Objective: Direct Support Professional looking for a challenging position with room to grow. Work well independently and with a team.

Joyce Oliver

*** *********** **, *********** **, 01108 413-***-**** ad2w77@r.postjobfree.com Core Skills

● Certified Phlebotomy Tech

● CPR/ AED; BLS certified

● Over 100 successful venipunctures

● Proficient in Microsoft Word & Excel

● Passed The Crisis Intervention Class

EDUCATION

Goodwin College, East Hartford, CT April 2017 Certificate of Science, Phlebotomy GPA: 4.0 100 Successful Venipunctures

Key Courses; Medical Terminology, Anatomy and Physiology, Lab Services Educated in following CLSI procedures:

● Bleeding times Blood cultures Special handling EKG's

● Transport and processing of specimens Complications Blood pressures ICD-10 coding ● Special non- blood collection procedures Professionalism Ethics and Law Confidentiality ● Quality assurance and universal precautions infection control CURRENT CERTIFICATIONS

NHA National Certification as a Certified Phlebotomy Technician (CPT) (April 2017) BLS; CPR/AED- American Red Cross BLS Provider, MAP Certified INTERNSHIP EXPERIENCE (or CLINICAL ROTATIONS as appropriate) ECHN- Eastern Connecticut Health Network, Vernon/Manchester/Glastonbury, CT

● Performed over 100 successful blood draws including multi-sample needle venipuncture, winged infusion set venipuncture, and hand draws venipuncture on a diverse population of various ages.

● Conducted and informed patients of proper collection procedures for non-blood specimen ● Processed specimens with appropriate barcode labeling with own credentials and time of draw/centrifuging ● Performed verification of patients

Restock phlebotomy equipment

PROFESSIONAL WORK EXPERIENCE

Holyoke Medical Group 3/28/2022 - Present

Call Center Rep

Chicopee MA, 01020

● Answering high volumes of calls

● Verifying insurances through Mass health, Gateway

● Providing accurate and consistent information.

● Providing quality customer service and support

Springfield Mass,01109

Med Passer April 2021 - April 2022

MHA

Med Passer

● Responsible for making sure residents receive their meds on time

● Transcribing meds into MAR

● Calling in refills to pharmacy

● Communicating with staff and nurses when needed.

● Verifying and posting doctor’s orders.

Longmeadow Mass,01106

Direct Support Staff January 2020 - April 2021

The May Institute

Direct Support Staff

● Helped supervise elderly women with mental health issues and, autism in a residential setting. ● Took ladies to doctors appointments, outings, also out to eat.

● Administered medication, prepared cooked meals, etc;

● CPR Certified

● MAP Certified

● Logged in communication and personal books

Springfield Ma, 01109

Residential Supervisor June 2018 - December 2019

Children’s Study Home

Residential Counselor

● Help supervise teenage children with some mental health issues

● Took residents out on outings and also took residents to doctor’s appointments etc;

● Administered medication to residents

● Human rights Officer

● CPR Certified

● MAP Certified

● Meet with DCf worker, took residents to court

● Did home visits with some residents

Montgomery Al, 36111

Certified Phlebotomist August 2017 - April 2018

Baptist Medical Center South

ER Phlebotomist

● Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

● Follow infection - control and safety procedures in carrying out daily phlebotomy functions.

● Prepared blood- collecting equipment, draw blood, and safely store and transport samples. ● Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

● Work collaboratively with patients, healthcare providers, and patient support departments to ensure a high quality of service.

Wilbraham Ma, 01095

Bus driver June 2013 - December 2016

Vanpool Transportation Wilbraham Ma,

Bus Driver

● Transport Children to and from school as well as field trips

● Responsible for strapping wheelchairs down

● Trained others on strapping chairs down correctly

● Operated equipment

Springfield Ma, 01109

Medical Assistant

Dr. Alan Lareau September 2011 - June 2013 Medical Assistant

● Scheduled appointments for patients

● Field paperwork

● Took vitals, also administered injections

● Various office duties

● Filed insurance claims using ICD9

Springfield Ma, 01151

Customer Service Rep

First Notice, Call Center July 2009 - October 2010 Customer Service Rep

● Processed insurance claims

VOLUNTEER EXPERIENCE/RECOGNITION/PROFESSIONAL MEMBERSHIP

● Received a certificate in Medical Assistant from American Career Institute

● Received a certificate in Customer Service from Holyoke Community College

● Received a certificate and certification in Phlebotomy form National Healthcare Association ● Received a certificate for completing the Medisoft program

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