Res. Mgr./Receptionist/Customer Service

INGRID J. NUYENS PERALTA

***** ****** **** **. ********, CA 93552

Cell: 323-***-****

*****@*****.***

Professional Profile

Interpersonal skills and ability to communicate effectively and diplomatically. Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team.

Able to build and maintain solid Business relationships with people of all levels of an organization.

Handle multiple tasks to completion Skill in employing independent decision making techniques while performing various job duties. Possess strong organizational, communication and computer skills. Demonstrates an ability to effectively plan, coordinate and meet deadlines of multiple projects. Customer Service background and call center experience. Bi-lingual oral and written communication skills (English/Spanish).

Skills and Accomplishments

Skilled in developing successful office procedures and maintain comprehensive accounting process that improves the efficiency of daily operations

Experienced in establishing collection plans and monitoring collection activity

Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously

Intense research of documentation for a successful collection of old and new debts

Performed random internal audit, Data Entry – Billing of Accounts Receivables

Schedules, coordinates and informs management of Vendor Proposals and Appointments

Composed internal memorandums to provide details of scheduled meeting dates and agenda outlines

Technical Skills

Proficient in Microsoft Windows and Microsoft Office: Word, Excel, PowerPoint, Quick Books, Internet Applications, 40+ WPM and 10-Key by touch

Employment History

Childcare Provider – Acton, California 09/14 to 09/23

Responsibilities: Watch and look after the children’s activities when the parents are at work or away. Pick up children from school and from activities. Supervise and help them with school homework. Establish positive relationship with the children by designing creative games, puzzles and other pastime. Engage children in home activities, reading and plays so that the children could learn and have fun at the same time. Prepare children’s meals in the absence of their parents and ensured that the children eat on time as per their daily routine. Make sure that the children enjoy their day by taking them out for walks and to parks; keep a close eye on their activities. Maintain a healthy and safe environment for the children. At times prepare children for bed. Straighten up kitchen and play areas. Enjoy being around children and helping them learn and grow.

Anza Management – JK Realty

Residential Manager/Immediate Supervisor – Lancaster, California 11/12–04/13

General Office Duties: Greet prospective tenants/residents/staff/vendors upon arrival and dismissal, answered phone lines, coded Purchase Orders/Invoices, process mail, prepared new files for prospective tenants. Showed units to prospective residents, processing applications/leases, running credit reports. Knowledge of the current availability of open units, rent prices and do whatever is was necessary to obtain 100% occupancy. Monitoring of lease expiration dates, complete lease renewals and rent increases. Resident Relations: Collected rents and handled delinquent accounts, Move In and Move Out procedures, handled 3-day notices, completed eviction proceedings when necessary, customer service, resident relations, monitored/enforced all safety procedures for all residents/staff/vendors/visitors and attend various community functions, marketing and posting vacancies on-line, ordering office supplies. Reports: Meet all deadlines with the reporting: annual budget preparation, monthly variance reports, delinquency reports and expense control. Emergency Contact Duties: Handled on-call emergencies including: maintenance emergencies, noise/lease violations. Responsible for calling security/police if necessary and completing incident reports. Daily bank deposits, process maintenance work orders and maintaining all filing for vendors and residents. Collect and process receivables, and support management. Supervised staff in positions of custodian, maintenance and leasing agent. Submit time sheets to payroll department. Investigated, prepared and submitted proper reporting of all accidents, claims and emergency situations.

Excel Residential Inc. – JK Realty

Residential Roving Manager - Palmdale, California 07/12 to 11/12

First assignment Assistant Supervisor for 8 properties totaling 239 units in the Palmdale District, assisted in supervising a total of 13 employees. Duties included the Residential Portfolio Recap, drove to the 8 different properties for walk-thru for apartment readies and making sure the properties were cleaned and well kept for our prospective tenants and our current residents. Responsible for interviews, running credit checks, hiring Maintenance and cleaning personnel. In Lancaster, California managing 164 units. Making numerous of rent deposits posting in Yardi Voyager 6.0 system, taking rents deposits to the bank. Serving 60 day to move out notices, 3 Day to pay rent or quit, 24 hour to enter dwelling, evictions, move-in and move-out reports, court appearance when necessary. Update Weekly Report and Collection List for property supervisor. Placing calls to scheduled vendors for our property vacancies. Created flyers and post for apartment rentals on Craigslist.com for every day announcements.

Bank of America

File Clerk II - Via PeopleQuest Inc. (temporary position) - Los Angeles, California 08/11 to 03/12

Primary responsibilities included the maintenance of an up-to-date retrieving and prepping files for imaging system, data entry, copying, used software of tracking system and prepared files to be sent to offsite storage and arranged for files to be retrieved from offsite storage, distributing and posting mail, scanning, merging files, and performing various administrative special projects and clerical duties on Trade Line, Trade Flow and Flagscape computer system as requested by president or vice president of the Bank.

Crossroads Management Property Inc.

Bookkeeper - Accounts Receivable Clerk - Hollywood, California 04/01 to 06/09

Responsibilities include all activities in the accounts receivable function for a portfolio of properties spread over 15 communities in greater Los Angeles, County for residential and commercial units. Recorded rents in both Quick Books and Excel updating spreadsheet and word processing programs on all commercial and residential tenants while working closely with management for the update of all Rent Rolls for each property and on the monthly rent receipts. Used computer terminal to enter, modify, or retrieve data; prepared and balanced deposit slips of checks as required, wrote out receipts for cash and check fees collected for parking cards, for leases, applications, rent deposits, security deposits, bank deposits. Prepared and sent out notices; assisted in payroll when necessary; assisted in entering online property taxes; and statistical duties, such as 3 day notices (pay rent or quit) and 30 day notices (rent increases), annual certifications. Managed collection activities such as calling and sending follow-up inquiries negotiating with past due accounts and maintained accurate records. Interviewed credit applicants to obtain personal data for credit reports and reviewed credit data to evaluate approved or denied applications. Contacted former employer to verify employment and references of prospective tenants. Responsible for leasing commercial, warehouse/storage, parking and office space, responsible for tour route for prospective tenants. Generated rental agreement and or lease, interpreted and explained Lease agreements to our Spanish speaking tenants. Duties among customer service included greeting and assisting guest/visitors and couriers, ascertain nature of business and conducted guest/visitors to appropriate personnel. Answering and directing busy multi-line telephone, filing, and photocopying, faxing and maintained office inventory supply. Worked with vendors to find the best price. Sorted and opened all incoming mail and routed appropriately. Prepared and maintained files and other records; performed other related duties as assigned or requested by supervisors or resident managers. Responded to routine procedural and directional inquiries; Responded to all service requests from our commercial and residential tenants, generated a work order and routed to our service staff department for prompt processing via 2-way radio communications.

George Elkins Property Management Company

Resident Manager/Marketing - Los Angeles, California 04/93 to 11/99

Responsibilities show and rent apartments. Administration and negotiation of the rental and leasing contracts pertaining to the assigned property. Advertised rental marketing to Westside Rentals, LA Times, La Opinion news paper. Handled accounting issues on a daily basis, collected rents and other monies owed, updated spreadsheet for all residential tenants. Maintained petty cash log and receipts. Made sure daily bank deposits of all monies collected were made. Handled administration and record keeping by preparing and distributing notices (enforcement of rules; court actions, etc.); Interviewed prospective tenants, verified employment and credit history, conducted inspection of units (move-in/move-outs). Contacted vendors to schedule all work needed for rent ready units. Walked vacant units regularly to ensure they were clean and ready to show. Maintained acceptable occupancy level of complex. Served 3-day notices and appeared in court for all evictions when necessary, handled and resolved resident concerns, supervised maintenance staff, assistant manager and coordinated with outside contractors/vendors doing property repairs. Overall operation of the property and the day-to-day implementation of policies & procedures that ensure a well-managed and maintained building.

Somerset Homeowners Association

Receptionist/Front Desk Clerk (Part time position)- Beverly Hills, California 02/95 – 03/97

Handled heavy incoming telephone traffic. Provided administrative support and project coordination for our general office manager. Made sure all work orders were properly distributed. Kept track of all packages delivered by couriers were logged in. Enforce property rules. Kept track of camera surveillance monitors, Provided information to our 102 unit building for our HOA owners, guest or visitors.

Education

Certificates and Training

Allied real estate schools

Real Estate Principal Course – Certificate

Real Estate Practice Course – Certificate

Legal Aspects of Real Estate - Certificate

Los Angeles City College

Medical Terminology I, II & III – Certificate

Los Angeles City College

Quick Books Fundamentals Certificate

Los Angeles City College

Bookkeeping / Accounting Analysis

& Concepts Certificate

Los Angeles Valley College

Calligraphy

H & R Block

Income Tax Certification

Automotive Dealership Business School

DMV Clerk Training Certification

Victory High School

High School Diploma

United Education Institute

Medical Assistant Certification

Los Angeles City College

Managing Real Estate Property Certification

Kaiser Permanente Hospital

File Clerk Training Program Certification

Los Angeles Unified School

Nursing Assistant

Los Angeles Unified District

Regional Occupational Program

Bank Proof Machine Operator

References available upon request

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