Customer Service Security Clearance

Rogers J. Nunnery

504-***-**** ● **************@*****.***

U.S. Citizen: Yes

Security Clearance: Top Secret/ SCI (Active Aug 2018)

Yankee White Access (Active Oct 2018)

Veterans Preference: 10 Points

Professional, friendly and highly motivated Logistics Analyst with 7+ years of military analytical experience. Excels at providing customer satisfaction, resolving issues, and maintaining high customer retention levels. Proficient at completing complex tasks, while ensuring accuracy in a time sensitive environments.

Core Competencies

Strategic planner ● Excellent critical thinking skills ● Fast learner ● Acute attention to detail ● Phenomenal ability to build rapport with customers ● Ability to effectively communicate both in writing and orally

Professional Experience

M1 Support Services

Presidential Helicopter Support Facility (PMA-274)

Naval Air Station Patuxent River 48202 Bronson Rd Building 2805 Patuxent River, MD 20670

Supply Technician

October 29, 2018 to Present

Hours per week: 40+ (Full-time)

Duties, Accomplishments and Related Skills:

Provide logistic support for the Presidential Helicopter (VH-3D, VH-60N, and VH-92A) squadron to maintain global readiness for the U.S. President using his fleet of helicopters.

Supply representative for PMA-274. Conducting customer service.

Perform a wide range of clerical, administrative, and financial duties related to aircraft maintenance

Research, order and track parts via Navy ERP and OneTouch systems

COMSEC Custodian responsible for maintaining protocol and procedures with sensitive materials

Prepare, coordinate, and transport Yankee White assets to/from HMX-1 (located at Quantico Marine Base)

Supervisor: Thomas Potter 301-***-****

National Technologies Associates, Inc.

Presidential Helicopter Support Facility (PMA-274)

Naval Air Station Patuxent River 48202 Bronson Rd Building 2805 Patuxent River, MD 20670

Warehouse Specialist

January 8, 2018 to October 26, 2018

Hours per week: 40+ (Full-time)

Duties, Accomplishments and Related Skills:

Provide logistic support for the Presidential Helicopter (VH-3D, VH-60N, and VH-92A) squadron to maintain global readiness for the U.S. President using his fleet of helicopters.

Customer service representative who assist needing assistance for various daily tasking

Tool Room operator and Material Control Supply representative

Efficient in NALCOMIS IMA, OOMA, and Legacy ordering systems; also in Wasp Inventory system

Maintain inventory records to sustain maintenance requirements for our high-profile customer

Verify, process, and ship broken parts to be repaired (via FedEx or Government shipping avenues)

Coordinate, execute moving parts around in preparation for helicopter maintenance and flights

Conduct constant Foreign Object Debris prevention by staying vigilant around hangar bay

Supervisor: Melissa Minich 301-***-****

United States Navy

NAVSUP Fleet Logistic Center (Aviation Support Division)

Naval Air Station Patuxent River 47042 Tate Rd Hangar 301 Patuxent River, MD 20670

Repairable Parts Manager

September 21, 2015 to February 28, 2018

Hours per week: 40+ (Full-time)

Duties, Accomplishments and Related Skills:

Responsible for processing, reviewing, and submitting material requisition to 11 research, testing, and evaluation squadrons for Naval Supply System Command at Naval Air Station Patuxent River

Ability to plan, organize, and support squadrons on base testing various technologies on aircraft

Process, ship, and track $100 million in broken parts to global locations to be repaired

Conduct technical research to adding parts to ordering database

Analyze problems to identify significant factors that restrict the procurement process from being fluid

Respond to inquiries from internal and external customers

Development of standard operating procedures

Provide support to operational and administrative assets

Review pertinent regulations to ensure superior customer service

Basic knowledge of analytical tools and methodology

Supervisor: Jamie Reis 775-***-****

United States Navy

USS New Orleans (LPD-18)

Naval Base San Diego 3455 Senn Rd San Diego, CA 92136

Storeroom Manager/Credit Card Purchaser

February 10, 2011 to August 5, 2015

Salary: $52,700 USD per year

Hours per week: 50+ (Full-time)

Duties, Accomplishments and Related Skills:

Responsible for ordering, tracking, and expediting high priority parts; also storeroom procurement, receipt issue and inventory procedures required to maintain mission readiness

Order, track, receive, and stow mission critical parts to ensure crew readiness

Use government credit card to make emergency non-military purchases

Develop and conduct weekly training presentations on the order and receiving procedures

Maintain 100% inventory validity for over 10,400 parts valued at $8,000,000

Daily program and budget analysis

Create reports used by management

Supervisor: Maurice Silva 619-***-****

Training/Certificates

Attending Colorado Technical University pursuing a degree in Business Management w/a concentration in Supply Chain Management. Expected graduation date: Summer 2023

Logistic Specialist “A” School

Navy Enterprise Resource Planning (ERP)

Naval Education and Training Command Independent Duty Fleet Postal Clerk

Defense Logistics Agency Customer Assistance Logistics

Defense Acquisition University DoD Government Purchase Card

Department of the Navy Ethics training

Six Sigma Yellow Belt

United States Military Apprenticeship Program for Office Manager/Administrative Services via Department of Labor

COMSEC Custodian

Contact this candidate