Beckie Robbins

Successful Manager/Administrator with Award-Winning Sales and Customer Service Skills Katy, TX 77450

ad2w4i@r.postjobfree.com

+1-832-***-****

Enrollment Director

Authorized to work in the US for any employer

Work Experience

Enrollment Director

Brain Balance Achievement Centers - Katy, TX

June 2022 to Present

Brain Balance is a personalized, non-medical program offered in-center or at home. The program is designed to strengthen and build brain connectivity so your child can find success in the classroom and unleash their untapped potential improving focus, anxiety, and behavior. Responsibilities include:

Initial meeting with parents to discuss their child's struggles through enrollment process. In addition, Enrollment Director for all 3 centers using Google Meets. Assistant to Project Manager

ROCKFIN COUNTERTOPS - Houston, TX

May 2021 to June 2022

Assistant Manager, Service Department

Siddons Martin Emergency Group - Brookshire, TX

February 2020 to October 2020

• Responsible for daily system and processes to include invoicing, estimating, receiving, and generating new repair tickets.

• Labor Reports - Inputting and computing technicians time and bonuses.

• Ordering and receiving parts for repairs.

• Shipping.

• Direct interaction with fire department Chiefs and Assistant Chiefs scheduling or following up on firetruck repairs and completions.

• CRM input of conversations and update statuses during repair for completion.

• Other general correspondence and forms associated with annual and semi-annual inspection of firetrucks.

Texas Sales Manager

MASA - MTS

January 2016 to December 2019

• Outside sales working remotely with the B2B and B2C Divisions presenting our membership program for prepaid medical emergency transportation.

• Self-Generated and Coordinated Events

Center Manager

BusinesSuites, Ltd

2002 to 2015

Management • Responsible and accountable for the day to day operations of an office business center

(Executive Suite) including sales, operations, client relations and team management.

• Lead teams in various locations in the Houston and Virginia area; centers consisting of 65 to 91 individual offices. Training, cross-training, professional development including holding regular team meetings to inform and share ideas.

• Individual and professional development understanding of personal profile, time-management / organizational skills, leadership skills and the ability to perform all daily without supervision.

• Served as training center for all locations nationwide.

• Maintenance of facilities up to extremely high standards of both professional businesses and Businesses.

• Managed all aspects of build-out projects within the center from the bidding process to final completion. Sales • Responsible and accountable for all sales of the center from initial contact to negotiations and close of deals.

• Generation of proposals and service agreements, and maintenance of prospect tracking (CRM).

• Responsible and accountable for all client move in/out, renewals, and client retention.

• Maintaining Pricing.

Customer Service • Interfacing with clients daily.

• Responding to client requests and complaints on a timely basis, including addressing issues that may arise from satisfaction surveys.

• Maintained excellent satisfaction surveys always.

• Excellent problem-solving skills.

Financial • Directly and solely responsible for the overall success of the office business center.

• Occupancy ranges at all locations from 90% to 100%.

• AR / AP / Collections at 99% each month.

• Bi-monthly business and financial statements reviewed and analyzed with the President and/or Controller of the company.

• Ensuring monthly billing is correct, complete, and distributed in a timely manner.

• Record set for highest EBIDA at the Chase wood location from 2001 - 2003.

• Record set for highest EBIDA at the Uptown/Galleria location from 2003 - 2013 Attributes • Honest, reliable, and drug-free with high integrity • Professional poise and grooming • High energy, enjoys direct interaction with people • Optimistic with a positive outlook / high interest in customer service • Works well in a team or as a team leader • Assertive and ability to evaluate situations and act

Achievements • 2007 - First recipient of the Can-Do Award • 2011 - Recipient of the Center of the Year Award • 2014 - Recipient of the Center of the Year Award • Extensive professional protocol training - Jan Goss

Client Service Coordinator

BusinesSuites, Ltd

May 2000 to 2002

Responsibilities included: • Answering phones for 60+ individual companies • Assist with all clerical duties for 60+ companies and any additional requests made by clients • Handled all aspects of billing to include generating invoices, A/R, A/P, and collections for all Houston centers.

• Scheduled and maintained all meeting rooms • Assist manager with sales, generation of proposals and service agreements, and maintenance of prospect tracking (CRM) • Maintain office equipment and troubleshooting technology

This position works very closely with the manager. Education

High school or equivalent

Memorial High School - Houston, TX

1980 to 1984

Skills

• Salesforce

• Data Entry

• Powerpoint

• Sales

• Account Management

• CRM

• Cold Calling

• Inventory Management

• Sales/Management (10+ years)

• MS Office (10+ years)

• Receptionist (10+ years)

• Accounts Receivable (10+ years)

• Accounts Payable (10+ years)

• Strong Organization and Communication Skills

• Phone Etiquette

• Sales Experience (10+ years)

• Upselling

• Inside Sales (10+ years)

• Customer Service (10+ years)

• Microsoft Office

• Pricing

• Outside Sales (5 years)

• Business Development (10+ years)

• Sales Management (10+ years)

• B2B Sales

• Negotiation (10+ years)

• Relationship Management

• Microsoft Outlook (10+ years)

• Administrative Experience (10+ years)

• Management (10+ years)

• Recruiting

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint

• Typing (10+ years)

• Google Suite

• Call center

• Remote Work From Home

• Google Suite

• Office Management (10+ years)

• Performance management (10+ years)

• Training & development (10+ years)

• Presentation Skills (3 years)

• Supervising experience (10+ years)

• Project Management

• Customer Relationship Management

Assessments

Office manager — Proficient

December 2019

Scheduling and budgeting

Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Inside sales — Proficient

October 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Administrative support professional fit — Proficient April 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate