Christie Payne

Peachtree Corners GA *****

ad2w7d@r.postjobfree.com

+1-470-***-****

Work Experience

BAKKT Customer Service and Engagement Travel Advisors - Remote, GA October 2022 to Present

• Responsible for assisting with inbound customer inquiries related to placing new travel bookings or servicing existing travel bookings as requested by customers

• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, Hotel reservation etc.

• Requests to cancel or change bookings when requested by Reward Members

• Provide site navigation assistance to customers who are new to self-booking online

• Report issues that have surfaced by the customer, including complaints, site production issues, etc.

• Deliver excellent customer support through various channels i.e., voice, email, and chat

• Monitor and service open issues through completion

• GDS Galileo, Amadeus and SABRE

Facilities Coordinator (Contract) BlueSky Resource Solutions

Nthrive - Alpharetta, GA September 2021 to June 2022

•Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

•Served as point of contact for internal and external customers seeking support and information.

•Managed minor appliance issues and scheduled repairs.

•Prepared action plans to establish procedures for various emergency situations.

•Directed vendors, facilities staff and service providers as required to create an efficient and non-disruptive work environment.

•Provided support and services related to mail and deliveries.

•Process vendor invoices use SAP, salesforce and coup.

•Assisted with meetings and conference room reservations.

•Reviewed and oversaw construction and renovation projects.

•Oversaw facility space leasing and kept peace among units.

•Ordered, maintained, and distributed supplies and inventory.

•Developed and oversaw budgets for facilities and worked within cost restraints.

•Prepared reports and schedules with accuracy.

•Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.

Office Coordinator Robert Half (Temporary)

Morgan Stanley – Atlanta, GA June 2021 to September 2021

•Delivered clerical support by managing a range of routine and specific requirements.

•Efficiently supervised filing, sorting, and overseeing incoming and outgoing mail.

•Interacted with customers by phone, email, or in-person to provide information.

•Monitored vendor accounts and product updates to verify competitive pricing.

•Routed correspondence to facilitate timely communication between team members, customers, and vendors.

Facility Coordinator/Office Administration

Colliers International Atlanta Ga, February 2020 to July 2020

•Fixed minor issues in appliances or arranging for repairs when needed.

•Ensured compliance with health and safety regulations.

•Removed hazardous materials from all areas accessible to employees and guests.

•Arranged for regular maintenance of equipment and internal systems (e.g., heating system, alarms, security cameras)

•Designed and oversaw the schedule for cleaning and disinfecting the building.

•Monitored activities that happen outside the building, such as proper waste disposal and recycling.

•Conducted market research and compared costs and benefits when evaluating new vendors.

•Maintained an updated record of invoices from external.

Site Supervisor/Facilities Coordinator (Rioch) 2018-2019 &2000-2005

Zurich- Atlanta,

•Functioned as an interface with clients, visitors, and guests.

•Invoiced accounts and interacts with customers and various business units to maintain an acceptable work environment.

•Assisted in the daily management of assigned facility by reporting and escalating facility related issues.

•Process invoices use SAP for Vendor Billing

•Managed and maintained facility management tasks as assigned.

•Provided support for meetings and conference room reservations as needed and directed.

•Assisted with the coordination and scheduling of maintenance activities.

•Managed the videoconferencing needs for the office, including managing the schedule for VC rooms and external facilities, planning, and executing test calls, ensuring the VC systems are active at time of meetings.

•Data center or network operations center experience

•Managed shipping and receiving warehouse and mailroom.

•Managed reception and switchboard department.

Sr. Receptionist/ Switchboard (Ricoh) Promotion

Ricoh-Zurich NA - Atlanta, GA February 2016 to February 2018

•Welcomed visitors by greeting them, in person or on the telephone; answered or referred inquiries.

•Management travel arrangements for corporate business Travel.

•Directed visitors by maintaining employee and department directories giving instructions.

•Maintained security by following procedures; monitoring logbook; issuing visitor badges.

•Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.

•Charged expenses to accounts and cost centers by analyzing invoice/expense reports, recorded entries.

•Process invoices use SAP and sales Force

•Paid vendors by monitoring discount opportunities, verifying federal ID numbers.

•Maintained accounting ledgers by verifying and posting account transactions.

•Verified vendor accounts by reconciling monthly statements and related transactions.

•Maintained historical records by microfilming and filing documents.

Patient Registration Coordinator

Children's Healthcare of Atlanta - Atlanta, GA August 2007 to March 2015

•Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.

•Confirms insurance coverage and obtains authorizations if applicable.

•Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).

•May observe and interact with patients upon check-in and notify clinical staff for immediate intervention if indicated.

•Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, helping, relaying messages, and other services that patients and families may require.

•Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient’s primary care provider and/or specialists, as necessary.

Travel Agent One Travel September 2005 to January 2007

• Advanced customer service skills including professionalism, respect, empathy, friendly disposition, cheerful outlook, and patience

• Situational judgment skills

• Strong verbal command of English with ability to communicate clearly and articulately

• Good written communication skill

• Excellent computer, technology, and Internet skills with ability to navigate multiple screens and perform basic computer troubleshooting

• Cognitive ability to learn and process current information and choose appropriate action with GDS systems Worldspan, Sabre and Amadeus.

• General knowledge of world geography.

Education

Meadowcreek High School 1989-1992 Norcross Ga, CVAE Diploma

Rose State College Midwest City Ok, 2002-2003 Business Administration

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