Jessica Robinson

Prairieville, LA***** 504-***-**** ad2w3p@r.postjobfree.com

Professional Summary

A postion where my experience and knowledge will be an asset to your company and provide me withlongterm employment and the opportunity for upward mobility.Authorized to work in the US for any employer Well-qualified all rounded with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Skills

Teacher Assistant, Teacher Aide, Child Care, Early Childhood, Childcare Provider

True team player

Preparing property agreements

Budget analysis procedures

Property management practices

Knowledge of building codes

Financial budgeting and reporting

Building operations

Affordable housing programs knowledge

MRI accounting software

Maintenance knowledge

Customer service-focused

Business Development

Marketing and advertising

Property management

Administrative support

Call Center

Work History

Teachers Assistance/Subsitute Teacher, 08/2015 - 05/2023

St Charles Parish Schools – Luling, LA

Perform duties that are instructional in nature or deliver direct services to students or parents

Upheld classroom routines to support student environments and maintain consistent schedules.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Supervised lunchroom and recess activities.

Maintained day-to-day classroom management and discipline to promote learning initiatives.

Provided instruction for students in core subject areas.

Adapted lesson plans and student activities to meet needs of students with special learning needs.

Developed and implemented engaging lesson plans to accommodate varied student learning styles.

Collaborated with colleagues to develop innovative approaches to teaching.

Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Monitored student progress and provided feedback to students, parents and school administrators.

Assisted students in mastering subject material and preparing for tests.

Monitored student behavior and administered discipline as needed.

Followed lesson plans designed by absent teachers.

Direct Sales Representative, 01/2015 - 11/2020

Primerica Fiancial Services – New Orleans, LA

Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Inquired about current service levels and offered upgrades.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Built relationships with customers and community to promote long term business growth.

Contributed to team objectives in fast-paced environment.

Selected correct products based on customer needs, product specifications and applicable regulations.

Call Center Representative, 01/2010 - 12/2015

Oschner Home Health – Jefferson Hwy

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Educated customers on company systems, form completion, and access to services.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Attended telephone skills and program information training sessions to boost aptitude.

Performed various clerical duties by filing and faxing documents and creating customer databases.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Responded to customer calls and emails to answer questions about products and services.

Sought out extra training opportunities to enhance customer relationship management abilities.

Processed debit and credit card and electronic check payments.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Met customer call guidelines for service levels, handle time and productivity.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Administration Officer, 11/2002 - 02/2010

Waste Pro USA – Kenner La

Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Managed daily payment processing and drafted related financial documents.

Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.

Managed company schedule to coordinate calendar and arrange travel.

Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Computerized office activities, maintained customer communications, and tracked records through delivery.

Entered and maintained departmental records in company database.

Maintained personnel records and updated internal databases to support document management.

Troubleshot employee concerns and recommended corrective actions to resolve issues.

Targeted new customers to grow geographic reach and increase revenue.

Receptionist, 11/2002 - 03/2010

Waste Pro USA – New Orleans

Confirmed appointments, communicated with clients, and updated client records.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responded to inquiries from callers seeking information.

Answered phone promptly and directed incoming calls to correct offices.

Restocked supplies and submitted purchase orders to maintain stock levels.

Kept reception area clean and neat to give visitors positive first impression.

Provided clerical support to company employees by copying, faxing, and filing documents.

Answered central telephone system and directed calls accordingly.

Managed multiple tasks and met time-sensitive deadlines.

Resolved customer problems and complaints.

Maintained confidentiality of information regarding clients and company.

Corresponded with clients through email, telephone, or postal mail.

Maintained visitor log for entering and leaving facility for security purposes.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Property Management, 11/2002 - Current

K and Jays LLC – Baton Rouge La

Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Completed final move-out walk-throughs with tenants to identify required repairs.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Promptly responded to tenant complaints and concerns

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Maintained sufficient number of units market-ready for lease.

Introduced prospective tenants to types of units available and performed tours of premises.

Coordinated with legal counsel to resolve tenant disputes

Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Communicated effectively with owners, residents, and on-site associates.

Responded to Common Area Maintenance (CAM) inquiries.

Education

CDA: Early Childhood Education, 01/2018

Louisiana State University - New Orleans, LA

Bachelor's: Child Development And Family Studies, 05/2014

University Of New Orleans - New Orleans

License Minister : Ministry, 06/2005

Trinity School for Ministry - New Orleans La

Accomplishments

Awarded "Employee of the Month" for delivering outstanding administrative support.

Earned "Ourstanding Customer Service Award " in 2015, 2018, & 2022

Recognized by customers and Always Postive for expedient and effective service.

Responded to over 200 customer inquiries each day. .

Outstanding Empowering Award without Outreach Ministry

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