Dominic Franco

361-***-**** Corpus Christi TX ad2w4s@r.postjobfree.com http://www.linkedin.com/in/Domfranco

IT Help Desk & Support

Communication Results Driven Conflict Resolution

Highly motivated and versatile professional with a unique skill set and diverse background as an accomplished entrepreneur, leader, and U.S. Veteran. Led, owned, and operated ecommerce business and personal training venture which ultimately led to newfound passion of IT while building out of website. Knowledge of HTML, CSS, and basic web development. Exceptional skills with customer service, problem-solving, attention to detail. Consistently demonstrates strong work ethic, determination, and commitment to excellence. Educated in CompTIA A+ and Security+,

PROFESSIONAL HIGHLIGHTS

●Customer-Centric Approach: Successfully built a loyal customer base by prioritizing exceptional customer service, addressed inquiries promptly, and resolved issues with a focus on customer satisfaction.

●Team Building: Successfully built and managed diverse teams by fostering a culture of trust, camaraderie, and mutual respect, which contributed to overall team cohesion and productivity.

●Flexibility: Developed the ability to quickly adapt to changing circumstances, whether it be evolving market trends, unexpected challenges, or dynamic military situations.

EXPERIENCE

LFTVET 07/2017 - Current

Founder & Owner

●Proficient in HTML, CSS, and fundamental web development for the customization and upkeep of ecommerce website.

●Utilized customer support tools and ticketing systems to effectively manage and address customer inquiries and issues.

●Analyzed marketing techniques and formulated strategies to boost participation and augment financial revenue.

●Performed qualitative and quantitative market research to improve customer relations, satisfaction, evaluated demographics, and determined advertising effectiveness.

●Knowledge of diverse digital marketing tools including, Google Analytics, Google Ads, Facebook Ads Manager, etc., for performance tracking and optimizing marketing initiatives.

●Collaborated with web management, email marketing, and social media campaigns as needed.

●Drive and support supplier management and monitor supplier performance to drive process, service, quality, and/or financial improvements.

●Experience in using CRM systems to manage customer information and track interactions.

●Provided entrepreneurial skills with which I find solutions to lingering business challenges, and/or improve on an already discovered solution to the challenge.

●Managed multiple responsibilities, from sales and marketing to website management, while meeting deadlines and prioritizing tasks.

●Understanding of online payment processing systems and security measures.

Training Lab 06/2012 - 07/2018

Personal Trainer, Corpus Christi, TX

●Designed and implemented successful marketing campaigns for conventions and social media

●Remained flexible and adaptable to better serve my clientele.

●Modified lessons for individuals when necessary.

●Brought forth a positive work-ethic and a commitment to helping clients achieve success.

●Worked to evolve social media strategies, while also staying current.

●Achieved 95% client retention through effective communication, motivation and accountability.

U.S. Army 05/2002 - 05/2010

Infantry, Artillery, Supply, Fort Sam Houston, TX

●Made recommendations or respond appropriately to correct security deficiencies.

●Maintained accurate records of inventory and financial transactions, ensuring accountability and compliance with regulations.

●Managed a supply section responsible for ordering, receiving, storing, and issuing of supplies and equipment worth over $10M.

●Approached and solved problems with initiative and sound judgment.

●Coordinated with higher headquarters and logistics agencies to ensure timely delivery of supplies and equipment.

●Provided helpdesk support and troubleshooting assistance to users for hardware and software issues.

●Utilized automated systems to monitor the movement of materials and parts through the production process.

CERTIFICATIONS

ACI Learning, San Antonio, TX

Security+, Network+, CompTIA A+, ITIL (In progress), Exp Grad: 3/24

References

Sgt Major Brian Gonzales. 361-***-****

U.S. Army

Sgt. Major Hector Sanchez. 619-***-****

U.S. Marines

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