Front Desk Customer Service

LILIA ALVARADO

***** ** *** ** ********* FL · 786-***-****

***********@*****.***

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

08/2000 – PRESENT

PARAPROFESSIONAL-AFTERSCHOOL CARE GIVER, W.R Thomas Middle School

Assisting students in achieving academic success

Working with students who may be aggressive or disruptive in class

Behavior support which includes physical management (trained)

Personal care

Social integration

Consultation and collaboration with Special Education and Regular Education

Teachers as well as related service staff

Any and all other duties as may be assigned.

06/2020 – 07/2021

Remote Customer Service Agent – K-Force-REEMPLOYMENT ASSISTANCE PROGRAM FOR THE DEPT. OF ECONOMIC OPPORTUNITY (DEO) UNEMPLOYMENT COMPENSATION OFFICE.

Claimant Benefits

Processes UI claims under applicable laws, determines eligibility for UI, working with claimants to resolve issues, reviews contested claims for possible redetermination, process and claim benefits for claimants.

Fraud Reporting

Report improper benefit payment and UI applications; refers callers to anti-fraud and identity theft resources; where they prepare cases for prosecution.

05/1991-08/2000

Leasing Agent/Refund and Collections Processor - United Property Management

Leasing Agent

Greeting potential renters and guiding them on tours of available units.

Following up on leads for potential renters, Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified, Collected application fees and deposits and kept accurate records of all financial transactions, Also collected rental payments. Coordinated move-ins, Completed lease packages for each rental.

Coordinated move-outs and inspections.

Wrote work order requests and followed-up with residents.

Refunds & Collections Processor :

Provided clerical and administrative support to ensure effective, efficient and accurate financial administrative operations for assigned communities. Specifically monitor certain aspects of the move out and resident transfer process, sent out refunds to former residents upon move out.

Accurately calculating move out charges, and reporting information to the credit bureau.

worked with the 3 credit reporting agencies and reported or removed adverse/derogatory

credit history to the credit reporting agency for former residents

4/1990-5/1991

Front Desk Receptionist – Dean Whitter Reynolds Brokerage

Clerical tasks within an office setting supported daily operations, duties included answering and transferring phone calls to employees.

Sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff

EDUCATION

06/1981

High School Diploma 4.0

Las Vegas Senior High

SKILLS

Strong customer service skills

Knowledge of office practice and procedures

Strong attention to detail

Excellent analytical, organizational skills and communication skills.

Proven ability to prioritize and handle multiple tasks in a challenging environment

Contact this candidate