Housing Navigator

Nyaunu Woods

Human Services

**** ** ***** ******, *********, OR 97007

***********@*****.*** 503-***-****

Education &

Certifications in Human Services,

Clerical, Administrative

Training Minneapolis

Community and Technical

College and Portland

Community College

● HMIS

● Fair Housing

● Housing Vouchers

● Housing First & PSH Basics

● Supervisor Certified

● Family and Human Service

● Rent Well Certification

● Trauma Informed Care

● Cultural Diversity

● Mental Health First Aid

● Direct Services

● Psychology and Human

Relations

● Criminal Justice System

● Family Violence

● Domestic Violence

● Office Administration

● Human Service systems

● Critical thinking trainings

● Data privacy and Security

● Public Health

● Disability, Aging and Veteran

Trainings and Certifications

Competencies

Outreach and knowledge of local Washington

County social services

Case Conferencing

Job Development

Phone Answering

Schedule Appointments

Serve as a Professional Initial Point of Contact

Data Entry

Document Writing and Processing Payroll

Business to Business Marketing

Data Quality

OHP Enrollment

Profile

Highly skilled and personable in Human Services Field who is very dedicated, adaptable, and projects a professional image.

● Highly experienced building trusting relationships and collaborative efforts with diverse individuals and organizations from diverse socio-economic, racial, ethnic and varying cultural groups.

● 2 years of administrative, customer service, and office support experience.

● Pleasant personality that comes through in both telephone and in-person settings.

● Conscientious and entrusted by management with confidential materials. Work Experience

Community Action Organization

Housing Navigator/Housing Support Specialist, Hillsboro, OR, 11/21 to current position

• Managing a case load of individuals assigned by Coordinated Entry, assessing, arranging, coordinating, and monitoring the delivery of individualized services to facilitate housing stability.

• Develop trust-based relationships with individuals and families experiencing homelessness or housing instability.

• In collaboration with the housing team and community partners, identify appropriate housing units for clients based on household needs and preferences.

• Establish and manage financial assistance plans for households including documentation of program eligibility and ensuring compliance with program guidelines, documentation requirements, and performance standards.

• Timely and accurate HMIS data entry in compliance with established workflows.

• Conduct Washington County Coordinated Entry assessments for eligible participants as needed and develop individualized housing plans to include appropriate referrals to Housing & Supportive Services Network (HSSN) service providers.

• Meet with low-income households at homeless shelters, day/drop-in centers or unsheltered locations as needed to facilitate housing plans.

• Provide comprehensive housing navigation services to low-income households exiting homelessness or households seeking more affordable housing opportunities.

• Assist the household with acquiring the necessary documentation and mitigate issues with credit reports, utility arrears, and unfavorable landlord references as necessary.

• Arrange for timely inspections and landlord corrective action as needed for program compliance.

• Explain and review lease agreements with participants.

• Assist households with acquisition of furniture and move-in essentials.

• Conduct follow-up with participants/sub-tenants and landlords after housing placement; assist Case Management staff in mediating any landlord/sub-tenant issues that may arise.

• Network with other service and housing providers in the region to ensure coordinated service provision to low-income households.

• Maintain current information on housing opportunities, community resources and applicable Fair Housing and Landlord/Tenant laws.

• Teach tenant education classes and curriculum to low-income households as needed.

• Conduct follow-up interviews with former participants and assistance recipients at regular intervals.

• Produce reports as needed to comply with funder requirements.

• Strictly adhere to all safety policies and procedures at all times and respond/ correct any at-risk safety issues immediately.

OFFICE ADMINISTRATION

Adecco, Express, and Aerotek, Portland, OR, 05/18 to 03/19

● Provided data entry in the fraud department of MasterCard while resolving fraud allegations with card holders.

● Filled prescribed medications for clients over the phone.

● Front desk work greeting customers and answering multiple phone lines.

PERSONAL CARE ATTENDANT

Private Pay, Maplewood, MN, 05/17 to 4/18

● Assisted elders with their activities of daily living.

● Arranged doctor appointments.

● Medication reminders and set up.

● Hygiene cares.

● Meal preparations.

CUSTOMER SERVICE REPRESENTATIVE

Long Term Care Group/New York Life Insurance, Woodbury, MN, 02/16 to 04/18

● Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.

● Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.

● Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.

● Identifies service opportunities and suggests innovative ideas for improvement.

● Handles multiple products and services intermittently while meeting established service requirements and standards.

● Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.

● Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.

● Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.

JOB DEVELOPER

East Suburban Resources, Stillwater, MN, 04/09 to 05/10

● Locate and secure job opportunities for participants of a workability program.

● Initiate and maintain personal contacts with a variety of businesses and industry representatives to promote programs for placement.

● Assist program participants in assessing their job skills for positions and instruct them in application procedures, interview preparation, and job retention skills.

● Arrange for and attend interviews and after placement, monitor performance and intervene with employer and participants when performance is not satisfactory.

SPECIMEN COLLECTOR & MONITOR

RS Eden, Minneapolis, MN, 01/09 to 04/09

● Responsible for the day-to-day operation of the

WATCHGUARD® office.

● Answer phones, enter data, monitor client activity, enter schedules and schedule changes into monitoring computers.

● Follow up on computer-generated incident reports involving conducting client calls, logging pertinent information, and

Contact this candidate