RESUME E ad2w16@r.postjobfree.com

P 804-***-****

DESIREE ARIAS PEREIRA

PROFILE

Licda. In Education with a mention in Social Sciences, Venezuelan with native Spanish, studying English, with skills in teamwork, achievement of goals, delivery of reports on the progress and incidents presented, experience in field work, conferences and public events providing attention to migrant and refugee population, carrying out registrations, online applications before immigration (Colombia), work permit procedures, in addition to guiding, requesting documents, and keeping clients informed via telephone and by email, sending notifications about their applications, driving experience. of technological equipment and devices, management of cultural diversity, and empathy with the migrant community, delivering POP material, informational flyers, and referrals to other programs. with more than 10 years of experience as a teacher. I currently have two years of experience in the commercial area with positions that involve different functions such as visits to clients, brand promotion and sale of both educational and telecommunications services. Among my responsibilities is compliance with management indicators, codifying and deepening the service portfolio, etc. I have a great command of social communication with a high capacity to guide, coordinate, visit and develop academic and commercial work. I am competitive as a speaker at parenting workshops. I am good at relational and versatile in interacting with work teams. My skills related to the establishment of fruitful public relations, effective negotiation processes, organization and planning, assertiveness in group decision making, orientation towards consultative sales, as well as the incorporation of good practices to improve internal processes have been transcendental aspects What have they had. . It allowed me to structure appropriate marketing plans to project and consolidate the sustainability of organizations. CAREER OBJECTIVE

Assume the challenges of the position, putting into practice my knowledge, skills and experience that allow me to achieve the goals established in the roles acquired. WORK EXPERIENCE

o Auxiliary ERD

International Rescue Committee · Full time International Rescue Committee · Full day sept. 2021

- Apr 2022 · 8 months sept. 2021 - Apr 2022 · 8 months Medellín, Antioquia, Colombia · Support the Humanitarian Care and Early Recovery ERD program in the base city, taking into account compliance with the rules and procedures of the IRC and will be responsible for the following responsibilities: • Support the Colombian Migration offices with the records of the migrant population with the purpose of registering, and monitoring each request for the Temporary Permanence Permit, updating and renewing it, providing customer service at the different points assigned by Migration Colombia on behalf of the IRC team. Participating in different community events assisting migrant families throughout the department of Antioquia, specifically the city of Medellin and surrounding areas, with the purpose of informing and assisting said population. • Conduct assigned surveys to ensure that participants are selected and registered according to defined inclusion criteria and standard operating procedures;• Comply with the guidelines given by the immediate supervision for the correct characterization and use of the tools defined for this.• Support the logistics activities of characterization and delivery activities with project partner focal points and IRC supply department staff.• Provide support in the care of minors accompanying their parents in programme activities or meetings with beneficiaries, and support didactic methodologies that allow children to be in a safe space while their parents attend program activities.• Execute work plans and distribution schedules, in coordination with program assistants and the ERD Program Manager.• Program and report their activities and those of the team.• Contribute to knowledge management.• Assist in the development of the strategic direction and operationalization of IRC programs• Maintain Updated and informed of developments in its field of action, in terms of protection and education, affecting the population of interest.• Support with the completion of the reliable checklist and report any problems immediate supervision.• Assist in recording the necessary information, during and after the training examination, as well as focus group discussions.• Other tasks, as assigned by immediate supervision, to enable and develop IRC programs.

o Emtelco

Position: Senior Experience Creator Medellín Colombia (2019-2020) Functions: execute customer service activities to different users, through the channels provided by the company, in order to attend and manage queries and / or requirements of these, thus contributing to the achievement of the corporate customer service objectives, generating empathy, closeness, kindness, respect and brand remembrance in users. In addition to generating sales orders, portfolio deepening, providing solutions to the client, updating and improving the services and equipment already acquired by customers, using commercial strategies such as promotions, offers and discounts. Personal achievements I attended and reactivated activities with customers generating empathy and brand remembrance.

o Nanny, kanguritos Colombia

kanguritos Colombia · Full day sept. 2018 - Jan. 2020 · Medellín, Antioquia, Colombia Medellín, Antioquia, Colombia Functions: Make visits to clients established by the company, planning, monitoring and evaluation of the activities to be developed, participation in events coordinated by the company, detection of opportunities, offer the portfolio of the company following the regular channel, customer permanence and customer satisfaction. o Classroom teacher

Basic School Andres Bello Dec. 2016 - Mar. 2018 · Merida, Venezuela Merida, Venezuela Functions:

Provide attention to children from 6 years of age, in grades from first to sixth. planned activities and strategies that allow to achieve the goals established by the Ministry of Education. Continuously evaluating and describing their progress during the school year, making reports to parents and guardians through qualitative reports of each of the students. Participate as a speaker in different congresses and educational events on behalf of the school, showing the progress and achievements of the school. o Classroom teacher

Educational unit Bolivarian Josefa Camejo, Nov 2006- 2015 giving attention to boys and girls from 6 years old in grades from first to sixth of primary education, planning pedagogical projects that allowed me to achieve the established goals of the current year. Graduate from 35 to 40 students for each year completed with the necessary competencies to be promoted to the next grade. Design different didactic resources with refuse material with the purpose of motivating through the game the acquisition of new learners in students, participate in schools 'for parents with the aim of guiding and guiding in the process of teaching and learning of students in each year studied by them. I also participated as a speaker in different forums and congresses on behalf of the school.

EDUCATION

Skills

Nacional Experimental University Rafael Maria

Baralt degree obtained: Mgister in

Administration of Basic Education, April 07

2016 Cabimas, Venezuela.

Conflict management.

Annual planning of school activities.

Follow-up of proposed activities.

Evaluation of achievements.

University Valle del Momboy, Degree

obtained: Specialist in Educational Planning.

March 06 2009 Valera, Venezuela.

Action Plan.

Control.

Evaluation.

Nacional Experimental University Simón

Rodríguez, Degree in Integral Education,

degree obtained: Degree in Integral

Education, July 26, 2007. Caracas Venezuela.

Design of didactic material.

Case studies.

Report writing.

Academic reports.

Licenses and certifications

o IRC Personal Safety and Security IRC Personal Safety and Security Humanitarian Leadership Academy Humanitarian Leadership Academy Expedition: Oct. 2021. o Basic Fundamentals of Cash Transfer Programs (CVA)Basic Fundamentals of Cash Transfer Programs (CVA) Humanitarian Leadership Academy Humanitarian Leadership Academy Expedition: Sept. 2021.

o Introduction to COVID-19: methods of detection, prevention, response and control Introduction to COVID-19: methods of detection, prevention, response and control World Health Organization World Health Organization Expedition: Sept. 2021. o Learn Excel 2019Learn Excel 2019 LinkedIn Expedition: Aug. 2020. o Improve your conflict competency Improve your conflict competency LinkedIn Expedition: Aug. 2020.

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