supervisor

COMMUNITY HEALTH CENTER NETWORK, SAN LEANDRO, CA Dec. 2013 – Feb. 2015 Utilization Review Supervisor

ELECTRONIC HEALTH RECORD SYSTEMS

LATOYA BOYETTE, MBA

102 Civic Dr. Apt 306, Hercules CA 94547 Tel. 510-***-**** E-mail: ad2w88@r.postjobfree.com Page 3 of 3

• EPIC (Kaiser Permanente) and Cerner (Chinese Hospital, Adventist Health/Lodi) AWARDS & CERTIFICATIONS

• People Pulse Top Performer Award, Kaiser Permanente – 2022

• Middle Management Certification, Kaiser Permanente - 2017

• Project Management Certificates, Learn It, San Francisco - 2012 – 2013

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