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Business Office Manager 7 yrs / Customer Service Manager 8 yrs

Location:
Santa Fe, TX
Salary:
negotiable
Posted:
January 19, 2024

Contact this candidate

Resume:

Elizabeth A. King

Detail-oriented Office Manager with fifteen years working for a small subcontracting company.

Santa Fe, TX 77510

ad2w37@r.postjobfree.com

+1-361-***-****

• Interpersonal skills and time management skills

• Ability to multi-task and prioritize work in a fast-paced environment

• Proficient in Microsoft Office, Quickbooks, and AIA Documents

• Attention to detail and problem-solving

• Liaison between field crew, Customers & Vendors

Authorized to work in the US for any employer

Work Experience

Office Manager

All Things Commercial - Pearland, TX

May 2023 to July 2023

• Worked with Office Staff and Field Staff to help the Company run smoothly when the owner was out Office Manager/Administrator

EPI Plumbing - Victoria, TX

May 2008 to May 2023

• Lead Team and Supervised office operations

• Implemented social media

• A/P and A/R, including payroll, certified payroll, G/L, monthly sales liability reports

• Process construction contract billings using AIA Contract documents and QuickBooks

• Notary Public

• Maintain field crew certifications (hard copy & digital)

• Communicated with supervisors, vendors, and general contractors to keep projects running as planned and on schedule

• Fulfilled various office duties in a fast-paced, team-oriented environment Customer Service Manager

EPI Plumbing - Victoria, TX May 2008-2016

• Answered multi-line phone calls and directed calls

• Scheduled residential and commercial service requests with good listening skills

• Invoiced and coded work tickets

• Communicated between field crew, vendors, and customers to fulfill customers request

• Proactively asking customers for feedback

Substitute Teacher

Victoria Independent School District - Victoria, TX August 2004 to May 2008

• Took attendance, explained homework, adhered to lesson plans, and maintained classroom cleanliness

• Reliable and able to work at short notice

• Gave and earned the respect of the students without giving them the impression that I wanted to be their friend

• Provide individualized instructions to each student as needed

• Stayed on top of discipline, gave praise, and kept students busy Education

Associate of Applied Science in & Level II of Registered Nursing Program Victoria College - Victoria, TX

August 2000 to May 2003

Skills

• Administrative experience (8 years)

• Human resources (7 years)

• Payroll (10+ years)

• Schedule management (7 years)

• Office management (7 years)

• Supervising experience (7 years)

• Vendor management (7 years)

• QuickBooks desktop (10+ years)

• Phone etiquette (10+ years)

• Calendar management (10+ years)

• Accounts Payable (7 years)

• Accounts Receivable (7 years)

Languages

• English - Fluent

Certifications and Licenses

CASA - Court Appointed Special Advocate

March 2019 to March 2020

• Investigate everyone in the child's daily life as a fact-finder

• Advocate for the child's best interest by speaking for the child in the courtroom

• Visit and phone calls to the child on a regular basis

• Serve to promote the well-being of children in the system by ensuring safety, achieving permanency, and strengthening families

Assessments

Managing accounts in QuickBooks — Proficient

March 2023

Using QuickBooks software to manage business financials Full results: Proficient

Verbal communication — Proficient

March 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

April 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Administrative support professional fit — Proficient April 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Office manager — Proficient

April 2023

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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