Customer Service Operations Manager
Resume:
OLGA CARDONA
Miami, Fl 33155
ad2w2f@r.postjobfree.com
SUMMARY
I am a dynamic, highly organized, and results-oriented Business Operations Manager seeking new and challenging opportunities to give business units the support they need to maximize customer satisfaction. My proven track record shows that I am capable of succeeding in any roll.
EXPERIENCE
2006 – Present: Giraldo’s Property Maintenance #1 Corp.
In this position I serve as a Landscape Supervisor/Manager, overseeing the landscaping workers to ensure that projects are completed to clients’ satisfaction and standards. I also assist with ongoing project management, support other teams as needed, and serve as a payroll assistant.
2004 – 2006: Law Office of Joe Nesari, P.C.
In this role I was provided compassionate and professional customer service in immigrations cases. I also provided translation services for immigration interviews.
2002 - 2004: Latin Newspaper; Advertising and web development.
This was a part-time job where I helped with filing and customer service for an insurance agency.
2000 – 2002: Cardinal Constructions, Inc.
In this position I provided general administrative services, including managing daily time sheets, buying materials needed for all projects, photographically document projects from beginning to end.
EDUCATION
Northern Virginia Community College: English as a Second Language – 2002
Centro Colombo-Americano Bogotá Colombia – Bilinguial Secretary – 1993
Long Island Educational Opportunity Center – English as a Second Language – 1987
University of the State of New York: High School Equivalency Diploma – 1986
SKILLS
Proficient in full range of Microsoft Office products, including Word, Excel, and Quickbooks; skilled in remote communication tools (e.g., Zoom, Skype, Dropbox, Google).
LANGUAGES
Native Spanish; English fluency to conversational and technical levels
REFERENCES
Elsy Giraldo – President, Giraldo’s Property Maintenance #1 Corp
10960 SW 89 Ter
Miami Fl 33176
Elizabeth Castillo – Manager Assistant, Giraldo’s Property Maintenance #1 Corp
Humberto Zalles – Manager, Cardinal Construction
PERSONAL REFERENCES
John Cicconi
Victoria Ramos
Adriana Cicconi
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