DEBRA JOHNSON, PMP

TECHNICAL PROFICIENCIES

●Creation and Presentation 16 years - All levels of management

●Strategic Planning

●Proposal/Business Case

●Operations and Budget

●IT, telecommunications, and Entertainment Industries - 20 years

●Planning and deployment of web-based client-server apps

●Business process and solutions development (conceptualization to implementation)

●Exceptional technical writing - 16 years

●Requirements for system, technical, business, enterprise architecture

●RACI for process improvements with Six Sigma

●MOPS for enterprise architecture systems standard with

●Agile and waterfall user stories creation, review and testing

●FEAF

●Business Case

●Policy, Procedure, operational

●Use cases

●Estimates on integration, testing cost, implementation cost, profit/loss, etc.

●Expertise with training, coaching, supervision/delegation - 26 years

●Experience with Cryptography for API conversion between systems

●Application expertise: Word, PPT, MS Project, Visio, Access, Crystal Reports

●Specialized Telcordia applications

●OMS, CRM, Peoplesoft, Azure, Skype, Citrix, Quality Center, TDP (test director), Rally, Jira, SharePoint (design and use), OPUS, Salesforce. Oracle, etc.

●Linux, ATG/Oracle, WebSphere, Paycom

Expertise in Waterfall, Agile and Cloverleaf Methodologies - 16 years

PROFESIONAL EXPERIENCE

USAA San Antonio, TX — Program/Project Management

05-2019 – 07-2023

●Develop and maintain project charter including business case objective, budget creation, approval, allocation, and scope following agile methodologies.

●Develop and maintain project Work Breakdown Structure and timeline.

●Manage timeline for bank control testing in production (automated and manual transactional).

●Communicate and report on status of deliverables for transactional and configuration testing for E2E.

●Manage the transformation and enhancement of third-party contracting applications and systems for USAA.

●Establish relationships with business stakeholder team and IT contacts.

●Make recommendations to streamline process for centralized test team.

●Meet with team weekly and as needed for past due and upcoming tasks and milestones.

●Prioritize actions that had an impact on OCC consent orders.

●Understand and communicate what is needed to BCC (be a compliant company)

●Issue change requests to Enterprise for various items (i.e., date change on timeline, definition of task/item, etc.)

●Maintain workbook and documented project management phases.

●Relationship building and team development with business teams, IT architecture, IT infrastructure and application development. Leadership.

●Escalate as needed on deliverable solutions and communication.

●Project coordination with MS Project in addition to Rally/JIRA tools for implementation of SAP Oracle infrastructure and application software.

●Provide documentation and reporting on progress for various teams.

Justco Roofing, LLC, Oklahoma City, OK — IT Project/Office Manager

01-2018 - 05-2019

●Upgrade of computer system to current software.

●Creating, upgrading, and maintaining website for sales, inquiry, etc.

●Integration of sales, tax records, general accounting, etc.

●Created directory for invoicing, accounts receivable, and accounts payable.

●Trained and provided instructional documentation for new streamlined processes.

●Creation and maintenance of instructional records for understanding and teaching purposes.

●Ongoing maintenance of computer systems/services.

AT&T, Bethany, OK – Sr. IT Project Manager, Sr. Systems Engineer, Sr. Enterprise Technical Architect, Sr. Technical Director

03-2006 - 12-2017

●Creation and presentation of various technical documents to include Kick-off and closure of major releases, timelines for major transformational projects/ programs, leadership updates, training materials, interpretation of solutions for Agile and waterfall testing methodologies, including Agile user stories creation and testing, review of system test cases and test results, etc.

●Project Management of new major initiatives (i.e., unification of mobility, VOIP, HSIA billing into Paycom and integration of DTV into internal AT&T systems).

●Scheduled and held team meetings with the direct report team and hotspot attendance on subteam meetings and leads. Coaching, explanation and sharing of knowledge when needed with leads and/or team.

●Requirements/Solution/Testing review and implementation for Business, Integrated system test, Unit Test, Performance test, UAT test, Production Validation test.

●Role of liaison between all teams to ensure cohesion of cross-functional team. Assisted with interpretation between IT and business stakeholders. Creation and implementation of a strong communications plan across teams.

●Defect/Issue Management and resolution. Provided sign-off/justification for anything remaining open before close of release window and production. Communication included operations teams with impact statements.

●Program Management and product ownership (i.e., DTV integration, Unified billing) Analysis and recommendation on additional strategic transformation initiatives (i.e., e-commerce platform and migration to Oracle and WebSphere to LS platform, API protocol to internal ordering and equipment shipment systems, integration of payment gateway, etc.).

●Review, recommendation and implementation of infrastructure changes (i.e. server upgrades, software upgrades, cloud computing, changes to Video Hub and Satellite farm).

●CRN Peoplesoft implementation.

AT&T, San Antonio, TX- Associate Director - Chief of Staff (Video Ops)

10-2005 - 03-2006

●Video Operations department budget creation and management (included initial nationwide infrastructure build-out as well as maintenance of ongoing operations).

●Staffing of Video Operations department.

●Creation, documentation, review and training of process flow documents for video operations standard procedures.

●Management of strategic planning, system development needs, marketing, employee needs and other additional impacts.

●Tracking and reporting on operational standards and impacts (i.e. provisioning, dispatch, equipment shipment, video content and quality, infrastructure capacity, etc.

●Product ownership of video operations implementation and growth.

Advanced Solutions, Inc. (Entity of AT&T, SBC) San Antonio, TX -- Sr. Technical Project Manager, Area Manager Program Management, Presidential Chief of Staff Associate Director

06-2000 - 10-2005

●Coordination with various teams to improve time to consumer and time to market on DSL (includes IT, operations, dispatch, leadership and methods and procedures). Lead efforts on major projects for DSL product line.

●Oversight of presidential playbook that included strategic planning, improvement initiatives, and individual department deliverables for data products (i.e., DSL consumer, Native LAN, Frame Relay, ISDN, etc.)

●Management of timelines from initiation to success (including leadership and front-line management for success, risks and roadblocks).

●Vendor negotiation, contract documentation, and maintenance with third party service provider moving our Tier 1 support module offshore.

●Maintenance of vendor relationships and onshore Tier 2 as well as initial customer contact. Creation of onshore welcome centers and process creation and implementation for our new customer base.

●Creation and implementation of voice training and testing for offshore support personnel.

●Project management of growth to other regions for reselling of DSL.

●Management of transition from regionalized support to centralized support of all regions, including integration of processes, personnel and documentation.

●Coordinated with internal infrastructure teams to improve and increase our network capabilities for ATM and SONET traffic for major data needs.

●Coordinated and resolved presidential and CEO escalations on data products.

●Isolation and coordination on IT issues that had a major impact on operational abilities.

●Maintained parity with internal sellers and resellers.

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Science and Arts of Oklahoma, Chickasha, OK

Associates of Science - Applied Science

AT&T - Nano degree in technology and Cisco

Certifications

●Harvard School of Business — Certification

Business Management, Direct Report Management

●Agile - Bronze Certification

●Six Sigma - Green Belt

●PMP

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