Juanita Ransom-Ashmon

ad2w3z@r.postjobfree.com: ad2w3z@r.postjobfree.com

301-***-**** (H) 301-***-**** ( C )

EDUCATION: American University-Washington, DC-Criminal Law-undergraduate-1 year Trinity Washington University-Washington, DC-Criminal Justice-undergraduate-1 year

CERTIFICATIONS: CompTIA A+ CE, MCP CE, MCTS CE, Security+ CE, ITIL V3-T1, Dell Hardware, HP Hardware, Citrix Administration, CNA-(Certified Network Administration)

SUCCESSFULLY COMPLETED MY CE CERTIFICATIONS at: VARIOUS TECHNICAL SCHOOLS WITHIN THE DMV AREAS HOSTED BY PROMETRIC IT: FINANCIAL/EDUCATIONAL SPONSORS FOR IT CERTIFICATIONS WITHIN THE DMV. I ATTENDED THE LOCATIONS IN SILVER SPRINGS, MD. IF NECESSARY, ANY POTENTIAL CONTRACTING AGENCY IS FREE TO CONTACT THIS COMPANY FOR VERIFICATION OF MY TECHNICAL CERTIFICATIONS

CLEARANCE HELD: Current DoD TS/SCI

Willing to commute within the LOCAL METRO Accessible Areas (DC, Silver Spring, MD, Bethesda, MD, Rockville, MD, Crystal City, VA, Roslyn, VA, Arlington, VA, Alexandria, VA)

OVERVIEW: I am customer service savvy; currently fully federal compliant; also, TS cleared /currently active; but face being selected because of my past semi-retired status. I am seeking to become actively employed again; because COVID restrictions have changed the mandate of being a member of a hybrid staff; therefore, I am willing to be on-site daily and can adapt to both indoor and outdoor mandates required with my line of work, duties, and responsibilities. Also, I am willing to accept being paid for 6 hours to accommodate financial issues for my employer but will stay on board for an 8 hour daily commitment to accommodate the client’s requirements.

Overall Experience: Managing large volume PC’s & Laptop deployments in an Enterprise environment to include over 19 years of experience with deployment of OS upgrades/data migrations on customer pc’s to include coordinating on equipment handoffs during new hire onboarding and customer off boarding processing completing Service Now Tickets reflecting each type of process; IMAC duties and Asset Management/Surplus duties and responsibilities as a Deployment Project Manager for 7 DoD projects as well as in my overall duties and responsibilities outside of services as a project manager, and have re-developed on a new platform and technology used in my work environments in order to apply communication and problem-solving skills to actively assist the business on issues related to the design, development, deployment and operation of IT solutions. I apply communication and problem-solving skills to actively assist the business on issues related to the design, development, deployment and operation of IT solutions everywhere I have been employed.

Skilled in IT Project Management- Serving on and Interstate Project Team as a systems migration and deployment manager, I have 7 years of successfully completed and closed IT Deployment Projects; Educate and train customers on guidelines and processes as needed and develop training content (webinars, documents, videos) and execute online and onsite training. Contribute to the vision and execution of “micro-learning” adoption across the organization; educate and train customers on guidelines and processes as needed and develop training content (webinars, documents, videos) and execute online and onsite training; contribute to the vision and execution of “micro-learning” adoption across the organization; I have successfully conducted IT training for 12 to 30 technicians on every site while serving as Project Manager during the course of time working on my DoD stateside deployment projects; I have continually demonstrated my analytical and problem solving skills & strong interpersonal and communication skills, and can work with people at various levels of the organizations where I was employed. Do to my seasoned accomplishments, I have developed my exceptional customer service skills alongside the willingness to train incoming team members and new hires as needed and as requested by all of my employers.

OVERALL TECHNICAL SKILLS:

Knowledge of IT operational principles, concepts, and methods:

23 years of overall experience as well as completing training for Technical certification and mandatory OJT in IT operational principals, concepts and methods of operation within all places of employment throughout the duration of my employment history; Also took all relational ethical training courses as required by each employer, while in service, from Federal Government to DoD, and onto continuing as a Federal civilian contractor and private industry employees, current knowledge of IT equipment, hardware, and software; my overall experience is in installing, troubleshooting, configuring, maintaining, and supporting Microsoft operating systems (XP/Vista/Windows 7/8.1/10); Office 365, Adobe Suites, Orca device tracking, Octa platform services, performing troubleshooting and maintenance on laptops, desktops, printers, plotters, scanners, iPhone/Android devices to include physical deployment of the customer's equipment and Asset Management task within Service Now; in the Enterprise client/server environment; strong Level 2 VoIP: to include network maintenance and system upgrades including service packs, patches, hot fixes and security configurations via SCCM technology, phone configuration and IMAC processes (unpack, image, and deploy equipment), telco network and VPN diagnosis and troubleshooting skills to include working knowledge of VPN: secure passcode, softphone application installations on customer's laptops and soft token configuration and troubleshooting (making sure the PK! and CAC certificates authenticated the customers access and identity, /Enterprise Mobility Management, Mobile Device Management to include :Android, iPhone and Blackberry configurations and installations and VD ( virtual desktop) technical operations and services, PCoIP including current assists with VeriSign SSL certificate registrations including tracking and renewals, installations, and log documentation; current MAC: Air-Watch mobility management, SDDC, VMware on AWS Cloud. JAMF (apple configuration/device management), iManage, ALTIERS, SKYPE, ZOOM MS TEAMS (conference set ups for customers), EMM (Enterprise Management Mobility/VMWare, MDM, ADMS, DEP and iPhone/Android customer mobile support; MDT (Microsoft Deployment Toolkit), understanding of ticketing tools: Altiris, Ghost64, MDT and Active Directory; USMT, Microsoft Easy Transfer, GHOST, SCCM, SMC applications, Citrix server access for software installs (client proprietary and additional applications), Cisco VPN application installs and assisted with customer access, Active Directory used for correcting OU assignment for internal agency departments and filed completed system tickets via Service Now, VBScript usage: identifying errors within the installed applications, SCCM application batch installs, identifying power shell errors PowerShell, maintenance on BES Servers, MDM, android server connections, used JAMF Cloud, Air Watch for all, current use of active directory for maintaining: (adding, enabling/removing, disabling) all hardware on the network and to maintain device and user accounts (creations/ access/suspensions/decommissions); strong knowledge of print server configuration, HW installations, performed asset management responsibilities to include surplus of all decommissioned and surplus assets, Network Printer deployments and decommissions, print queue creation; installing Mobil hot spots, Virtual access points and wireless LAN routers; Over 8 years basic MAC support of laptops/desktops/iPads/iPhones in a client server environment; Provided technical desktop and remote support resulting in successfully closing tickets in the IT infrastructure technology avenues where assigned, which includes, but is not limited to the following devices (Win OS) workstations, laptops, iPads, iPhones, MAC devices and other PDA devices, android phones/smart tablets, printers, network equipment, VoIP telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other customer hardware technology used to conduct business in a client server environment; provide periodic training to internal users on the standards and appropriate use of the applications. Strong knowledge of Ticketing Systems used within a client server environment (Apache, Heat, Footprints, Ceresin, Remedy, Service Now, Bomgar) ITMS, EAMS, iManage, RF Code- system equipment locator devices to include (installations, monitoring and used for asset management duties and responsibilities); SCCM, TCP/IP. Windows Client/Server operating systems, Group Policy, knowledge of MSI packaging and MSI Transform, Active Directory-account administrations, RDA, Virtual Desktop Administration using VMware Horizon view, SharePoint knowledge base for posting use, and other system configuration tools where employed; 23 years’ experience in supporting common applications, such as Microsoft Office; COTS applications, proprietary customer software (also in a legal environment), additional specified software requested by client; responsible for date-to-day management of the onsite teams and service providers in the offices; ensure software licensing compliance; create, implement and maintain the project and system-related documentations; experience installing and configuring various anti-virus protection software, encryption process executions, endpoint system checks and running DEP’s:( data execution programs) in a client/server environment; Basic working experience with scripting using VB Script, Java-script, SQL, PowerShell, or HTML; skilled in oral and written communication and technical writing- IT training documents, basic troubleshooting techniques for personnel that were non-IT savvy; over 8 years of preparing technical training documents and tutorials used by hired technicians to train and assist with daily deployment duties and troubleshooting tasks ; 4 years minimum experience planning and executing activities using with Microsoft Project, Visio, Excel, PowerPoint and SharePoint

Note: I was placed on the last three contracts by the project managers who were responsible for staffing these positions. Once I started each assignment; due to a security conflict with my TS clearance, I was asked to leave each assignment because these contracts were originated with requirements only for new hires holding Public Trust clearances which was the specified compliance for each of the recent contracts where I was placed for active duty.

EMPLOYMENT HISTORY:

Advanced Technological Solutions, LLC-Temp Contract IT Systems Technician

Alexandria, VA From: March, 2023 to March, 2023

This job lasted 2 wks. before I was removed from this contract due to a conflict with my TS security clearance on a contract that only supported new hires with Public Trust clearances. My duties were the same as all of my previous duties and responsibilities.

Juno Consulting, LLC- Temp Contact Desktop Support Technician

Washington DC Office June, 2023 to June, 2023

This job lasted 3 wks. before I was removed from this contract due to a conflict with my TS security clearance on a contract that only supported new hires with Public Trust clearances. My duties were the same as all of my previous duties and responsibilities.

Department of the State/Zolon Tech/Man Tech- Temp Contract EUS/Desktop/Software Support Technician: From 04/2022 to 06/2022

600 19th Street NW Washington, DC 20032

Department of Homeland Security/ APEX SYSTEMS /CACI, INT-FEDERAL

7th & D Street SW and 650 Massachusetts Avenue NW From: 10/2018 to 03/2021 Washington, DC 20001 EUS: Desktop/Software Support Engineer

AARP Organization/ KForce Technical Service Desktop Support/Software Analyst

601 E Street NW From: 08/2017 to 06/2018

Washington, DC 20024

Architect of the Capitol/Salient CRGT-Temp Contract 416 3rd Street SW Tier II Desktop Support

Washington, DC 20515 From: 4/2017 to 8/2017

Library of Congress/INDUS Corporation-Temp Contract Sr. Desktop Support 101 Independence Avenue SW, Washington, DC 20002 From: 11/2016 to 12/2016

SECURITIES AND EXCHANGE COMMISSION/CSRA-Contract

100 F Street N.E. Sr. Technical Support Specialist & Inventory Control

Washington DC, 20003 From: 04/2016 to 10/2016

FANNIE MAE/UNISYS TECHNICAL SERVICES-Contract

4000 Wisconsin Avenue N.W. Washington, DC 20053 From: 08/2014 to 03/2016 Desktop Analyst: Executive Support/IMAC Support

LOCKHEED MARTIN/KTS Consulting

9231 Corporate Blvd. Desktop Engineer: End User Support

Rockville, MD 20850 From: 02/ 2011 to 08/2014

U.S. DEPARTMENT OF THE NAVY: TASC/Unisys Corporation/Contract

80 M Street SW Technical Specialist/Desktop Support

Washington, DC 20003 From: 02/2010 to 02/2011

My tour of duty also included similar work for 7 major law firms, as well as other former government agencies as a contractor: after time in service as a federal government employee.

REFERENCES: Provided Upon Request

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