Carrah Beilfuss

Email: ad2w52@r.postjobfree.com

Phone:414-***-****

Education:

GED Jun 1996 – Jun 1997

Lehman Center - Minneapolis, MN

Work Experience:

OAK BEND MEDICAL CENTER

Customer Service / Medical records/ Team lead September 2017 to June 2018

Receiving incoming request via, Inbound calls, emails, and mail to Process ROI specifically medical record request in a prompt manner with accuracy. Providing customers with the highest quality product and customer services. Date stamp all request and highlight pertinent data to facilitate processing. copying/scanning medical records. Handle any concerns involving any potential hippo violation. Making outbound follow up calls. Training new hire. Insurance verification calling providers to verify insurance. Updating patient information. Outbound calling to remind patient of appointments. Scheduling, rescheduling, and cancelling appointments.

Readers Digest - Milwaukee, WI Nov 2015 – Jul 2017

Receptionist / Administrative

Greet customers have them sign in. Page employees if needed. Process incoming and outgoing

mail scanning incoming mail using excel spreadsheet notify recipient of mail. Keeping office tidy,

Answering and transfer calls to specific person or department. Coordinate and prep conference room

for meetings.

WFA Staffing - Milwaukee, WI Sep 2013 – Sep 2015

Receptionist- Morris Midwest

Inbound calls from customers who need CNC machines repaired or questions regarding invoices.

Using IM to notify department with a brief description of nature of call, message. Processing incoming/

outgoing mail. Assisting accounting with invoices, and accounts payable by email or Mail. Coordinating

meetings, creating word/ excel docs creating labels using mail merger, filing, scanning, copying docs,

greeting customers upon arrival, Keeping office tidy. Ordering office supplies.

Interactive Health Solutions - Arlington Heights, IL Aug 2011 – Jul 2012

Customer Service, Scheduling, Administrative

Scheduling appointments for patients to have blood drawn at blood facilities. Assisting Patients with

instructional paperwork on directions, preparations for blood draw. Emailing or mailing out Invoices,

verify and update patients contact information. Meeting quotas or deadlines, transferring calls to nurse

for results or escalations. Maintain records of daily call volume communication, any escalated calls,

and follow up on any disputes with billing or complaints. Comply with Hippa regulations.

Maximus/Randstad - Milwaukee, WI Sep 2010 – Jul 2011

Administrative, Intake Coordinator

Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

Refer applicants to job openings, Job fairs. Interview and investigate applicants for public assistance

to gather information pertinent to their applications. Upkeep of records assigned cases, and prepare

required reports. Keep records of assigned cases, and prepare required reports Data Entry. Maintain

records of daily data communication transactions, problems and remedial actions taken. Verify the

accuracy and validity of data entered in databases; correct any errors. Interview benefits recipients at

specified intervals to certify their eligibility for continuing benefits.

UnitedHealth Group Bloomington, MN Feb 2008 – Aug 2010

Data Entry

Eliminated outdated records by scanning information received via email or mail. Conduct audits,

providing feedback to reduce errors and improve processes and performance of all verified information

such as license, credentials, contact information, contracts with Medica, Medicaid, and other health

plans that were in network or out of network, updating office location if needed into the database was

current for doctors and accurate. Worked with contract fee schedule for billing department. Update if

doctor was accepting new patients. Contracts, billing codes changed often changed daily so details

were of essence.

Echelon Telecom Minneapolis, MN Jan 2004 – Jan 2008

Order Processor II

Responding to customers via Email and phone in regards to phone service carrier changes. Meeting

and exceeding deadlines to disconnect customer's phone and internet service so that the customer

can transfer to the new phone company. Updating billing contracts worked with company systems

such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Accomplishments Increased office organization by developing more efficient filing system and

customer database protocols. Quality Communication Interacted with 50+ affiliate stations in US

ensuring reliable and high-speed delivery to residential and small business customers. Obtained

scanned records and uploaded them into the database. Organized forms, made photocopies, filed

records and prepared correspondence and reports.

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