Shannon Sheets

Customer Service/Bartending/graphic design

Kings Mountain, NC 28086

ad2w4m@r.postjobfree.com

+1-864-***-****

professional with 9+ years in Bartending as well as Management, Web development, leadership, logistics, administrative services, customer satisfaction and attention to detail. Diplomatic, articulate and creative with proven ability to solve difficult business problems. Well-organized friendly reliable professional with solid background in customer service on many levels. Well developed communication and problem-solving skills with the ability to resolve difficult tasks. Willing to relocate to: Kings Mountain, NC - Gastonia, NC - Charlotte, NC Authorized to work in the US for any employer

Work Experience

Bar Manager/Bartender

Applebee's - Shelby, NC

June 2018 to Present

Bartending, mixing drinks, customer interaction, money handling. Menu knowledge, POS transactions, customer service.

• Worked in a fast paced and high volume restaurant and dining establishment

• 8 years of experience with preparing alcoholic beverages and cocktails

• Implemented drink and food safety procedures and regulations

• Greeted guests

• Checked customer Licenses and identification

• Prepared glassware

• Prepared bar, restaurant, and dinner service

• Opened and closed restaurant and bar

• Handled a high volume of customers regularly

Bartender

Centerplate - Gastonia, NC

April 2021 to September 2021

Sports and Event Bartending in a fast paced high volume sports stadium! Ability to handle variety of tasks while serving guests!

Multi level bartending from events, parties, private bars. Beer, wine, liquor. Customer service, money handling, multi customer drinks. Mixing, pouring, flair, showcase bartending cocktails and signature drinks. Close attention to detail. Register systems, intoxication training. Personable, dependable, great attitude, thrive in high volume bar situations

Bar Manager/Bartender

Joes Crabs Shack - Greenville, SC

April 2018 to July 2019

Bartending, mixing drinks, customer interaction, money handling. Menu knowledge, POS transactions, customer service.

• Worked in a fast paced and high volume restaurant and dining establishment

• Worked lunch, dinner, graveyard, and closing shift

• Many years of experience with preparing alcoholic beverages and cocktails

• Implemented drink and food safety procedures and regulations

• Greeted guests

• Checked customer Licenses and identification

• Prepared glassware

• Prepared bar, restaurant, and dinner service

• Opened and closed restaurant and bar

• Handled a high volume of customers regularly

• Welcomed guests as they arrived

• Worked at a restaurant

• Took orders

• Served food

• Checked on guests frequently

• Bussed tables

• Set up payments by POS

• Kept the restaurant clean and sanitary

• Prepped orders

Inventory waste control profit and loss from a bar perspective Bar Manager/Bartender

VARIOUS COMPANIES AND LOCATIONS - Jacksonville, FL January 2009 to December 2018

Multi level bartending from events, parties, private bars. Beer, wine, liquor. Customer service, money handling, multi customer drinks. Mixing, pouring, flair, showcase bartending cocktails and signature drinks. Close attention to detail. Register systems, intoxication training. Personable, dependable, great attitude, thrive in high volume bar situations.

• Worked in a fast paced and high volume environment

• 8 years of experience with preparing alcoholic drinks

• Set guests at ease

• Verified customer age prior to serving

• Ran alcoholic drinks and orders for guests

• Provided cocktails, mixed drinks, and pairings for multiple dining options

• Followed food and drink safety procedures

• Performed barback duties

• Performed opening and closing duties

Technical Support Representative

Alorica - Simpsonville, SC

August 2018 to November 2018

Taking high amount of inbound calls per day for Samsung technical support. Multiline phone system. Customer service.

-problem solving

-technical support

-troubleshooting

• Verified client information

• Entered customer data into SAP

• Logged all client information

• Performed troubleshooting testing

• Performed technology maintenance and servicing

• Provided detailed documentation of all work

• Resolved computer system, hardware, and software issues General Manager

January 2011 to June 2018

General manager of a photography studio.

Sales, inventory, staffing, all day to day operations of studio. Responsible for multiple employees, products, specials. Profit and loss as well as marketing and creating new strategies for growth. Responsible for ordering, money, quotas, as well as customer satisfaction! Education

High school diploma or GED

Saint Augustine, FL

September 2000 to May 2004

Associates of Applied Science in Information Technology University of Phoenix - Jacksonville, FL

Bachelor of Arts in Graphic Design & Photography

Dale Carnegie Training - Jacksonville, FL

Skills

• INTERNET EXPLORER (10+ years)

• POINT OF SALE (10+ years)

• POS (10+ years)

• SAFARI (10+ years)

• Adobe products (5 years)

• Customer Service (10+ years)

• Money Handling (10+ years)

• Clerical (10+ years)

• Graphic Design (8 years)

• Google Webmaster Tools (5 years)

• HTML (5 years)

• Web Design (8 years)

• Photography (10+ years)

• Photoshop (6 years)

• Multi-Line Phone System (8 years)

• Data Entry (9 years)

• Call Center

• Bartending

• Mixologist

• Restaurant Server

• Waitress

• Barback

• Retail (5 years)

• Server (8 years)

• Data Entry (3 years)

• Scheduling

• Filing

• Microsoft Office

• Receptionist

• Billing

• Management

• Outlook

• Organizational Skills

• Inventory

• Microsoft Word

• Waiter

• Hostess

• Busser

• MS Office

• Microsoft Excel

• Powerpoint

• Sales

• Word

• fast learner

• training

• Cooking

• IT Experience

• IT Support

• Microsoft Powerpoint

• Serving Experience

• Adobe Dreamweaver

• Adobe Illustrator

• Google Analytics

• Help Desk

• Search Engine Optimization (SEO)

• Typography

• Web Development

• WordPress

• Computer Skills (10+ years)

• Customer Service (10+ years)

• Management Experience (10+ years)

• Adobe InDesign

• Branding

• Email Marketing

• Marketing

• PPC Campaign Management

• Social Media Management

• User Interface (UI)

• Video Editing

• Digital Marketing

• Layout Design

• Blogging

• JavaScript

• Analytics

• Adobe Acrobat

• Copywriting

• Restaurant experience

• Computer Networking

• Content Development

• Serving

• Communication skills

• Computer literacy

• Profit & loss (10+ years)

Certifications and Licenses

ServSafe Alcohol

Present

Servsafe alcohol

TABC

Present

IT help desk

Present

Food Handler Certification

ServSafe Food Handler

Present

Assessments

Customer Service Skills — Highly Proficient

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Food Safety — Highly Proficient

March 2019

Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.

Full results: Highly Proficient

Conscientiousness — Highly Proficient

March 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Reliability — Highly Proficient

March 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Memorization & Recall — Highly Proficient

April 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Highly Proficient

Verbal Communication — Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Attention to Detail — Proficient

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Retail Skills: Shelf Stocking — Highly Proficient

April 2019

Measures a candidate's ability to receive and store merchandise or product. Full results: Highly Proficient

Conscientiousness — Highly Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient October 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Active Listening — Expert

September 2019

Actively listening and appropriately responding in conversations. Full results: Expert

Food Safety — Highly Proficient

September 2019

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Technical Support — Completed

September 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Completed

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Personality: Hard-Working — Completed

April 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Completed

Receptionist — Highly Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Administrative Assistant — Highly Proficient

June 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Reliability — Highly Proficient

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Bartending — Highly Proficient

May 2019

Understanding, pouring, and mixing drink orders.

Full results: Highly Proficient

Technical Support — Proficient

April 2019

Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.

Full results: Proficient

Organizational Skills — Highly Proficient

April 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Expert April 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Expert

Merchandise & Supply Storage — Highly Proficient

April 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Sales Skills: Influence & Negotiation — Highly Proficient April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Organizational Skills

• Team Sharing through Technology Skills

• Troubleshooting proficiency

• Google Apps Proficiency

• Internet Explorer, Firefox, Safari Proficiency

• Money Handling

• POS Transactions

• Travel Coordinate

Contact this candidate