Human Resource Employee Relations

NICHOLAS DAVID MUIRURI

Address: Celina, TX ***** Cell: 469-***-**** Email: ********.***********@*****.***

QUALIFICATION SUMMARY

** ***** ***** ******** (HR) experience in a prestigious International Organization

Recently being a part of Global HR organization helping employees during the Pandemic.

Proven excellence in maintaining confidential records and employee relations related roles.

Creative problem solver with strong consulting and effective influencing skills.

Strong analytical skills to identify/ assess risks and develop solutions to complex issues.

Expert in employee relations, performance management and HR planning.

Effective communicator, outstanding interpersonal skills and collaborative team player.

HRIS/ HRMS Tools; Workday, Oracle PeopleSoft, ADP Workforce

Office Tools; MS Office -Word, PowerPoint, Excel, Access, SharePoint

EDUCATION

KEMU Methodist University: - Bachelor’s in business administration - HR Management Systems.

Hrci.org: - Professional Human Resource (PHR) Certification Candidate

PROFESSIONAL EXPERIENCE

EMPYREAN BENEFITS SOLUTIONS

Benefits Representative August 15 2023-January 12 2024

Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.

Research and respond to enrollment issues.

Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.

Receive, distribute and/or own tasks including resolution and appropriate customer support.

Effectively document and track contacts with participants, clients and vendors.

Ensure all interactions with customers (both internal and external) are professional and courteous.

Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.

Educate participants, clients and others on self-service options.

Assist in preparation of daily, weekly or monthly reports.

Update member data including dependents, change of addresses, etc., ensuring data integrity.

Completes tasks, generates letters and files associated paperwork.

Effectively interact with all team members for purpose of resolving participants' or clients' needs.

Special projects and other duties as assigned.

OPERATIONS:

Generate reports and complete projects in conjunction with Team or Client Services.

Complete miscellaneous team functions--mail, Fedex, answering phones, photocopying, faxing, etc., as needed.

Assist with customer tours or audits as requested.

Utilize computer systems and reports to support customer needs.

Assist with account transition and training requirements.

Complete Customer correspondence, surveys, and mailers related to Client Services initiatives as requested.

Receive and resolve participant questions in coordination with the Administration Team.

Handle account changes such as benefit level, plan selection, consolidations.

Ensure data integrity.

Other duties as assigned

VINEYARD LOGISTICS LLC

HR Officer April 2021 -August 7 2023.

Recruiting new hires for the Organization

Managing pensions and benefits administration

Approving job descriptions and advertisements

Verifying that candidates have the right to work at the organization

Organizing employee training and events

Ensuring that employees get paid correctly and on time

Attending to matters of the health, safety and welfare of all employees

Monitoring employee performance and attendance

Advising on disciplinary and employee performance problems

Advising line managers and other employees on employment law and the employer's own employment policies and procedures

Negotiating salaries, contracts, working conditions and redundancy packages with staff and trade union representatives.

BANK OF AMERICA

HR Project Manager Nov 2020 – March 2021

Life Event Services (LES) Consultant responsible for delivering COVID-19 event support to managers and employees through various channels including telephone and email.

Using sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a timely manner.

Multi-tasking with ease as an LES Consultant managing and multiple cases simultaneously while prioritizing the most urgent needs.

Providing superb customer care; convey empathy, patience and listening skills.

Working with extremely sensitive and confidential information and managing risks while ensuring optimal value and outcomes are achieved.

Escalating an appropriate within team leadership structure and processes.

Thoroughly and completely documenting cases in case management tool.

Exemplifying client Core Values in all interactions with team, clients and stakeholders.

Afforded the opportunity to work with Critical Event Services (CES), furnishing employees with details on locating cooling centers during the Texas winter storm crisis

AMAZON FULFILMENT CENTER, COPPEL, TX

HR Accommodations Consultant March 2018 – Nov 2020

Performing accommodation reviews to ensure compliance with state and federal regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments.

Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.

Coordinate the accommodation process and provide end-to-end case management. including engaging the employee, vendors, work location and other stakeholders.

Collaborate with Stakeholders to determine/ finalize accommodation approval/denials.

Collaborate with leave of absence case managers for return to work.

Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation.

Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes.

Direct employees to the appropriate resource for answers on stock, benefits, pay, etc., to ensure exceptional customer experience.

Maintaining up to 120 cases in case load which fluctuates during high volume seasons such as peak, prime day, new site launches and staffing changes.

Appropriately escalating complex issues to the Sr. Accommodation Consultant.

Maintain system records to ensure accurate and timely information/documentation

Adhere to internal Service Level Agreements (SLA’s) and quality standards.

Coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

UNITED NATIONS DEV. PROGRAMME

Human Resources Consultant Aug 2015 –June 2017

Consult with management on HR and ER matters; Ensuring managers are informed and aware of potential risks, identify risk mitigation options and ensure compliance.

Collaborate with stakeholders, provide strategic advice, and support to clients in the areas of, employee relations, recruitment and job classification and compensation.

Ensured full implementation of the HR Strategies focusing on achieving full compliance

Arranged/ organized recruitment processes for international and local personnel.

Collaborated with Country Directors and Operations Manager in drafting Terms of Reference (TOR) for various positions.

Administered and participated in assessment of technical recruitment tests in consultation with Project Management Specialists.

Maintained applicant’s resumes, assisting the Country Director and Project Management Specialists in identifying suitable candidates and arranging interviews.

Prepared periodic reports ensuring confidentiality, accuracy, and reliability of information maintained in an automated HR data base.

Participated in the preparation annual audits.

PALM MOTORS COMPANY

HR Generalist / Recruiting Associate Jan 2011 –July 2015

Supporting managers and associates with routine, day-to-day HR questions, needs, and inquiries, ensuring quality and timely solution.

Timely responding to associate inquiries on time, benefits, accommodations, LOA, etc.

Assist Recruiting as needed with new hire orientations and interview loops.

Provide administrative support to recruiting team; from interviews to offer letters

Drafted employment contracts, offer letters, and employee information booklets, including consulting relevant legislation in the design of policies and procedures.

Responded to general inquiries from job candidates, hiring managers.

Analyzing background check formation for anomalies and reported results

Influencing Operations Managers during employee-impacting decision making.

Participating in HR investigations and coordinating appeals.

Utilized Microsoft Excel tools to organize office records and produce reports.

UNITED NATIONS OFFICE AT NAIROBI, KE

Human Resource Service Management Intern Jan 2008 -Nov 2010

Assisted in the administrative functions of the Recruitment and Classification Section

Prepared and dispatched letters to applicants, after selection is completed.

Carried out data entry for both online and offline applications to the UNON intranet.

Managed day to day running of the Personnel Records Management.

Provided back up information on personnel matters as required.

Made references to staff files and advise staff in the section accordingly.

Assisted in posting of vacancy announcements on the notice board.

Maintained classified job descriptions (created a reference sheet and appropriate filing)

Participated in the comprehensive salary survey workshop conducted by UN New York.

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