GABRIEL OLIVER

General Manager

**** ******* *****, *********,

PA 18020

610-***-****

American

ad2w83@r.postjobfree.com

Nov 25, 2003

S K I L L S

L A N G U A G E S

English — Native

Experienced General Manager with a

proven track record of successfully

leading teams and driving business

growth. Skilled in strategic planning,

operations management, and

implementing effective sales and

marketing strategies.

· Leadership

· Team Management

· Budgeting

· Project Planning

· Problem Solving

· Communication

· Negotiation

· Decision Making

· Strategic Thinking

· Time Management

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E X P E R I E N C E

General Manager Jul 2023 — Jan 2024

The Maxx Fitness Clubzz Bethlehem, PA

Assistant Manager May 2023 — Jul 2023

The Maxx Fitness Clubzz Bethlehem, PA

Front Desk Feb 2023 — May 2023

The Maxx Fitness Clubzz Bethlehem, PA

Front End Associate Nov 2022 — Jan 2023

Giant Food Stores Bethlehem, PA

E D U C ATION

Diploma Jun 2018 — Jun 2022

Freedom High School Bethlehem, PA

R E F E R E N C E S

Vincent Fernandez, Former Manager at The Maxx Fitness Clubzz, Bethlehem. Tel:610-***-****. Relationship: Former Manager Sara Pilch, Front Desk at The Maxx Fitness Clubzz, Bethlehem. Tel: 610- 984-5607. Relationship: Employee

Austin Sumner, Manager at Primo Produce, Pennsylvania. Tel: 610-944- 2584 Relationship: Childhood Friend

Justin Acevedo, Barber at Hone and Strop, Pennsylvania. Tel: 347-***-**** Relationship: Family Friend

Conscientious Manager well-versed in guiding operations and motivating team members.

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Communicates clear company vision and holds team members accountable to drive results and remove barriers and obstacles.

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Driven worker utilizing flexible leadership style to foster team member engagement.

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Monitored team member performance, conducting evaluations and recommending promotions.

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Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes.

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Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.

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Analyzed and optimized sales, marketing and promotional strategies using industry expertise.

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· Scheduled shifts to minimize labor costs and drive productivity. Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

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· Maintained safe work environment for employees, vendors and customers. Addressed and resolved customer inquiries and complaints to restore satisfaction.

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Walked department regularly to determine needs and proactively delegate tasks

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Responsible for providing the first positive impression of the Maxx Fitness facility

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Interact with customers by telephone and in person to provide information about our memberships and services

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Check to ensure that appropriate changes were made to resolve customers' problems

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Complete membership forms, prepare change of address records, or issue service discontinuance orders, using check-in computers

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· Contact customers to respond to inquiries

· Maintaining a clean facility

Promptly, at the start of the shift, the team member will review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with Personal Protective Equipment (PPE) requirements, and otherwise prepare for duties.

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· Block aisles, set-up checkout areas, and set-up displays as needed.

· Provide exceptional customer service.

Tally items, take money, and make change. Bag items and put bags into carts whenever necessary

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Contact this candidate