Nichole Denton

Las Vegas, NV *****

702-***-****

ad2w7r@r.postjobfree.com

Objective -

To utilize my customer service skills, experience, education, and enthusiasm in all aspects of the customer service industry. To expand, grow, and lead by example through any job or project I obtain.

EXPERIENCE

Comoto Family of Brands, Las Vegas - Customer Support Team Lead MAY 2021 - PRESENT

● Assisting teammates in customer facing to the best of their ability while meeting accountabilities, goals, and metrics created by leadership. RevZilla.com, Las Vegas - Customer Support Geek

NOVEMBER 2019 - May 2021

● Assisting customers place orders, returns, exchanges, etc.

● Learning and growing in the Comoto Family of Brands.

● Engaging with customers and providing great customer service in a timely manner.

● Excelling in my accountabilities and metrics as a Support Teammate. Zappos.com, Las Vegas - Zappos Theater Retail Operations Manager JUNE 2019 - OCTOBER 2019

● Ensuring the Zappos Theater ran smoothly from the merchandise standpoint.

● Assisting staff with day to day obligations in the venue.

● Ensuring venu artist’s merchandise is accounted for and ready for their residency.

● Working side by side with the artist's vendors to collaborate merchandise arrival/departure.

Zappos.com, Las Vegas - Zappos Theater - Team Lead SEPTEMBER 2019 - JUNE 2019

● Communicating, delegating, training, and providing leadership to teammates who were on the Zappost Theater Team while assisting in customer facing to “Deliver WOW Through Service '' to the best of their ability while meeting accountabilities and metrics created by leadership.

● Providing great customer service for both internal and external customers to the Zappos Theater.

Zappos.com, Las Vegas - Customer Loyalty Team Lead NOVEMBER 2015 - JUNE 2019

● Assisting teammates in customer facing to “Deliver WOW Through Service '' to the best of their ability while meeting accountabilities and metrics created by leadership.

Zappos.com, Las Vegas - Customer Loyalty Team - Phones & Live Chat Support

APRIL 2012 - OCTOBER 2015

● Assisting customers place orders, returns, exchanges, etc.

● Engaging in customer service and “WOWing” each customer. Bright Horizons Family Solutions, Las Vegas- Administrative Assistant NOVEMBER 2010 - NOVEMBER 2011

● Enrolling families into the age appropriate program and engaging in customer service.

● Ensured the front office was secure.

EDUCATION

Lincoln Christian University, Las Vegas

JANUARY 2009 - JANUARY 2013

Shadow Ridge High School, Las Vegas - High School Diploma JUNE 2007